bnkeith22

Hello Courtney

Thanks for informing us about this. I will make sure to fix these by the end of the day.
Take care

Thanks so much Randy, Dave and Malkieh for bringing up this subject. I can’t tell you enough how much we appreciate the feedback we get from users. My name’s Bailly and I’m a plugin author and support manager here at Timely. I’ve been with the company for the past year and have seen a lot of changes in that time. Yes, our communication with users has needed improvement at times but I’m happy to say we’ve incorporated a number of measures over the last few months that have helped:

? Firstly, our team has expanded and we have more people dedicated to support.
? We’ve introduced a community forum (in lieu of the Q&A section) where users can assist each other.
? Our support staff also help out once they are finished responding to all Pro tickets.
? We switched support desk providers that offered less bugs in their API integration. Within the last month since the switch, we have not had any issues with my.time.ly going down or crashing. We are all very happy that we can once again offer reliable support to our paying customers.
? We’ve started posting important notices and updates on our Twitter and Facebook accounts. Please check them out when you have a chance.

We are learning from all your feedback and, again, we thank you for continuing to communicate with us. Malkieh – I’ve looked back through our records and I don’t seem to have a ticket from you. I recommend logging into my.time.ly and submitting another one. I will personally respond and help you resolve the issues that you’re experiencing. It may not have been sent in due to a previous crash with our earlier support desk provider. We sincerely apologize for this. If you are not a Pro customer, I recommend checking out community.time.ly and posting there since our support agents are no longer monitoring forums here in WordPress.

Our calendar depends on feedback like this to keep getting better and so we’d like to thank you again for your support as we continue to grow.

This should now be resolved. Thanks for informing us.

We actually are compatible with WP 3.5 –

Unfortunately many people “voted” that we weren’t initially when WP 3.5 was released.

So, just to clarify – we ARE compatible ??

If you’re experiencing issues with excessive google crawls, check this out: https://support.time.ly/limiting-excessive-google-crawls/

All the best,
Bailly

Hi Dave,

Your feedback is greatly appreciated.

Our new Community Forum is being officially launched today ??
We will be posting on our Facebook, Twitter, and on our Blog to let our users know about our new support features.

In addition, we wanted to inform all of our WordPress users.
I’ve noticed you have a great presence here in the WP forum. You’ve been extremely helpful! Thanks so much ??

Our vision for our Community Forum is to get users like you, to help out other users. Pretty much exactly what you’ve been doing here ??
Our Suppor Staff will be monitoring and responding as often as possible.

We’d love to chat with you Dave. Do you mind registering to the forum under the same name? I’ll send you a PM.

Thanks!

Hello,

We have done this for several reasons:
1. Our high level of support for a free product was unsustainable. We will continue to offer Premium Support to our Pro Users.

2. Our previous knowledge base was difficult to search and almost impossible to browse. We hope that by putting it all on our site, with robust search and easy browsability, users of the calendar will be able to find the information they need.

3. Our new Community Forum will be a place for users to help each other out. We think that the incredible knowledge and skills of our userbase deserves it’s own site ??

All the best,
The Timely Team

Great! Thanks so much for the update ??

I am very sorry for the delayed response. Our support volume was quite high since the release of v1.9. Your patience has been greatly appreciated.

If you are still experiencing this issue, can you please email [email protected] and include your WP admin access. If you are a Pro user, we will be able to escalate your case to a technical specialist so they can take a closer look. If you’re not, we’ll see if there’s something we can do.

Thanks

Thanks for sharing the solution kevegard ??

I’m very sorry for the delayed response. We had a high volume of support requests since the release of v1.9.

In order to diagnose why this is happening can you please do the following :

1. Confirm that you are using the latest version (1.9.4 Standard or 1.9.5 Pro) of the Ai1EC. If you don’t have an update notice in your dashboard, you can do a manual install by following these steps: https://help.time.ly/customer/portal/articles/534931-how-do-i-manually-upgrade-

2. Check to see if you are experiencing a theme or plugin conflict: https://help.time.ly/customer/portal/articles/782129-do-i-have-a-theme-or-plugin-conflict-

Please let me know how this goes so we know what next steps to take.

Take care

I am very sorry for the delayed response. Our support volume was quite high since the release of v1.9. Your patience has been greatly appreciated.

If you are still experiencing this issue, can you please email [email protected] and include your WP admin access. We will be able to escalate your case to a technical specialist so they can take a closer look.

Thanks

Our plugin doesn’t show the specific dates, it just shows the repeating rule that is made. If you display your calendar in the agenda view, it’s somewhat “list” like and each repeating event will show up when it is about to occur.

You mentioned “standard doesn’t work for me” – what is the issue that you’re experiencing? Perhaps we can take a look at resolving this for you.

Thanks

I’m very sorry for the delayed response. We had a high volume of support requests since the release of v1.9.

In order to diagnose why this is happening can you please do the following :

1. Confirm that you are using the latest version (1.9.4 Standard or 1.9.5 Pro) of the Ai1EC. If you don’t have an update notice in your dashboard, you can do a manual install by following these steps: https://help.time.ly/customer/portal/articles/534931-how-do-i-manually-upgrade-

2. Check to see if you are experiencing a theme or plugin conflict: https://help.time.ly/customer/portal/articles/782129-do-i-have-a-theme-or-plugin-conflict-

Please let me know how this goes so we know what next steps to take.

Take care

Unfortunately this is not a user configurable setting and it’s not very easy to edit in the plugin files.

We have an associated web development company that does calendar customizations.
If you are interested in getting a quote for this service, you can request one here: https://time.ly/professional-services/

Take care.