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Viewing 10 replies - 16 through 25 (of 25 total)
  • Forum: Fixing WordPress
    In reply to: Images lost
    Thread Starter bplatt21

    (@bplatt21)

    Thanks so much guys, were up and running!

    Forum: Fixing WordPress
    In reply to: Images lost
    Thread Starter bplatt21

    (@bplatt21)

    Add from server

    is working!—For some of the files, not all. I think I am going to push ahead, and hope for the best. Thanks for being so helpful, I have a few more questions so this doesn’t happen again.

    1) How do I back up my site?

    2) What should I use to make sure that this never happens again?

    Thanks so much guys!
    Brian

    Forum: Fixing WordPress
    In reply to: Images lost
    Thread Starter bplatt21

    (@bplatt21)

    Here is the response from my host support team

    I am afraid that even if you consider a restore from the 22nd June this might not be sufficient as some of the malicious files we initially found have timestamps from:

    20/04/16
    04/05/16

    and other dates before 22/06/16, hence they will most likely exist in the backups as well.

    Thus the best approach would be instead of restoring the files to take the actions listed below:

    1. Run a full anti-virus scan on your computer and provide us with the logs.
    2. Clean your hosting account from any malicious files as per:

    https://www.siteground.com/kb/how_to_check_your_website_for_malicious_content/

    3. Update all of your website applications to their latest release
    4. Update all modules, extensions, or plugins, installed on your website applications to their latest release
    5. Remove any website applications that you do not use
    6. Change your cPanel password

    Forum: Fixing WordPress
    In reply to: Images lost
    Thread Starter bplatt21

    (@bplatt21)

    The issue with reinstalling from a backup is that they cannot guarantee that the backup will not have the same issues, so I would be taking a gamble that the backup is free of the malicious files. I think I’ll take my chances with it however.
    What do you all recommend that I do so that this doesn’t happen again?

    Forum: Fixing WordPress
    In reply to: Images lost
    Thread Starter bplatt21

    (@bplatt21)

    I just downloaded the new version of WordPress and checked every file one by one to see if I inadvertently deleted anything but it looks like every file is indeed there.

    Forum: Fixing WordPress
    In reply to: Images lost
    Thread Starter bplatt21

    (@bplatt21)

    Thanks Vikash and sterndata! The images are indeed still in the wp-content/uploads and the permissions are set to 7-5-5 already.

    sterndata, I was asked to delete a few files that somehow made their way onto my backend but other than that I made no changes. Is there another file (or files) that is needed to display the images that I may have inadvertently deleted? Also I just tried to delete a post and I received an “Error in moving to Trash” message which may mean this issue is deeper than I first thought.
    Can I reinstall WordPress and get all the correct files back? It’s a brand new website so I can afford to loose some content.

    Thread Starter bplatt21

    (@bplatt21)

    Thanks, I think that might be what I have to do. Is adding this

    <?php get_sidebar(); ?>

    in the Appearance Editor not an option?

    How difficult is it to change a theme?

    Thread Starter bplatt21

    (@bplatt21)

    Nope, unfortunately not. I submitted something to the Github page but nothing yet!

    Thread Starter bplatt21

    (@bplatt21)

    I took a look at the video but didn’t see the “slider” option. My URL is this https://dontforgetyourboots.com/ (it’s very new)

    Thread Starter bplatt21

    (@bplatt21)

    Thanks!

    1) Can you walk us through the custom tweaks? That would be something great to know how to do

    2) Yes! A slider image would be great!

Viewing 10 replies - 16 through 25 (of 25 total)