bravowp

Hello, thank you for purchase, I am sorry you are running into problems.

If you are sure that your website can send emails correctly, then please can I ask you to turn the log events into debug mode, try to trigger the email again, and see if you see the email being sent in the log corretly? If you aren’t able to do this, I can do it for you: just need an email with email and password and URL.

Waiting for your next email, thanks.

Hello,

mmm… I thought this was resolved, by reading your last post? Maybe I misunderstood something?

Andrew

Hello,

I really believe that the registration part has little to do with our plugin, but if you find yourself unsatisfied, please email us for refund. Sorry that you did not like our product.

Andrew

• This reply was modified 7 years, 9 months ago by bravowp.

Hello,

sorry for the late but I remember I sent you an email some days ago. Actaully, our plugin does not add any role in WordPress (maybe they were added by some other helpdesk plugin in your case, could you check?)

To allow users access the Dashboard, like you see in our online demo, we used a combination of free WP plugins. One is called “Adminize”, and allows to open the dashboard menu items to one or more role. And any other plugin that can manage users/roles in WordPress (there are many). Unfortunately, our plugin does not handle these things by itself; of course is on the to do list, and I am trying to have it done ASAP.

Write again if you need help setting the things up this way. If you find this a show-stopper, please email me again and we’ll arrange a full refund if you think it is the case.

Thanks,
Andrew

Hello,

the Administration part of the Helpdesk is available to the Administrators of WordPress only. Are the users that you are testing it with (Agents, …) in the Administrators group/role?

Thanks

I will look into it and let you know as soon as possible, thanks.

Hello,

we uploaded a quick release containing a modification that should redirect users after login and registration to the helpdesk main page.

Please let us know if this works as intended.

Thanks!

Yes you are right, sorry we did not update the features comparison page for a while…
The attachents and notifications were moved into the Professional version some releases ago. I will update the website right away.

Thank you and sorry for the confusion.

Hello,

yes this is a nice suggestion, let us see if we can add this thing very quickly.

Thanks!

I see “registration=disabled” so maybe somehow the registration in your website is not active? Actually that part is managed by wordpress and not by the plugin. Can you check some settings in the administration part?

Hello, simply update the plugin from your wp admin dashboard.

Please let me know if it seems to bring some joy?

Hello, while we are dealing with these issue via direct email contact, could you kindly install our patch released today, and see if the issues were related to the bug contained in previous version?

Thanks

Hello and thank you code-ninja, we released a small patch to address the problem.
Thanks again

You should check it with your hosting provider, our plugin save the data in the WordPress database.
On a second thought, it may be a problem related to your table prefix, we are running a test right now to see if its connected, will update this thread as soon as we have finished this test. Thank you for your collaboration!

Hello, by watching our System Log (in settings page) I can see the code seems to be correct. However, the process of adding the record to the database is failing, for unknown reasons. Any chance we can give a look to the connected database as well? If so, please use again https://www.bravowp.com to comunicate sensitive informations to us.

Thank you for your collaboration