Brandon (ShareThis Support)

Hi @bryanpw1,

Thanks for reaching out and apologies if you’re seeing this issue.
Is there a specific article that you can point in our direction that isn’t recording counts? On my end I’m testing it but I haven’t ran into this problem yet. Your counts are also showing up correct on every page.

Please let us know which page exactly is causing this issue and I’ll go in and double check once more.

Thanks again and looking forward to helping Bryan!

Hi @eddieaguirre,

Thanks for reaching out and providing this recommendation.
I will be sure to let our developer team know of this possible improvement.
If you have any other questions please let us know!

Hi @bucoma,

Thanks for reaching out and apologies if you’re seeing this issue.
We do not fire tracking pixels onto our plugin so I’m not sure why you’re seeing this issue. Did you happen to have screenshot or can share with me the pixel identifier that you used in order to come to a conclusion that ShareThis was the cause of the issue?

Thank you and hope to help, feel free to also contact us directly at [email protected].

Hi @cpa2client,

Awesome, so glad you enjoy this specific feature. I’ll be sure to let our developer team know ?? If there’s any additional features you believe can make this plugin even more awesome, please let us know!

Happy Sharing!

Hi @salabinha,

Thank you for reaching out. I had a chance to review your website and noticed that you are using the plugin Simple Share Plus plugin which is unfortunately no longer supported on our end. We are now focusing all our direct efforts on updating the Adder plugin in hopes to improve our product overall for the masses.

The great news, however, is that besides the floating share bar, Adder has all the functionalities you see within Plus. We also plan to release the share bar in our next update.

If you have any other questions please let us know, apologies if we weren’t able to help fully for Simple Share Plus.

Hi @antforshaw,

Thanks for getting back to us. You are correct, Google Analytics plugin is also owned by ShareThis and the parts mentioned ARE part of its functionality. Unfortunately you’re unable to remove them as it would disable the plugin completely from working the way it’s supposed to.

If you have any other questions please let us know Ant.

Hi @eddieaguirre,

Just an update on our end, we still haven’t released this feature but it is on our plate to do. I’ll be sure to let you know once the feature is available.

Hi @antforshaw,

Thanks for reaching out and apologies if you weren’t able to get our plugin working. I’d be more than happy to help you get it setup if you’re still interested.

In regards to the warnings you’re seeing within GTMetrix report, you shouldn’t see them once you’ve removed our plugin. I recommend clearing your cache and then checking back again. It also may be worth mentioning if the report you’re receiving from GTMetrix are up to date or reflective of the last search requested.

If you’re still seeing this problem please let us know and provide us a link to your website. Thanks!

Hey @skydrow,

Apologies again for the delay on our end. We’re still working on the fix and hope to have it out by next week. We made a few improvements to the widget as well which will make the buttons faster.

I’ll be sure to check back in with you once the fix is deployed, we really appreciate your patience on this.

Brandon

Hi @eddieaguirre,

Thanks for reaching out!
We’re currently looking into this and will get back to you once we have a solution on our end. If you have any other questions please let us know or reach out to us via email at [email protected].

Brandon

Hi @skydrow,

Great to hear back from you! I do have an update on my end, our developer team is looking into the issue and believe to have a fix that will be released next week.
I’ll be sure to follow up with you once it has been deployed.

We appreciate your patience at this time, if you have any other questions please let us know.

Brandon

Hi @skydrow,

Thanks for getting back to me, that’s correct there shouldn’t be anything wrong with your share counts when comparing to sharedcount.com.

With the page you just share however, we are currently looking into this and hope to have a solution soon. It seems that any website that does not have unique URLs and appends id/p= as a parameter is being affected by this.

Our developer team is looking into a fix and I’ll be sure to let you know once we have covered all our basis. If you have any other questions or concerns please do let me know otherwise I look forward to following up.

Brandon

Hi @skydrow,

Thanks for getting back to us with your website.

I’d be happy to explain a bit further on how ShareThis uses a javascript based count service, which is separate from the results you see on sharedcount.com.

ShareThis uses our own proprietary count service — not the native share count API. For example, we’re not counting all the shares of a given URL to Facebook/Twitter; we’re counting the shares that came through the Twitter ShareThis button.

There is JavaScript code for all of the buttons that will increment the counter immediately up being clicked. From there, every few hours we update and push the information of completed shares that occur from our backend logging system. So there’s immediate interactivity for the user experience combined with periodic updates of the data from our data logs.

Does that clarify the question? Let us know if you have additional questions as well!

Brandon

Hi @skydrow,

Thanks for reaching out, I’d be happy to assist here!
There isn’t a known bug about share counts currently. Can you link us to an example of where you’re seeing a discrepancy?

Looking forward to helping!

Brandon

Hi @bryanpw1,

Thanks for reaching out to us, we recently fixed an issue on our end that was showing the incorrect counts. I’ve checked out your website and noticed that you have received the correct share totals back!

If you have any other questions please let us know, thanks again for reporting on the issue and apologies for the mix up on our end!

Happy Sharing!
Brandon