bonniesoltis

Used downloading and using some of your info. and by some miracle (you) the login username gave me an option to change the PW there and it worked! I don’t get it but am soooooo thankful!!!!!!!

You’re amazing whoever you are and I appreciate you more than words can say. Sorry for my stupidity and hassle.

Have a great Easter!
B.

Thank you I know you didn’t have to try to help me.

The account recovery only changes the PW and sends it back to the old hacked bellsouth account? I’ll try to ask Hostgator for help.

All I ever do to get into my dashboard and site is go to https://www.lifemapsolutions.org/wp-admin or admin/. This morning when I did it as usual, it gave a “fatal error” long message…one moment out of many when I went to WP it kicked back and said they had changed my info. I don’t get it that is all I have to go on.

Ok sorry again, just went to hostgator link and it explains FTP.

Ok I will try but not to sound stupid but what is FTP? and Cpanel? Thank you so much for some answers for me to try again.

thank you but it is not a PW problem. WP changed my pw because they said I had not been in my WP account for a few months (had no need to go there) although I was in my lifemapsolutions site just yesterday working on it. The OLD bellsouth email is the problem, so when I try to reset a pw it goes there and I can’t get it because it was hacked months ago. WP doesn’t give me an option to CHANGE that email, only to create a new one, which shows me as a new customer and still cant get back into my site dashboard.

I’m trying to stay professional about this but I have so much to do and spent months on that site, and need a job and all my new business is attached to it to try to generate new business. I’m being a baby and crying but I have tried all I know.

Same thing as before. Wont accept old username or pw no matter what I try because wp changed it and sends it to the defunct old hacked bellsouth account and I can’t find where to change the old email, only to create a new one which I did but doesn’t work to go to back office. I cleared all cookies and caches earlier, and made sure cookies was also enabled and it is in every browser.

Only one I had was lifemapsoltutions.org/wp-admin or admin/ but will try this one. Thank you

Just re-read forum info. Sorry. never did this…I have a self hosted www.ads-software.com site as the forum states should be, but could not find a forum category for my problem.

I don’t know what you mean? I have spent hours trying to get help here and don’t need hassles…I’m panicking, and am not real computer savvy and this is the only place I could write for help that I could find after hours of searching.

Went to get into my site and it said fatal error:print_r():cannotuseoutputbufferingdisplay/handlersin/home4 etc. so after hours of searching, WP says you have not visited in a while (was just on my site yesterday and regularly so I assume they mean my “account” with them) and we have changed all PW and info. the problem is they allowed me to change the PW but sent it to my very old email which was hacked months ago, and they don’t give me an option to “change” the email, only to create a new one, which I tried, but now it sees me as a new customer and won’t get me anywhere???

Help!

Thanks