tavis62

Hello Doug,

Thanks for the reply and effort. You are correct. I attempted to load several payment windows on random sites using a free proxy and not one would load properly. No matter the payment gateway. They would give random error messages, show maintenance signs or fail to load at all.

I then tested sites using a VPN from 6 countries and most loaded. A couple took a minute or so to load but they worked.

The issue is the number of phone calls we receive on a weekly basis of customers who are unable to enter CC details. We process up to 800 orders per day. I would estimate that up to 1 percent are unable to use the website because of the fields that cannot be populated. This is a problem.

Is it possible to add an error message for users who are unable to enter credit card details? Maybe something like “We are unable to connect you to the secure processing gateway due to settings on your device. Please contact the site owner or connect using a device (phone, computer or tablet) that is not using a proxy service”. Something that would prevent the customer from leaving.

This is a known issue for users, beyond those who are capable of using a proxy service. An error message will go a long way to restore trust with the customer and encourage them to try again using a different machine. It will also increase the number of calls from customers to further diagnose the issue with users who are unable to enter CC details and are not using a proxy.

Thanks
Jack

Hello Doug. Thanks for the reply. I am able to duplicate the issue on any WC/Stripe plugin site by using a proxy and viewing the checkout screen.

Yes. Valid and operational SSL.

Proxy is service the customer may use. It has nothing to do with the site services. These services are increasing in popularity because of security. Many of these services are embedded into the browser customers are using.

You can test with any site running the Stripe plugin and WC. I just tested on this random site for example using a free proxy service called hideproxy.me and visiting Jackrudycocktailco.com The CC fields cannot be populated.

Just pick a site. Any site.

cockpit problem. code appears to be working. thank you

Ditto. This is probelm has completed stopped our referral tracking. Google analytics, and three of our link tracking plugins are failing because noopener and noreferrer are being injected into each link. It disables any sort of referrer tracking, as its supposed to. We need to disable this function. I am unable to find any documentation on the function from the 4-7-4 release two days ago. It appears to be a bug.
Feedback on how to resolve this issue would be greatly appreciated.