brickley

Hi Darren

I have a well-respected service provider – Bluehost. They specialize in wordpress sites and Cloudflare in front of that. How can I determine if “they” are causing the delay?

I’ll try loading more than one at a time.

Any sense why the excerpt is not loading?

Thanks!

David

Hello Darren,
I super appreciate you answering my support message on a holiday weekend. Very considerate of you.

I’ll take your word for the “default” responsive images behavior. I’ve not ever seen that many references loaded before.

Still, the real issue is that the template is producing results very slowly. I thought it was due to the images so that’s what I pointed out.

As for the_excerpt(), I tried it both ways and nothing. I do have text in the manual Post Excerpt field on all the posts, so there is a string available for the function to grab.

Those are the issues: producing a slow result and no excerpt showing.

When you have time, please take a look – https://cannabisgourmet.buzz/edible-recipes/

Many Thanks!

David

To anyone who is following this romp, it seems that I reached them. I posted the reply above about an hour ago, and I now see within minutes, there was a refund posted to my paypal account for $12.

I would rather have a working plugin than capitulation. But I’ll take the gesture for what it is, and call it good.

The rating I gave in my first post here is now out of my reach to edit. If anyone can offer a way to up the rating a little, I would do so.

This was my reply to your last email:

Your last email to me repeated the request for FTP access which I am not going to do. The site – even though it has not launched – has security features that check content and knows if something has been changed.

Then you indirectly pointed out that there is a 10-day window for refunds.

I’m developing a site that has includes a 25,000 word resource that this plugin helped to paginate. When I added additional material and paginated that, your plugin broke.

The site has not launched and because of your plugin, I now have to scramble to reconfigure the site to work some other way – which puts me behind my schedule.

So now only did your plugin screw up my launch, but now I learn your “policy” will not refund the money I spent on your plugin in the first place.

Policies are simply and excuse for “We don’t want to use our better judgement.”

I’m going to ask you to think about the justice of this situation and refund the money I spent to buy your plugin.

-B

…to which you do not reply. I know you guys are there and choosing to say nothing.

The over-arching issue is that I no longer have confidence in your work. You blame the theme for breaking your plugin. But your plugin was installed in the Genesis Framework with a studio press theme. If a theme that standard can break your plugin, what else is waiting to break it?

I didn’t buy your plugin to be a beta tester.

I am about to launch this site and I DO NOT want to be faced with your plugin breaking for yet some other reason – that might take days for you to fix – or worse, that maybe you cannot fix – and I’m left with having to rebuild and re-paginate a substantial number of pages.

No thank you. Forget the money I’ve walked away from that. But trust me, if you had demonstrated an ounce of understanding and offered to make it right by giving me a refund, I would have posted a much better rating.

But we all make out choices, don’t we…

Your last email to me repeated the request for FTP access which I am not going to do. The site – even though it has not launched – has security features that check content and knows if something has been changed.

Then you indirectly pointed out that there is a 10-day window for refunds.

I’m developing a site that has includes a 25,000 word resource that this plugin helped to paginate. When I added additional material and paginated that, your plugin broke.

The site has not launched and because of your plugin, I now have to scramble to reconfigure the site to work some other way – which puts me behind my schedule.

So now only did your plugin screw up my launch, but now I learn your “policy” will not refund the money I spent on your plugin in the first place.

Policies are simply and excuse for “We don’t want to use our better judgement.”

I’m going to ask you to think about the justice of this situation and refund the money I spent to buy your plugin.

-B

We have corresponded back and forth on this issue by email and your conclusion is that the plugin is not compatible with my theme.

You wanted FTP access to my site to edit some of the plugin files – I cannot do that as it will give access to all my sites.

So I will just simply ask for a refund.

Thanks

Brickley

Thank you for your reply – I have sent a clarification

I sent the credentials – as you requested – 2 days ago and I am hoping you will find the time to look at the site.

Thank you

I just resent the email to you

Thanks

Hello,

I sent an email a couple of days ago with the URL and credentials – and am wondering if you had a chance to visit the site and look at what the issue might be?

Thanks!

Yes Joe – Seriously not snide.

“discussion” = 2 people sharing a conversation. What words we exchanged in the beginning felt more like you talking “at” me. Very similar to the way you continue to lecture even now.

Your explanation above, about the non-functional menu search widget, I already understood. I got that. I brought it up in the first place as a point of reference about the look of it when the plugin is non-functioning and deactivated vs activated and (looking) broken. The contrast…

I did not ask or need your help to build my website (this has really gotten under your skin…) I just asked you to shed some light on why your plugin “seemed” broken here – when so many other people showered it with praise.

This is rapidly becoming pointless.

Allow me to leave it at this – may I?

You have talent Joe. Your skills are obvious and your accomplishments set the best example of how someone can apply their passions. You are here because you want to be and your work is to the benefit of many.

I know you will continue to do good things here and I’ll stop by now and then to see what you’re up to.

Okay?

Take a breath Joe…

I didn’t say you deleted the ticket – I asked where did it go? And why would it be missing… You’re right, I now see I piggy backed it onto someone else’s ticket, so my bad for loosing track of it – fair enough.

Entitled…?

Those whose comments I read on this support forum, heap praise on your work and there seems to be a stellar rating for this plugin. Congrats. But my experience has not been nearly worth 5-stars.

Rather than just slamming your plugin right off with a bad rating and leaving, I started by saying “I too want to say your search plugin is brilliant.” I gave you a chance to step up and offer something by way of help. Your reply essentially left me right where I was when I wrote you – on my own.

I didn’t feel entitled to that.

But, working the problem I’m having with your plugin by hacking at the CSS -which I’ve been writing for ->years<- would be okay if I knew in advance how the pieces are “supposed” to fit and work together. Presuming my incompetence is um, what’s the word I’m looking for… oh, yeah, “unfortunate.”

Understand that your widget as it appears when your plugin is turned off – what remains in the menu bar – is a magnifying glass icon followed by the word “Search.” That’s actually what I have been hoping for all along – that looks great.

But when your plugin is turned back on (on my genesis framework site) that all goes away and is replaced by a span, a submit box, and a button – that are WAY outsized and displaced. Thus, it all appears broken.

Knowing that I’m indeed on my own to make your plugin work, because it’s (as you said) “free” and I am “not entitled,” I took yet another stab at it…

I tried using the search function by typing something in the box – and yes, the function works. So back to CSS…

Digging, digging, digging… Lo and behold… both the search input field and the label boxes have a CSS attribute – width:100% – that breaks the layout. Those values are coming from the local theme CSS. I’ve looked and your plugin arrived with very little CSS of it’s own – so your plugin is essentially a leaf in the wind, carried off by whatever css the theme decides it should get.

Might you get fewer support questions if you set some hard CSS values?

So what follows is for the benefit of anyone else who might install this plugin and have a similar issue of the Bop-Nav-Search button and input box are stacked and dropped completely out of the menu bar – and feel like they are, as I was, left with that “Ikea” feeling – on their own to fix it themselves.

I’m offering this CSS “for free” because if – like me – you were led to installing this item by seeing so may glowing reviews and 5-star ratings you are “entitled” to at least fair shot at it working.

These 3 CSS blocks are meant as suggestions only – Review and decide for yourself, but this css should help you to get started putting these elements back where they belong.

The most important lines are these 2:

width: xxxpx; (where xxx = some integer value – like 100)

and in the “screen-reader-text” only:

display: inline-block;

in your custom CSS, add these lines:

/*——————–Bop Search widget———————–*/

.bop-nav-search label input[type=”search”] {
background-color: #CCCCCC;
font-size: 11px;
color: #FFFFFF;
letter-spacing: .2em;
width: 130px;
border: none;
padding: 6px 0 7px 10px;
height: 26px;
}

.bop-nav-search label .screen-reader-text {
display: inline-block;
background-color: #BBBBBB;
border: none;
color: #FFFFFF;
cursor: pointer;
font-family: Lato, sans-serif;
font-size: 11px;
font-weight: 400;
letter-spacing: .2em;
padding: 0;
height: 26px;
line-height: 25px;
text-align: center;
text-transform: uppercase;
width: 70px;
}

.bop-nav-search input[type=”submit”] {
background-color: #AAAAAA;
border: none;
color: #FFFFFF;
cursor: pointer;
font-family: Lato, sans-serif;
font-size: 11px;
font-weight: 400;
letter-spacing: .2em;
padding: 5px 0px;
text-align: center;
text-transform: uppercase;
height: 26px;
width: 66px;
}

/*—————————————–*/

I’ve left the background colors bright so you can see where they sit and what size they are.

The work is not done yet as – now that I have things put in place – I still need to make it all look like belongs where it’s at.

So, Bob, In the end, with your plugin installed, I have “something” that begins to sort of “resemble” what I had hoped for. And yes, I know it’s free. Your plugin stands out as the only one that seems to be able to live in the menu bar – where others have said that’s not possible – and I’m sure I’ll make work – eventually. But once I’m done I won’t forget how I got there.

And no, I won’t appreciate it.

I want to say your search plugin is brilliant, I truly do. But one look at the attached image of my broken menu and the huge search widget, and you will see why I cannot – yet – join the chorus of praises.

I am attempting you use your plugin in a WP genesis framework site

Menu Pic

(DavidBrickley.com is not the site)

The menu items have completely dropped down out of the black bar.

The odd thing is that when I deactivate the plugin, the search icon and word “Search” appear correctly in the menu.

Any thoughts?

David

I have asked for a refund 2 days ago and have heard nothing. Please don’t ignore my request, or I will file a complaint with PayPal, and you will have to deal with them. If you still don’t offer me a refund, they will suspend your account for abusing their terms of service.

Please just do the simple thing and refund the $29.

Brickley

Hi ujwala_27

No refund? I encourage everyone who has asked for a refund (and got no response) to take their complaint to the payment facilitator. In my case, I did that just now for a similar social posting plugin that I paid for through PayPal.

Because I’ve had to complain to PayPal before – and got immediate action, I have confidence that they will make the developer pay a refund – or PayPal suspend their account.

Best of Luck!