boky01

FYI, FF solved the issue so now Firefox works the same way as Chrome. If you are logged in you can see the plugin, if not you cannot.

Yes,
No more health warning on the admin page.

Thank you

Hi,

Yes, that is true you found me through email since that, but I raised my first ticket more than a week ago. You answered my 3rd report.
I replied your mail, sent the attachment and the other requested information but no answer since that.
The issue should be related to the theme since I get the message only with your theme (I tried many other) and I found the problematic method call in functions.php.
Let’s make it clear, I will not request a refund, you theme is actually awesome. It’s very simple, but looks great at the same time. I tried many others but still this is the best. Please help me resolving this and I am happy to increase the rating even if we can’t find the solution.

Based on your screenshots you are using Chrome. If so, then you are right, it will work only if you are logged in to your Fb account. I am afraid it will not be solved. You can read through the following thread, it’s because the EU GDPR staff.
https://developers.facebook.com/support/bugs/854001531875629/

@djferee
Based on your site’s language you are from EU as well.
I tried many different sites that using Fb comments but none of them worked even with logged in Fb account. Your site is one of them. Your site shows the comments with Chrome but shows nothing with Firefox.
That’s disappointing.

I think I have to give it up.
The root cause is the recent Changes to Social Plugins in the European Region:
https://developers.facebook.com/docs/plugins/comments/

That means from EU Fb comments will not work if the user is not logged in. Unfortunately after logging in Firefox still does not work. Chrome is ok.
It’s something on FF side. I tried to add Fb comments manually following the steps on the link above. I tried many different Fb comments plugin as well.

Just so you know, from EU and with Firefox your demo page also does not work:
https://demo.wpdevart.com/facebook-comments-box/

Hi,

It seems because I am from EU region and we have stricter cookie policies. Using VPN every browser starts working. W/o VPN it works from Chrome now, but Firefox does not even if I installed a GDPR compliance plugin.