Brandon (ShareThis Support)

Hi all,

Thank you everyone for reporting on this issue, the new release has included removal of SCRIPT_DEBUG.

If you have any other questions please feel free to reach out directly to our support line at [email protected].

Hi all,

Thank you for reporting on the WordPress issue at hand!
I do want to first apologize for the error that everyone saw the past week.

We have since updated a new WordPress update and should no longer be seeing this issue.

Please check it out again and feel free to email us directly at [email protected].

Best,
Brandon
ShareThis Support

Hi there Waqar,

Thank you for reporting on this issue! I do want to first apologize for the error you are seeing on your end.
We have since updated a new WordPress update and should no longer be seeing this issue.
Please check it out again and feel free to reach back out with any questions you may have.

Best,
Brandon
ShareThis Support

Hi there Peter,

Thank you for reporting on this issue! I do want to first apologize for the error you are seeing on your end.

We have since updated a new WordPress update and should no longer be seeing this issue.

Please check it out again and feel free to reach back out with any questions you may have.

Best,
Brandon
ShareThis Support

Hi all,

Thank you for reporting on this issue.
The engineering team has been notified and are looking into it.
We hope to find you all a solution very soon!

If you have any other questions or additional details please let us know directly at [email protected].

We thank you for your patience.

Best,
Brandon
ShareThis Support

Hi all,

Thank you for reporting on this issue.
The engineering team has been notified and are looking into it.
We hope to find you all a solution very soon!

If you have any other questions or additional details please let us know directly at [email protected].

We thank you for your patience.

Best,
Brandon
ShareThis Support

Hello there

Thanks for contacting us, I’d be happy to explain what is happening.
The sharing count for ShareThis buttons is tied to the URL of the page. This means that if the URL is changed, then the counts will reset. Changes to the URL can include:

Changing the URL to something new
Switching from one sub-domain to another
Changing SSL (eg, updating from http to https)
Including a re-direct on the URL
Implementing the st_url parameter on the button code with a different URL than the page URL

At this time, there is no way to transfer/export the stats between different URLs. The best work-around is to pass the original urls in “st_url” on new url pages to maintain the count on the original url.

For “st_url” property you can refer the below link –
https://support.sharethis.com/hc/en-us/articles/218441477-How-to-Customize-which-URL-Text-and-IMG-to-Share

Please let me know if you have any further questions about implementation! You can contact us directly at [email protected].

Best,
Brandon
ShareThis Support

Hi Gulliver,

Thanks for reaching out, we’ve spoken in the past before! Great to hear from you.
The ‘switchTo5x’ is the version of our widget. If true, that means that you’re currently using our latest version – 5x. If false then you are switched onto our classic widget.

Hope this helps to explain!

Please feel free to reach out directly to our support line at [email protected].

Best,
Brandon
ShareThis Support

Hi there everyone!

Thank you for reporting on this issue.
I have notified the engineering team and we hope to remove the debug script soon.

If you have any other questions please feel free to reach out directly to our support line at [email protected].

Best,
Brandon
ShareThis Support

Hi there!

Thanks for contacting us! Could you please provide additional information, including an example URL, for us to investigate the issues you’re describing? That will help us troubleshoot precisely what is happening and advise you accordingly.

Additionally, please feel free to reach out directly to our support line at [email protected].

Best,
Brandon
ShareThis Support

Hi there,

Thanks for contacting us! Could you please provide additional information, including an example URL, for us to investigate the issues you’re describing? That will help us troubleshoot precisely what is happening and advise you accordingly.

Best,
Brandon
ShareThis Support

Hi Gulliver,

Thanks for reaching out.
I believe you’ve reached out to us via email and we were able to find you a solution.
Please let us know if you have any other questions!

Best,
Brandon
ShareThis Support

Hello there Joe

Thanks for contacting us, I’d be happy to explain how our share counter works.

The sharing count for ShareThis buttons is tied to the URL of the page. This means that if the URL is changed, then the counts will reset. Changes to the URL can include:

Changing the URL to something new
Switching from one sub-domain to another
Changing SSL (eg, updating from http to https)
Including a re-direct on the URL
Implementing the st_url parameter on the button code with a different URL than the page URL

Do you know if you’ve recently done any of the above?
Please let me know, if you have any further questions please send us an email at [email protected] for direct support.

Best,
Brandon
ShareThis Support

Hi Joe,

Thanks for getting back to me, I’d be happy to explain what is happening here.
First, I can confirm that the ShareThis code is not installed on your site anymore.

I went on your website to analyze the code and noticed that it is part of Elegant Themes widget. The confusion is that they are labeling the bar as “Share This” which is making you believe that it is our tool that is still on your website.

Do you know, if by default, if this is the label that is being used when installing their widget?

Please let me know if you have any further questions!

Best,
Brandon
ShareThis Support

Hi there,

Thanks so much for reaching out about this. We’re aware of this issue and I can confirm our engineers have fixed the issue at hand. Can you please confirm if you are seeing the changes on your end?

If you have any follow-up questions or concerns, please don’t hesitate to get back in touch with us directly. We’d be happy to help.

Best,
Brandon
ShareThis Support