jonskywalker

Thanks Aradhy! My website is now working!

@baicusandrei I’m sorry, but I was unable to locate the debug.log. Since I didn’t want my website to be down for too long, I decided to hire a WordPress developer. Here’s what they shared:

Main reasons:

• The WordPress config file was removed by a person/plugin.
• The PHP service had stopped.
• The Astra theme was generating WordPress errors.

The developer disabled the Astra theme, he also fixed the critical error problem, and the website is now back to normal. Thank you very much for your support!

@baicusandrei, Hope you have a great day

Just an update : it appears that the issue was related to the Astra theme. After disabling the Astra theme, my website is finally back to normal.

However, when I try to click Astra, I receive a message stating: “There has been a critical error on this website. Please check your site admin email inbox for instructions. but i haven’t received the email.

Do you have any clues about this? Thank you very much for your assistance!

@baicusandrei Thank you very much for your response. I have added the debug code to the wp-config.php file; however, I am unable to locate the debug.log in the wp-content folder. I have also renamed the advanced-cache.php file, but I am still encountering the White Screen of Death / HTTP ERROR 500.

Screenshot for your reference:
https://ibb.co/hZF7qPr
https://ibb.co/rbqQs47

I would appreciate any further assistance you could provide. Thank you!

Thank you a lot for your reply! @baicusandrei @dilip2615 ! I really appreciate your help!

I have deactivated all my plugins via FTPS; however, it still doesn’t work, and I continue to encounter the White Screen of Death / HTTP ERROR 500.

For themes, I only use Astra; there is no other theme. To deactivate it, should I add something to the theme folder name, such as themes_deactivated?

In my wp-config.php file, I can only see:
<?php define(‘WP_CACHE’, false); // Added by WP Cloudflare Super Page Cache

There is no other content in the file. Is it safe to add the following code to the wp-config.php file to view the error log?

// Enable WP_DEBUG mode
define( ‘WP_DEBUG’, true );

// Enable Debug logging to the /wp-content/debug.log file
define( ‘WP_DEBUG_LOG’, true );

// Disable display of errors and warnings
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( ‘SCRIPT_DEBUG’, true );

• This reply was modified 4 months, 1 week ago by jonskywalker.
• This reply was modified 4 months, 1 week ago by jonskywalker.
• This reply was modified 4 months, 1 week ago by jonskywalker.
• This reply was modified 4 months, 1 week ago by jonskywalker.