briansgnm

Dear Vendidero,

Let us try this again. I think we are not understanding each other. This could be my fault for not communicating well in English.

We started to receive error messages from Google about the product Rich Snippets since 31-10-2021. We collect product and global shop reviews with Trusted Shops and show them on our WooCommerce WordPress site with your plugin. You can find the Trusted Shops product reviews on this page for example: https://www.eazy-fix.nl/product/premium-houtrotvuller/

The settings are:
Edit mode: Advanced Configuration
Display Trustbadge: True
Display shop Review Sticker: True
Google Organic Search: True
Activate rich snippets on: product pages
Collect Product Reviews: True
Reviews: True
Rating stars: True

When I run search.google.com/ the results show errors regarding the following rich snippet: ReviewFragments:
Missing field: ‘ratingValue’
‘ratingCOunt’ or ‘reviewCount’ should be given
type AggregateRating.

And the following code is highlighted from the product storepage.

"aggregateRating": {
        "@type": "AggregateRating",
        "ratingValue": "", 
        "bestRating": "",
        "ratingCount": ""
    }

If I disable the option ‘Activate rich snippets on: product pages’ (I uncheck the box). The error is gone, but no review fragments dissappear. So it certainly has something to do with this setting.

Now onto my questions:

• Does your plugin normmally generate and fill these rich snippets for the products?
• Should the plugin fill these snippets with information from Trusted Shops and is it not working?

Or am I missing something? Trusted Shops can’t give support on 3rd party plugins so we can’t go to them with this problem.

I am kinda lost and my clients really wants to know why the rich snippets are ‘not working’ anymore.

Currently we are running the same settings for over a year now and this is the first time we have encountered this problem.

If necessary, I can provide access to a staging environment, but the environment unfortunately can’t be crawled and tested with the search tool.

I would really like to solve this issue a.s.a.p.

Again thanks for your help so far.

We are open for a call or Google Meet. Might speed things up?

Kind regards,

Brian

Dear Vendidero,

Disabling the ‘Product’ option does not help. We do have review data available. For example: https://www.eazy-fix.nl/product/premium-houtrotvuller/ has 23 starred reviews.

Could it be that the Rich Snippets Code is outdated or not working anymore?

{
    "@context": "https://schema.org",
    "@type": "Organization",
    "name": "{name}",
    "aggregateRating": {
        "@type": "AggregateRating",
        "ratingValue": "{average}",
        "bestRating": "{maximum}",
        "ratingCount": "{count}"
    }
}

Please let me know how to proceed.

Kind regards,

Brian

Thanks for your reply! Going to try this tomorrow and hopefully that solves the problems.

Will let you know a.s.a.p.

Kind regards,

Brian

Page url: https://www.eazy-fix.nl/product/premium-houtrotvuller/

Inside page source:

"@context": "https://schema.org",
    "@type": "Organization",
    "name": "EAZYFIX",
    "aggregateRating": {
        "@type": "AggregateRating",
        "ratingValue": "",
        "bestRating": "",
        "ratingCount": ""
    }

The testing tool is telling me that the review fragments are incorrect. Missing values regarding the AggregateRating.
https://search.google.com/test/rich-results/result?id=-GlM4GEgAiic6GhYbmCZqQ

Dear sir/madam,

Thanks for responding to this ticket.

Screenshot 1:
https://ibb.co/BGJvWBR

Screenshot 2:
https://ibb.co/0VNZCQW

We are using Product Reviews as you can see on screenshot 2. The Product Review code outputs a certain structure. Google reports that the structure is not valid anymore.

Please let me know if you help us out.

Kind regards,

Brian

Great solution @emorgan248! The dev. team should update the plugin with a permanent solution.

When I edit the notification i can see the content. But in the overview I dont see the post titles. Each notification is called “Automatic concept”.

Same here. Tried removing [dgwt_wcas] with the following javascript, but I experienced more issues and dgwt_wcas was still there in the URL.

(function ($) {
    $(document).ready(function () {
		var $flags = $('[name="dgwt_wcas"]');
		
		if($flags.length){
		    $flags.remove();
		}
    });
})(jQuery);

Maybe this solution works for you.

Thanks alot!
Updating Follow Up Emails did the trick.

Follow Up Emails doesn’t show new updates. You have to check this manually..

Kind regards,

Brian