BraveNewCode Inc.

Hi,

Sorry to hear about the trouble you’re having. The issue you describe is usually caused by the desktop theme loading its scripts outside of its own admin pages. Briefly activate a default theme like the TwentyFifteen or TwentySixteen theme and check for the issue. If switching themes resolves it, you can customize your mobile theme while a default theme is active. If not, you may want to reach out to the desktop theme’s author and see if they can provide a fix, to keep the desktop theme’s scripts in its own admin pages only.

Regards,

Emilio Rivera
WPtouch Support

Hi physixfan,

It sounds like there’s still caching on the site that is causing the behavior you’re seeing. Make sure varnish cache is configured to ignore the user agent list below, or that it is configured to cache separately for them.

iPhone
iPod
Android
BB10
BlackBerry
webOS
IEMobile/7.0
IEMobile/9.0
IEMobile/10.0
MSIE 10.0
iPad
PlayBook
Xoom 
P160U
SCH-I800
Nexus 7
Touch

You can view more info, and specific instructions on configuring cache plugins to play nicely with WPtouch – Configuring cache plugins for WPtouch

Please also ask your host or server/site admin to make sure any other cache system is configured to ignore the user agents or cache separately for them.

There is a URL you can use to preview/force the mobile theme, but it should only be used for testing. Add ?wptouch_preview_theme=enabled at the end of any URL, to preview the mobile theme in any browser.

Regards,

Emilio Rivera
WPtouch Support

@faye78,

That behavior is usually caused by a cache plugin or cache system that has not been configured to exclude the WPtouch user agents. If the website is running a cache plugin/system, please configure it to ignore the user agents below.

iPhone
iPod
Android
BB10
BlackBerry
webOS
IEMobile/7.0
IEMobile/9.0
IEMobile/10.0
MSIE 10.0
iPad
PlayBook
Xoom 
P160U
SCH-I800
Nexus 7
Touch

You can view additional instructions here – Configuring cache plugins for WPtouch.

If you’re not sure if your website is running a server-side caching system, please contact your host to verify, and ask if they can configure it to either ignore the user agent list above, or configure the caching system to cache separately for it.

@xahim,

That is likely happening because your sites’s robots.txt file is blocking Google’s bot from accessing WPtouch’s directories. Resolve the issue by adding the code below to your site’s robots.txt file.

User-agent: Googlebot
Allow: /wp-content/plugins/wptouch/

Regards,

Emilio Rivera
WPtouch Support

Hi,

So long as your posts have Featured Images attached to them and post-thumbnails are configured in Appearance > Customize > Blog > Post thumbnails, the Bauhaus theme will display an image in the header title area.

If you want to remove the page title without affecting anything else in the page header area, try:

h2.post-title.heading-font {
visibility: hidden;
}

Let us know if you have any further questions.

Regards,

Emilio Rivera
WPtouch Support

Hi,

Currently, WooCommerce support is only available in the MobileStore theme for WPtouch Pro. You can view live demo sites of the MobileStore them on your mobile device at:

https://demo.wptouch.com/mobilestore
https://demo.wptouch.com/mobilestore–alt

You can see what the My Account page looks like on the demo sites.

If you would like to share the URL of the website in question, we’ll take a look and see what maybe happening.

Regards,

Emilio Rivera
WPtouch Support

Hi Aragas,

Sorry to hear about the trouble you’re having. The Bauhaus theme does not officially support WooCommerce. At this time, the only WPtouch theme that does is the MobileStore theme, and it is available for WPtouch Pro. You can see a live demo site of it at https://demo.wptouch.com/mobilestore and https://demo.wptouch.com/mobilestore–alt.

We haven’t seen the issue you describe, but we can only provide WooCommerce support in MobileStore. WPtouch Pro comes with a 14-day refund guarantee. If you encounter any issues, we’ll do our best to help you resolve them. If we can’t, we’ll process a refund in full for you.

Regards,

Emilio Rivera
WPtouch Support

Hi,

Thank you for trying that. You can try a smaller percentage based value. However, ymmv if the table cells have set widths. Can you share the URL of the page in question for us to take a closer look?

Regards,

Emilio Rivera
WPtouch Support

Hi,

If you are still experiencing the issue, please share the URL of the website in question and we’ll be happy to take a closer look and see what might be happening.

We would love the chance to earn 5-stars from you!

Regards,

Emilio Rivera

Hi,

If you are still experiencing the issue, please share the URL of the website in question and we’ll be happy to take a closer look and see what might be happening.

Regards,

Emilio Rivera

Hi,

Sorry about the confusion. We have always advertised that licenses are good for one year from the date purchased (can be verified via archive.org).

However, WPtouch Pro will continue to work as normal, even after a license has expired. There are WPtouch Pro 2.x and WPtouch Pro 3.x customers who are still using WPtouch Pro without issue on their sites, even though they haven’t renewed their license/upgraded. Though, in general it is recommended to run the latest version of plugins/WordPress.

Currently, our lowest price is $69 for the Go Pro license. It includes several themes and extensions and can be activated on up to 1 site.

We appreciate the feedback. Let us know if you have any other questions or concerns and we’ll be happy to continue assisting. We’d love to have a chance to earn a 5-star review from you!

Regards,

Emilio Rivera
WPtouch Support

Hi steveraven,

Sorry to hear about the trouble you’re having. It sounds like there may be a conflict with the desktop theme, if the settings in the Customizer aren’t saving. To verify, very briefly activate a default theme like the Twenty Fifteen or Twenty Sixteen theme. If the issue goes away after activating a default theme, it is likely that the other desktop theme is loading its scripts outside of its own admin pages. Which is bad practice according to WordPress.

If the issue persists, you may want to check if one of the active plugins in WordPress is conflicting by deactivating them one at a time in the Plugins page in WordPress and see if you find a culprit. You can start with the plugins you suspect may be causing the issue, if you have a large number of active plugins.

Let us know if that works for you or if you have further questions. Thank you for the feedback. We’d love to have a chance to earn a 5-star review from you!

Regards,

Emilio Rivera
WPtouch Support

Hi,

With WPtouch Pro, using its child theme feature, you can further and easily customize its templates. For example, you can make use of do_shortcode() in a child theme, in the template of your choice (or with a conditional in page.php) to output the shortcode content.

However, CF7 shortcodes work without enabling desktop theme shortcode processing, since the plugin is coming from a plugin. So I suspect something else is at play here, likely the rich text excerpts plugin.

Regards,

Emilio Rivera
WPtouch Support

Hi,

In WPtouch Pro, you will have the freedom to create child themes of Bauhaus and any other theme added to your license. This will allow you to further customize the look/feel of the theme/its templates/etc, and enable you to customize the blog post listing to have images above the titles.

We can surely assist you with that. Though in WPtouch free, any changes made to the theme’s templates/stylesheets/files will be overwritten in an event of an update. In WPtouch Pro, child themes are supported, which allow modifications to survive updates.

Thank you for your interest in WPtouch Pro!

Regards,

Emilio Rivera
WPtouch Support

Hi,

It looks like that shortcode is custom/exclusive to the desktop theme. WPtouch loads its own theme, so it can’t ‘see’ what’s inside the desktop theme.

In WPtouch Pro, you can enable desktop theme shortcode processing. WPtouch Pro will then attempt to process the desktop theme’s shortcodes.

Alternatively, you can use WPtouch Pro’s Mobile Content extension, to add alternate content for mobile visitors. For example, you could use the native WordPress gallery feature to add a gallery for your mobile visitors, without affecting what is in the desktop theme at all.

Regards,

Emilio Rivera
WPtouch Support

Hi,

Sorry we didn’t get back to you earlier, but glad to know you got things sorted out. Thank you for letting others know what the issue was, in case someone else runs into the same.

Regards,

Emilio Rivera
WPtouch Support