BraveNewCode Inc.

Hi,

This issue is usually caused by an overlay or some sort of background image that is loading on the entire height and width of the desktop theme. It loads ‘above’ the switch link and doesn’t allow the switch link to display.

If you provide a URL to the website in question, we’ll gladly take a closer look and see what may be causing the issue.

Regards,

Emilio Rivera

Hi,

You can try adding CSS to make the table fluid. For example, try adding the CSS below to Appearance > Customize > Custom CSS, and see if that helps.

table { width: 100% !important; }

You’re welcome.

Regards,

Emilio Rivera
WPtouch Support

Hi jmbarroso84,

As airdrummer pointed out, the images are being encoded into a base64 string. It’s suspected that another one of the active plugins is doing this.

You may want to check if one of the active plugins in WordPress is conflicting by deactivating them one at a time in the Plugins page in WordPress and see if you find a culprit. You can start with the plugins you suspect may be causing the issue (like image-related plugins), if you have a large number of active plugins. If that fails to work, please briefly activate a default theme like the TwentyFifteen or TwentySixteen to check if the desktop theme is causing the issue/conflict.

Thanks airdrummer.

Regards,

Emilio Rivera
WPtouch Support

Hi Stacey,

I couldn’t say for sure what may be causing the issue, especially after deactivating all other plugins and activating a default desktop theme.

If you would like, you can send temporary WordPress login credentials to credentials[at]wptouch.com (reference this post) and I’ll be happy to take a closer look for you.

Regards,

Emilio Rivera
WPtouch Support

Hi,

It looks like you resolved the issue. I’m not seeing any images duplicated in the slider. I’m attaching screenshots of the 3 images in the slider I see when checking on an iPhone on our end.

and also in the pro version can i add like call button ?

Yes, some of the WPtouch Pro themes include native support for tap to call links, like the Simple and Open themes. However, you can add tap to call links/buttons in any theme in WPtouch free or WPtouch Pro. Take a look at the article linked below for details.

Adding Tap To Call links

Regards,

Emilio Rivera
WPtouch Support

Hi,

To add iPad/tablet support to any of the WPtouch themes that do not include tablet support by default, add the list of user agents below to Settings > Devices > Additional User Agents.

iPad
PlayBook
Xoom
P160U
SCH-I800
Nexus 7
Touch

Additional info on adding custom user agents: Custom User Agents

Regards,

Emilio Rivera
WPtouch Support

Hi,

It looks like you were able to resolve the issue. I see the menu in the mobile theme working without issue.

Regards,

Emilio Rivera
WPtouch Support

Hi,

I’m attaching a screenshot of what I see on the homepage of staipa.it for reference.

It looks like you were able to display the latest posts and featured slider on the mobile homepage (/blog). Let us know if you are attempting to accomplish something different and we’ll be happy to assist.

Regards,

Emilio Rivera
WPtouch Support

Matt,

You don’t need the make child theme extension to create child themes, but it does make the process a lot easier. You’ll be able to create child themes directly via the WPtouch Pro admin panel, and even copy and edit templates.

You’re welcome.

Regards,

Emilio Rivera
WPtouch Support

Hi Matt,

Like airdrummer said, WPtouch loads its own theme with its own templates. So any pages or posts using a custom template in the desktop theme will not be ‘seen’ by WPtouch.

You can use a workaround to add symlinks to your custom page templates in the desktop theme like airdrummer has shown. Or, in WPtouch Pro you can use its child theme feature which supports custom page templates. When adding a custom page template to a WPtouch Pro child theme, you’ll be able to easily select it in the page editor via a dropdown, similar to WordPress’s native page template selection.

Regards,

Emilio Rivera
WPtouch Support

Alex,

Very strange. Was there a caching plugin active on the site at any point? It sounds like there was. If that’s the case, activate the caching plugin, configure it to ignore the WPtouch user agent list and re-deactivate it.

The user agent list can be found in the article linked below, along with instructions on configuring various cache plugins to play nicely with WPtouch/Pro.

Configuring cache plugins for WPtouch

If there was never a cache plugin installed on the site, we may need to take a closer look. You can send temporary/confidential login credentials to [email protected] and we’ll take a look.

Regards,

Emilio Rivera
WPtouch Support

Hi,

Sorry to hear about the trouble you’re having. Thank you for going through the troubleshooting steps. Unfortunately, I couldn’t say for sure what is causing the issue without taking a closer look at the setup. Are any of the other WPtouch/Pro powered sites hosted on the same server? Are there any cache plugins or a server-side caching system active on the server? If so, see if clearing their cache makes a difference.

Regards,

Emilio Rivera
WPtouch Support

Hi,

i have just installed your plugin and everything is working fine but the images show twice

Sorry, which image? I’m not seeing any images being duplicated in the mobile theme.

also on the shop page it shows the pages,archives,categories which it does not show when someone access the shop page through the desktop.

This is due to WooCommerce’s page template adding the sidebar. You can remove it by adding the CSS below to Appearance > Customize > Custom CSS.

#sidebar {
display: none !important;
}

if i buy the pro verson how does the analytics work do i have to go to another website or is it all gonna be in wordpress?

Yes, it’ll all be done in WordPress. Depending on the way you’re adding analytics, you may not need to add your tracking code to WPtouch Pro. For example, if you’re using a plugin, it should be tracking your mobile visitors as well. If it doesn’t, you can easily paste the tracking code in WPtouch Pro’s settings to track visitors that see the mobile theme.

Regards,

Emilio Rivera
WPtouch Support

Hi Alex,

Just to clarify: we did not and do not use Wordfence and we are using the latest version (4.3.9)

Is the site running any cache plugin or system? If so, it’ll need to be configured to ignore the WPtouch user agent list. You can find the list and instructions for various cache plugins here – Configuring cache plugins for WPtouch.

Regards,

Emilio Rivera
WPtouch Support

Thank you for checking that. I see that you are customizing the date in the desktop theme. Are you using another plugin to do so? If you are, briefly deactivate the plugin in WordPress, refresh the WPtouch theme and see if that makes a difference.

Then, let us know what plugin you are using to customize the date and we’ll test it locally.

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• This reply was modified 7 years, 11 months ago by Jan Dembowski.