Brandon (ShareThis Support)

Hi John,

Thanks for getting back to us, if you ever need additional support please contact us direct at [email protected].

Best,
Brandon
ShareThis Support

Hi there,

Thanks for reaching out, I’d be happy to help you!
To implement them, please review the information given in the “Customize Button Image” section of our Custom Buttons Help Center article: https://support.sharethis.com/customer/portal/articles/446558-custom-buttons

Additionally in regards to custom G+ tags please be sure to use the following tags:
For G+ the correct SPAN tag is – st_googleplus_custom
And G+1 is the SPAN Tag for – st_plusone_custom

If you have any other questions, please contact us directly at [email protected].

Best,
Brandon
ShareThis Support

Hi Nicola,

Thanks for reaching out, I’d be happy to help!
I’m happy to say that this is an easy fix within our settings in WordPress.
I’ve taken a screenshot and highlighted the area where you can modify whether if you want the buttons to show above or below the post.

https://screencast.com/t/Szs6f9dlUU

If you have any other questions, please contact us directly at [email protected].

Best,
Brandon
ShareThis Support

Hi Gil and Nicola,

Thank you for reaching out, I’d be happy to help.
Currently to exit out of ShareThis pop up window, all that is required is clicking outside of the box or back onto the browser screen.

I’ve also gone ahead and submitted your feedback on this issue and will notify the engineering team for future changes.

If you have any other questions, please contact us directly at [email protected].

Best,
Brandon
ShareThis Support

Hi there,

Thanks for getting back to me, I apologize for the delay!
Since your home page is also a category page it is vital to toggle our widget for category pages. This can be found within our plugin settings.

You can update the settings for WordPress from here:
https://YOUR WP BLOG/wp-admin/options-general.php?page=sharethis.php

as:
Automatically add ShareThis to your posts?* Yes

Automatically add ShareThis to your pages?* Yes

Additionally, if you would like to exclude our widget from other category pages, we have an area below the above questions that allow you to do so.

If you have any further questions, please contact us directly at [email protected].

Best,
Brandon
ShareThis Support

Hello there Joe,

Thanks for contacting us, I’m sorry you’re frustrated with our tools. Could you please provide additional information, including an example URL, for us to investigate the issues you’re describing? That will help us troubleshoot precisely what is happening and advise you accordingly.

Best,
Brandon
ShareThis Support

Hi there Jessica,

Thanks for contacting us! Could you please provide additional information, including an example URL, for us to investigate the issues you’re describing? That will help us troubleshoot precisely what is happening and advise you accordingly.

Best,
Brandon
ShareThis Support

Hello there John,

Thanks for contacting us! Could you please provide additional information, including an example URL, for us to investigate the issues you’re describing? That will help us troubleshoot precisely what is happening and advise you accordingly.

Best,
Brandon
ShareThis Support

Hello there Neha,

Thanks for reaching out!

I’m happy to confirm that this is easy to fix. You just need to update the Open Graph Tags in your code. This is the section of code that allows you to specify what image, text or link you wish to appear when people share your link to Facebook.

We have an article in our Help Center which explains how to do this, it’s available to read here:

https://support.sharethis.com/customer/portal/articles/475079-share-properties-and-sharing-custom-information#Open_Graph_Tags

I hope this helps, if you have any additional questions please don’t hesitate to contact us directly at [email protected].

Best,
Brandon
ShareThis Support

Hello there,

Thanks for contacting us! The sharing count for ShareThis buttons is tied to the URL of the page. This means that if the URL is changed, then the counts will reset. Changes to the URL can include:

Changing the URL to something new
Switching from one sub-domain to another
Changing SSL (eg, updating from http to https)
Including a re-direct on the URL
Implementing the st_url parameter on the button code with a different URL than the page URL

At this time, there is no way to transfer/export the stats between different URLs. The best work-around is to pass the original urls in “st_url” on new url pages to maintain the count on the original url.

For “st_url” property you can refer the below link –
https://support.sharethis.com/customer/portal/articles/475079-share-properties-and-sharing-custom-information

Best,
Brandon
ShareThis Support

Hello there,

Thanks for reaching out, I’d be happy to assist the both of you.
The hash added at the end of URLs is our CopyNShare feature.
By default, publishers have our CopyNShare feature enabled. This feature allows publishers to measure the copy and shares of text and URLs on their websites. It does so by appending the unique ShareThis #stHash to your URL.

To disable the CopyNShare feature, you’ll want to update the script tags in your head code to include or update the following parameters: doNotHash:true, doNotCopy:true and hashAddressBar:false

As an example:

<script type=”text/javascript”>stLight.options({publisher: “INSERTYOURPUBKEY”, doNotHash:true, doNotCopy:true, hashAddressBar:false});</script>

Please feel free to learn more at our Help Center article about CopyNShare: https://support.sharethis.com/customer/portal/articles/961937#sthash.Ybiuwmvt.dpbs

or contact us directly at [email protected].

Best,
Brandon
ShareThis Support

Hello there Salha,

Thanks so much for your patience while our engineers worked on this issue.

I’m happy to confirm that we are able to reset your password, and you can now gain access to your account.

Can you please email us at [email protected] and provide us with your account details so that we can reset the password for you?

If you’ve any additional questions or if there’s anything else you need, don’t hesitate to email us directly at [email protected].

Best,
Brandon
ShareThis Support

Hello there Muriel,

Thanks for contacting us! Could you please provide additional information, including an example URL, for us to investigate the issues you’re describing? That will help us troubleshoot precisely what is happening and advise you accordingly.

Additionally, please check to see if your toggles are on within the ShareThis settings for WordPress here:
https://YOUR WP BLOG/wp-admin/options-general.php?page=sharethis.php

as:
Automatically add ShareThis to your posts?* Yes

Automatically add ShareThis to your pages?* Yes

If you face any other issues, please feel free to contact us directly at [email protected]

Best,
Brandon
ShareThis Support

Hello there,

Thanks for contacting us! Could you please provide additional information, including an example URL, for us to investigate the issues you’re describing? That will help us troubleshoot precisely what is happening and advise you accordingly.

Best,
Brandon
ShareThis Support

Hi there Elaine,

Thank you for reaching out, I’d be happy to assist you.
At this time you are not able to exclude the plug-in from a specific category, it requires a bit more custom coding within WordPress which is not supported.

If you are interested in learning more about it, you can follow the previous support thread here:

https://support.sharethis.com/customer/portal/questions/710244-i-want-to-remove-sharethis-buttons-from-my-wordpress-categories-tags

Please do let me know if you have any other questions directly at [email protected].

Best,
Brandon
ShareThis Support