brandonco

Hi @ikfb90,

It’s been a couple weeks now and we haven’t heard back from you so I’m going to mark this topic as resolved. Don’t hesitate to reach back out if you still need assistance.

Thank you!

Hi @lcbcsec,

Thank you so much for the 5-star review of?Total Upkeep! We’re stoked to hear that your satisfied with Total Upkeep and that it’s providing a worry-free experience.

Please let us know if you ever have any questions or concerns for us. We’re always here to help!

Hi @praveengupta82

Thank you so much for the 5-star review of?Total Upkeep! We’re happy to hear that your satisfied with Total Upkeep and that it’s providing a worry-free experience.

If you ever have any questions or concerns, feel free to ask. We’re here to help!

Hi @jjtape,

Thank you for your 5-star review and for being a loyal user of Total Upkeep for nearly two years! ?? We’re so glad to hear that the plugin has been a lifesaver for you on multiple occasions.

Your advice is spot on—backing up your site before making any changes to your code is a crucial best practice. We’re proud to provide a tool that helps keep your site safe and secure.

If you ever need assistance or have suggestions, we’re always here to help. Thanks again for your support!

Hi @zpolonius,

Thank you so much for your 5-star review! ?? We’re thrilled to hear that the automated backups are working perfectly for you. Ensuring a seamless and reliable backup process is our top priority, and it’s great to know it’s making a positive impact on your site management.

If you ever have questions, suggestions, or need assistance, don’t hesitate to reach out. We’re always here to help!

Hi @ikfb90 ,

I’m still not seeing any error messages related to Sprout Invoices in your console. This leads me to believe it could be a conflict with another active plugin. The plugins that do display error messages are your Gravity Recaptcha and Flux Checkout plugin. Can we start by temporarily deactivating these 2 plugins, then go back and see if the save changes button works for you?

Thank you for working through this with us.

Hi @ikfb90, you mentioned your running this on PHP 7.4 which is deprecated. This could be a result of the outdated PHP version. To rule that out are you able to update your PHP version to at least PHP version 8.0 so that we can ensure that it is compatible with the current WordPress infrastructure?

Thank you @ikfb90. We look forward to assisting you further with this.

Hi @ikfb90,?

I do apologize for the delay. We answer tickets in the order they come. We’ve responded to your forum requests but I will leave this here for you as well.

Often JavaScript issues and/or clashes in plugin functionality?contribute to these types of issues.?The “round and round” behavior suggests a JavaScript issue.

Some Steps to Resolve:

• Open your browser’s Developer Tools (Right-click → Inspect → Go to the?Console?tab).
• Try saving settings in Sprout Invoices.
• If errors appear in the console, it may point to the cause (e.g., a missing script or conflict).

You may also want to check php version memory limits. First ensure your ?PHP version is 7.4 or higher. ?Then increase the WordPress memory limit in your wp-config.php. 

WP_DEBUG can possibly reveal errors as well. ????

• Add the following to your?wp-config.php?file:define(‘WP_DEBUG’, true); define(‘WP_DEBUG_LOG’, true);
• Try saving the settings again.
• Check the debug log file (/wp-content/debug.log) for any errors.
• Paste any error in the thread here for us to review.

I hope this helps.  We’re looking 

Hi @kimmikke,

We haven’t heard from you in a while so we’re closing this out. Please don’t hesitate to reach back out if you need further assistance.

Thank you!

Hi @sing-a-song,

That’s fantastic to hear! I’m glad Total Upkeep is working smoothly for you! And thanks so much for your five star review! Please don’t hesitate to reach out if you ever have any questions or concerns for us!

Thanks again!

Thank you for reaching out @dave8441!

weForms is designed to protect your site from malicious inputs, such as code injection. It uses WordPress’s built-in functions like sanitize_text_field() and other appropriate sanitization methods for user-submitted data. This ensures that form inputs are stripped of harmful code before being saved or processed.

The plugin also includes validation rules to ensure that fields only accept the expected type of input (e.g., text, email, numbers). This minimizes the risk of improper data being submitted.

You can enhance security by:

• Adding server-side validation rules to explicitly block unwanted characters.
• Using WordPress security plugins to monitor for vulnerabilities.
• Enabling a Web Application Firewall (WAF) to prevent injection attacks.

I hope this helps! If you’re looking to confirm specific technical settings, feel free to share more details, and we can guide you further!

Hi @kimmikke,

I’m sorry to hear you’re experiencing difficulties accessing your BoldGrid Cloud WordPress instance. I checked the demo link in question and I’m noticing an error message stating that “The location you requested is inactive” typically indicates that the instance has expired or encountered an issue. Here’s how you can address this:

1. Check for Expiration: Cloud WordPress instances, especially demo or trial accounts, often have a set expiration period. If your instance has expired, it becomes inactive and inaccessible. To verify the status of your instance, log in to BoldGrid Central and navigate to the Cloud WordPress section. Here, you can view all your instances and their statuses.
2. Manage or Renew Your Instance: If you find that your instance has expired, you may have the option to renew or recreate it. In BoldGrid Central, select the expired instance and look for options to renew or duplicate it. Keep in mind that if the instance has been inactive for an extended period, its data might have been deleted, and you may need to start anew.
3. Contact BoldGrid Support: If you’re sure this is by error you can contact us on at our Support Center so that we can investigate further.

Thanks @kimmikke, hoping for a speedy resolution to this for you!

Hi @jchiricotti, thanks a lot for reaching out!

When the submit button spins indefinitely in weForms, and there are no obvious errors in the logs, it often indicates an issue with either JavaScript conflicts, server configurations, or form settings. Here’s a step-by-step troubleshooting guide:1. Check for JavaScript Errors

• Open your browser’s Developer Tools (usually accessible with F12 or Ctrl + Shift + I / Cmd + Option + I) and go to the Console tab.
• Submit the form and look for any JavaScript errors or warnings.
• If you see errors, note which files or scripts are causing them.

2. Enable Debugging in WordPress

• Add the following lines to your wp-config.php file to enable debugging and log errors:

define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false );

• Submit the form again and check the log file in /wp-content/debug.log for any PHP errors.

3. Test for Plugin or Theme Conflicts

• Temporarily disable all plugins except weForms and switch to a default theme like Twenty Twenty-Three.
• Test the form again. If it works, re-enable plugins one by one and retest to identify the conflicting plugin.
• If the form still doesn’t work with only weForms active, the issue may be within weForms or your server configuration.

4. Check Server-Side Issues

• Ensure that your server meets the weForms requirements:
  • PHP version: 7.4 or higher
  • Memory limit: 128MB or more
• Look for server-related errors:
  • Check your PHP error log (usually available in your hosting control panel or via FTP).
  • Look for mod_security rules or firewall settings that may be blocking AJAX requests.

5. Inspect AJAX Requests

• Submit the form and open the Network tab in Developer Tools.
• Filter for XHR or Fetch requests and look at the requests made by the form.
• If the request fails:
  • Check the response for any error messages (e.g., 403, 500).
  • Verify that the URL in the request matches your site’s correct URL (no http/https mismatches).

6. Re-Save Permalinks

• Go to Settings > Permalinks and click Save Changes without making any changes. This flushes the rewrite rules and might resolve potential routing issues.

7. Recreate the Form

• Export the form (to back it up) and then delete it.
• Recreate a new form with the same fields and settings. Test the new form.

8. Check for a weForms Update or Known Issue

• Visit the weForms support forum or documentation to check if this is a known issue with the latest update.
• If it’s a pro version, ensure your license is active and the plugin is properly synced.

9. Enable Logging in weForms

• Go to weForms > Settings > General and enable Form Submission Log.
• Submit the form again and check the submission logs for any clues.

Let us know if you have any questions on this @jchiricotti we’ll be right here to help!

Hi @badgersailorgail! I’m so happy to hear that Total Upkeep is working out for you! Peace of mind is our game so definitely reach out if you ever have any questions or concerns!

Thank you!

Hi @sinewaves1! Thank you so much for the 5-star review! ?? We’re thrilled to hear that you’re in love with the BoldGrid Post and Page Builder! Your support and recommendation mean a lot to us. ?? If you ever need assistance or have suggestions, feel free to reach out. Happy building! ??