Bogdan Preda

Hello,
You have an s3 domain from where you are serving the images, you should whitelist that inside https://dashboard.optimole.com. Afterwards refresh the stats inside the Optimole plugin to make sure everything is in sync. Clear the cache from any caching plugins and regenerate any CSS if required.

Images should then also start to process for other domains that are whitelisted.
If you encounter any issues or require more help you can also contact us directly at https://optimole.com/#contact

Also here is a document with some more information on possible issues that you might encounter and how to solve them: https://docs.optimole.com/article/1086-why-optimole-does-not-optimize-all-the-images-from-my-site

LEt us know how this goes, thank you!

Hello,

I don’t see the images being optimised on that page, did you whitelist the domains from which those images are being served, as I see that you serve images from other domains than the one used by your website.

Also is the retina option enabled inside Optimole?

Let us know, thank you!

Hello,

Can you get in contact with us directly via https://optimole.com#contact so I can send you our support plugin?

We would like to investigate this issue and help you solve it or find a way to improve compatibility if required.

Let us know, thank you!

Hello,

Would you mind contacting us directly via https://optimole.com/#contact so we can send you our support plugin and help you solve this?

I tried to access the link provided but it returns and Origin DNS error.

Thank you!

Hello,

You can specify an image size that should be used for cropping if not already defined by the plugins or the theme that you use eg.

add_image_size(“optml_custom_crop” 325, 325, true);

This should tell Optimole that you want to crop to that specific size instead of scaling to fit.

Let me know if this would work for you.
Thank you!

Hello,

Thank you for the feedback, I understand how this can cause issues now, I will take this to our development team and we will try to improve this in the future.

Let us know if you have more questions or feedback.
Thank you!

Hello,

Can you contact us directly via https://optimole.com/#contact so you can share with us the website and maybe send you our support plugin so we can better understand your issue?

Thank you!

Hello,

That is a response for an image that was not processed after several tries and it is set to try at a much later date.
This can be resolved by making sure that your images are accessible, if you have any service that is blocking or limiting access to your website you should make sure to whitelist the User Agent: Optimole (1.0)

After that clear the cache from Optimole and the service will try again to process the images.

Let me know if this answers your question or if you have more, also if you can share with us a link to your website or image that is returning this response I can provide you with more information.

Thank you!

Hello,

It should also work on IE11.
Can you contact us directly on https://optimole.com/#contact so that maybe we can share our support plugin and investigate this issue?

Or do you have a staging website that we can use to test and view what might go wrong?

Let us know, thank you!

Hello,

If you contact us directly at https://optimole.com/#contact
I can help you patch and fix this but I would also strongly recommend that you upgrade your PHP version as it is not supported anymore.

The newer versions of WordPress support from 5.6.2 and up https://www.ads-software.com/news/2019/04/minimum-php-version-update/

Hello,

Would you mind if you contact us directly at https://optimole.com/#contact
so we can send you our support plugin to try and debug this and maybe find a workaround or a fix if required?

Let us know, thank you!

Hello,

I understand, can you provide us with the name of the slider so we can check and try to improve compatibility in the future?
Or if you have a staging website where we can look, can you contact us directly at https://optimole.com/#contact

Let us know, thank you!

Hello,

This is an error caused by the PHP version we do not support 5.4.45 anymore.
Can you upgrade to at least 5.5.1 and see if that solves the issue for you?

Let us know, thank you!

Hello,

These are from the mobile version I think: https://snpy.in/Riuz3n
as the logo used inside the desktop version has the alt attribute: https://snpy.in/xW2eNq

We do not touch the existing attributes of the image, so if the alt attribute is there and defined by the theme or you we keep those.

So you should check where that logo is added on the mobile version and what alt attribute it uses.

Let me know if this clears things up.
Thank you!

Hello,

I’ve checked the page you have submitted and I can see that sliders behave the same even with Optimole disabled.

Can you confirm by adding this: ?optml_off=true to the end of the URL?
Is there something I’m missing?
Let me know, thank you!