Brainvoyager

Is there someone who can answer my question?

Anyone?

Prove him wrong Jeff. I bet you can’t.

• This reply was modified 6 years, 7 months ago by Brainvoyager.

Yes, it is. Seriously, such entitlement. What part of “No author here is obligated to even give you a reply” was unclear to you?

No Jan, it’s not. I simply don’t agree with you. It’s all a matter of treating each other decently. The fact that we are writing in a support forum on the Internet doesn’t make that different. Ignoring me for more than 4 weeks, while I have been asking for help more than once, is rude behaviour. No matter what you say. The Internet is not a license for that kind of treatment.

Since I guesss you will not agree with me, let’s agree to disagree on this.

Hello @jdembowski,

Yes, I’m very much aware of the fact that I’m not a customer (although I stated more than once that I intended to become a customer) and that I’m (I was) a free user. But that’s still no excuse for ignoring a user 4 weeks long, no matter what.

Developers who want to attract new customers and have a free version of the plug-in they sell (hoping it will eventually people have upgrading to the paid version), should give proper support too.

I’m not talking about a couple of days or maybe 1 or 2 weeks of taking time to respond. I’m talking about ignoring me more than 4 weeks without any substantive reponse. Being a volunteer is not a permit to ignore people. Period.

I deleted this plug-in from my website and I’m using MailChimp right now.

Unfortunately, I will not change my entitlement.

• This reply was modified 6 years, 10 months ago by Brainvoyager.

@icegram,

See this thread: Error message when trying to send Newsletter via cron-job

Hello @andrewmperryman,

Many thanks for all your contributions, they are highly appreciated!!

Also, many thanks to the other people who responded and tried to help me!!

Like I wrote in my previous post, I am testing MailChimp. Yesterday I sent out my first Newsletter in 4 weeks to my 101 subscribers. It really works like a charm; a beautifully tailored Newsletter has been delivered to all recipients. Right now, I have chosen for their “forever free” plan. This plan is free up to 2,000 subscribers and a max of 12,000 emails each month. That will be enough for me for an extended period.

I have deleted the plug-in Email & Subscribers from my website. My frustration and even my anger grew to a level that just wasn’t good for me. They were aimed only at the lack of decent support though. They ignored me for more than 4 weeks, despite my asking and almost begging for a substantive response from their end.

Yesterday @icegram responded to my very negative review, asking me to open a new thread so that they can investigate it. But I’m absolutely done with them. I will not change my review either.

I’ve got a business to run, you know… ??

Thanks again @andrewmperryman, I wish you a very pleasant weekend!

• This reply was modified 6 years, 10 months ago by Brainvoyager.
• This reply was modified 6 years, 10 months ago by Brainvoyager.

Hello @andrewmperryman,

Thank you very much for all your help!!!

Unfortunately, like I said before, my cPanel does not accept pre-commands in the command field. No matter how hard I try and no matter what I use as my cPanel cron string, my cPanel only accepts the url like this:

https://brainvoyagermusic.com/?es=cron&guid=gvhcxt-ndhxeg-jtchue-oeqswc-cpinby

Or without the s:

https://brainvoyagermusic.com/?es=cron&guid=gvhcxt-ndhxeg-jtchue-oeqswc-cpinby

It doestn′t accept quotes and pre-commands. They all result in the error message: “URL invalid” when trying to save the cron job.

After more than 4 weeks I had hoped for some help from the plug-in developers. But I don’t think they know what’s going on as they are constantly ignoring me and maybe they are hoping I will close this thread out of frustration. It’s true that I’m frustrated right now.

I’m still waiting for a substantive response from @prathameshp or @icegram. It’s too bad I had to write a very negative review (with only one star, only because giving no stars at all isn’t possible) about their plug-in. Maybe they are punishing me for that right now? But the bad review is due only to their constantly ignoring me.

If their plug-in works well (and it did for more than one year!) then it’s absolutely a great plug-in! Too bad the support sucks big time. My problems started when my total number of subscribers went over 100. Too bad I had to advice a lot of people in my network lately not to install Email Subscribers because of the bad support of this plug-in developer.

Right now I’m testing the services of MailChimp. They offer a “free forever” plan up to 2,000 subscribers.

• This reply was modified 6 years, 10 months ago by Brainvoyager.
• This reply was modified 6 years, 10 months ago by Brainvoyager.

Hello @amarradi,

Thanks again for pointing me to the article on Stackoverflow. I just read the article. I’m afraid this goes beyond my knowledge. Aside from that, how can I implement what they are explaining, assuming that this is the cause of my problem with cron?

@prathameshp and/or @icegram, can you help me? I lack the knowhow to make a good judgement as to the article @amarradi is referring to. Can you explain to me what cURL error: (47) Maximum (5) redirects followed means? I still don’t have any clue.

This morning my hosting provider TransIP told me for the third time that my problem has to be solved by the plug-in developer and that they cannot give any support on issues caused by plug-ins installed by their customers.

Right now I haven’t been able to send my Newsletter for 4 weeks since I started this topic.

• This reply was modified 6 years, 10 months ago by Brainvoyager.
• This reply was modified 6 years, 10 months ago by Brainvoyager.

Thank you very much for your response @amarradi! I will check this asap!

@prathameshp, @icegram,

I’m still interested in a substantive response from support. Cron jon still doesn’t work.

Every time the cron is triggered, I receive an email stating:

cURL error: (47) Maximum (5) redirects followed

What does this mean? How to resolve?

• This reply was modified 6 years, 10 months ago by Brainvoyager.
• This reply was modified 6 years, 10 months ago by Brainvoyager.

Still no substantive response from support. It’s been almost 4 weeks now. They keep not responding.

Is there a possibility to give zero stars since even one star seems way too much?

Thank God I haven’t bought the premium plug-in right away when installing it in the very beginning a year ago. I would have lost my money.

• This reply was modified 6 years, 10 months ago by Brainvoyager.
• This reply was modified 6 years, 10 months ago by Brainvoyager.

@prathameshp, @icegram,

I’m still waiting on any substantive response from support.

• This reply was modified 6 years, 10 months ago by Brainvoyager.

That’s weird because I’m not getting any support from them despite my two threads in this forum. I encountered serious problems but after three weeks they haven’t responded much.

It’s been three weeks now but still no solution or substantive response. I deactivated the plugin since I can’t send out my Newsletter to my 101 subscribers. I’m using MailChimp right now.

See: https://www.ads-software.com/support/topic/error-message-when-trying-to-send-newsletter-via-cron-job/

• This reply was modified 6 years, 10 months ago by Brainvoyager.
• This reply was modified 6 years, 10 months ago by Brainvoyager.
• This reply was modified 6 years, 10 months ago by Brainvoyager.

@andrewmperryman,

Thanks again for all your help! Unfortunately, It looks like the successful triggering of the cron job was a one time event… ??

The test emails I tried thereafter all resulted in the same email notification I got used to during the past 2.5 weeks:

cURL error: (47) Maximum (5) redirects followed

I tried to send this test email to 7 recipients (all email addresses of mine), only once a day.

@prathameshp, @icegram,

Can you help me? So far, in the past 2 weeks and 5 days I have not received any substantive response from you about the error message itself. What does cURL error: (47) Maximum (5) redirects followed mean and why am I getting these messages? What is the problem here?

The fact that I succeeded just once (of the 40-50 times of trying the last 2.5 weeks) to send a test email, must somehow mean that the command I have put in the command line in cPanel is correct? I mean, a wrong command can never lead to a successful execution of a command? Here is my command (again):

https://brainvoyagermusic.com/?es=cron&guid=gvhcxt-ndhxeg-jtchue-oeqswc-cpinby

Also, I have not received any substantive response yet either about the fact that your plugin sends out my Newsletter two times when using the “Send email immediately” as an alternative way to send my Newsletters.

As I said before, I have been thinking to upgrade to the paid version. But the “support” you seem to be offering me now, does not exactly urge me to indeed upgrade. I do not want to waste money on a buggy plugin that comes with seemingly almost no support. I hope you can understand that?

• This reply was modified 6 years, 10 months ago by Brainvoyager.
• This reply was modified 6 years, 10 months ago by Brainvoyager.
• This reply was modified 6 years, 10 months ago by Brainvoyager.
• This reply was modified 6 years, 10 months ago by Brainvoyager.