bricklibrary

Hello,

Yes our new subscribers are still seeing this error when they try to subscribe. Some have reported getting an error but then receive an email to finish registering. While others never receive an email.

Since I am not a web developer, we’ve decided to have a professional build us a new website so we won’t have this issue anymore. Until the new site is ready we are having new subscribers email us and we are manually creating memberships for them.

Thank you so much for your quick response!

I am still very new at building a website, so please bear with me. With the exception of Jetpack- as far as I can tell I don’t have any other optimization or security plug ins. A quick google search also mentions Jetpack Boost- which I made sure I didn’t have installed.

I cannot disable Jetpack as it is “automatically managed for you” But I tried to go through and disable any caching features. I didn’t find any, but I disabled a few things I thought weren’t necessary for my site.

I also found on the Hosting Configuration Dashboard a spot to clear caches, so I’m assuming there’s caching somewhere. But the Global Edge Cache is not enabled. I also deactivated All in One SEO in case that was causing problems.

Unfortunately, that’s all I can do at this time until we get a new subscriber. In the meantime if you have any other tips or tricks for figuring out if any of my plugins use caching, that would be great!

I’ll update if new subscribers continue to receive the error message.

• This reply was modified 5 months, 2 weeks ago by bricklibrary.

Hello Again,

Now that I’ve enabled the debug log, I am able to see the issue. However, I would love some help figuring out what is happening.

We noticed a new subscriber got charged twice, so we refunded and deleted one payment. We got an email notifying us of a new subscriber, but she claims she was unable to log in. She ended up trying another 2 times to pay for a subscription.

Thank you in advanced for your help! Here is the related lines of the log.

[2024/05/08 14:45:36] - SUCCESS: Stripe SCA checkout session create request received. Processing request... 
[2024/05/08 14:45:37] - SUCCESS: Stripe SCA checkout session created successfully. 
[2024/05/08 16:47:20] - SUCCESS: Stripe SCA checkout session create request received. Processing request... 
[2024/05/08 16:47:20] - SUCCESS: Stripe SCA checkout session created successfully. 
[2024/05/09 00:04:04] - SUCCESS: Stripe SCA checkout session create request received. Processing request... 
[2024/05/09 00:04:04] - SUCCESS: Stripe SCA checkout session created successfully. 
[2024/05/09 08:17:52] - SUCCESS: Stripe subscription webhook received: customer.subscription.deleted. Checking if we need to handle this webhook. 
[2024/05/09 08:17:52] - SUCCESS: Refund/Cancellation Check - Let's see if a member's profile needs to be updated or deactivated. 
[2024/05/09 08:17:52] - SUCCESS: Subscriber ID is present. Retrieving member account from the database. Subscr_id: sub_1P3fTiAH8NBJhN787y5U7mCM [2024/05/09 08:17:52] - SUCCESS: No associated active member record found for this notification. The profile may have been updated/attached to another subscription or transaction. 
[2024/05/09 08:17:52] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.deleted 
[2024/05/09 17:18:14] - SUCCESS: Stripe SCA checkout session create request received. Processing request... 
[2024/05/09 17:18:14] - SUCCESS: Stripe SCA checkout session created successfully. 
[2024/05/09 17:20:03] - SUCCESS: Stripe subscription webhook received: customer.subscription.created. Checking if we need to handle this webhook. 
[2024/05/09 17:20:03] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.created 
[2024/05/09 17:20:03] - SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook. 
[2024/05/09 17:20:03] - SUCCESS: Stripe customer.subscription.updated webhook status: active [2024/05/09 17:20:03] - SUCCESS: Updating the access start date if applicable for this subscription payment. Subscriber ID: sub_1PEgFlAH8NBJhN78QjfJLy2d, Email: , Account status: active 
[2024/05/09 17:20:03] - SUCCESS: Did not find an existing record in the members table for subscriber ID: sub_1PEgFlAH8NBJhN78QjfJLy2d 
[2024/05/09 17:20:03] - SUCCESS: This could be a new subscription payment for a new subscription agreement. [2024/05/09 17:20:03] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.updated 
[2024/05/09 17:20:03] - SUCCESS: Stripe SCA Subscription IPN (HTTP POST) received. Processing request... 
[2024/05/09 17:20:03] - FAILURE: Fatal error! Payment with ref_id swpm_664fcac159bfd937fbd902f1d9d5f039|1392 can't be found 
[2024/05/09 17:20:04] - SUCCESS: Stripe subscription webhook received: invoice.paid. Checking if we need to handle this webhook. 
[2024/05/09 17:20:04] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.paid 
[2024/05/09 17:20:04] - SUCCESS: Stripe subscription webhook received: invoice.payment_succeeded. Checking if we need to handle this webhook. 
[2024/05/09 17:20:04] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.payment_succeeded 
[2024/05/09 17:22:12] - SUCCESS: Stripe SCA checkout session create request received. Processing request... 
[2024/05/09 17:22:12] - SUCCESS: Stripe SCA checkout session created successfully. 
[2024/05/09 17:22:39] - SUCCESS: Stripe subscription webhook received: customer.subscription.created. Checking if we need to handle this webhook. 
[2024/05/09 17:22:39] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.created 
[2024/05/09 17:22:39] - SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook. 
[2024/05/09 17:22:39] - SUCCESS: Stripe customer.subscription.updated webhook status: active 
[2024/05/09 17:22:39] - SUCCESS: Updating the access start date if applicable for this subscription payment. Subscriber ID: sub_1PEgIHAH8NBJhN78wckp5SuZ, Email: , Account status: active 
[2024/05/09 17:22:39] - SUCCESS: Did not find an existing record in the members table for subscriber ID: sub_1PEgIHAH8NBJhN78wckp5SuZ 
[2024/05/09 17:22:39] - SUCCESS: This could be a new subscription payment for a new subscription agreement. 
[2024/05/09 17:22:39] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.updated 
[2024/05/09 17:22:39] - SUCCESS: Stripe SCA Subscription IPN (HTTP POST) received. Processing request... 
[2024/05/09 17:22:40] - SUCCESS: Stripe SCA Subscription charge successful. 
[2024/05/09 17:22:40] - SUCCESS: Stripe subscription webhook received: invoice.paid. Checking if we need to handle this webhook. 
[2024/05/09 17:22:40] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.paid 
[2024/05/09 17:22:40] - SUCCESS: Stripe subscription webhook received: invoice.payment_succeeded. Checking if we need to handle this webhook. 
[2024/05/09 17:22:40] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.payment_succeeded 
[2024/05/09 17:22:40] - SUCCESS: swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=2&user_ip=174.63.193.132, Unique reference: cus_Q4pvpQgjucjyl9 
[2024/05/09 17:22:40] - SUCCESS: Could not find any record using the given email address ([email protected]). Attempting to query database using the unique reference: cus_Q4pvpQgjucjyl9 
[2024/05/09 17:22:40] - SUCCESS: Did not find a match for an existing member profile for the given reference. This must be a new payment from a new member. 
[2024/05/09 17:22:40] - SUCCESS: Creating new member account. Membership level ID: 2, Subscriber ID value: sub_1PEgFlAH8NBJhN78QjfJLy2d [2024/05/09 17:22:40] - SUCCESS: Member signup URL: https://brick-library.com/membership-join/membership-registration/?member_id=46&code=95313f20a30a144a5b18156963c19ce1 
[2024/05/09 17:22:40] - SUCCESS: Member signup (prompt to complete registration) email successfully sent to: [email protected] 
[2024/05/09 17:22:40] - SUCCESS: Transaction data saved. 
[2024/05/09 17:22:40] - SUCCESS: Redirecting customer to: https://brick-library.com 
[2024/05/09 17:22:40] - SUCCESS: End of Stripe SCA Subscription IPN processing.
[2024/05/09 17:23:43] - SUCCESS: Stripe subscription webhook received: invoice.paid. Checking if we need to handle this webhook.
[2024/05/09 17:23:43] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.paid
[2024/05/09 17:23:43] - SUCCESS: Stripe subscription webhook received: invoice.payment_succeeded. Checking if we need to handle this webhook.
[2024/05/09 17:23:43] - SUCCESS: Stripe invoice.payment_succeeded webhook for subscription_cycle. This is a successful subscription charge. Capturing payment data.
[2024/05/09 17:23:43] - SUCCESS: Transaction data saved for Stripe subscription notification.
[2024/05/09 17:23:43] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.payment_succeeded
[2024/05/09 17:24:40] - SUCCESS: Member registration complete email sent to: [email protected]. From email address value used: Brick Library <[email protected]>
[2024/05/09 17:24:40] - SUCCESS: Admin notification email sent to: [email protected]
[2024/05/09 17:24:40] - SUCCESS: Admin notification email sent to: [email protected]
[2024/05/09 17:31:50] - SUCCESS: Stripe subscription webhook received: customer.subscription.deleted. Checking if we need to handle this webhook.
[2024/05/09 17:31:50] - SUCCESS: Refund/Cancellation Check - Let's see if a member's profile needs to be updated or deactivated.
[2024/05/09 17:31:50] - SUCCESS: Subscriber ID is present. Retrieving member account from the database. Subscr_id: sub_1PEgFlAH8NBJhN78QjfJLy2d
[2024/05/09 17:31:50] - SUCCESS: Membership level ID of the member is: 2
[2024/05/09 17:31:50] - SUCCESS: Subscription duration type: 0
[2024/05/09 17:31:50] - SUCCESS: This is a level with "no expiry" or "until cancelled" duration
[2024/05/09 17:31:50] - SUCCESS: Updating the account status value of member (ID: 46) to: inactive
[2024/05/09 17:31:50] - SUCCESS: Subscription cancellation or end of term received! Member account deactivated. Member ID: 46
[2024/05/09 17:31:50] - SUCCESS: Updating the the swpm_transaction CPT record (Post ID: 1904) to mark the subscription as "cancelled".
[2024/05/09 17:31:50] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.deleted
[2024/05/09 17:31:54] - SUCCESS: Stripe subscription webhook received: charge.refunded. Checking if we need to handle this webhook.
[2024/05/09 17:31:54] - SUCCESS: Refund/Cancellation Check - Let's see if a member's profile needs to be updated or deactivated.
[2024/05/09 17:31:54] - SUCCESS: Subscriber ID is present. Retrieving member account from the database. Subscr_id: ch_3PEgFlAH8NBJhN780Y1sqHJK
[2024/05/09 17:31:54] - SUCCESS: No associated active member record found for this notification. The profile may have been updated/attached to another subscription or transaction.
[2024/05/09 17:31:54] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: charge.refunded
[2024/05/09 18:38:42] - SUCCESS: Stripe SCA checkout session create request received. Processing request...
[2024/05/09 18:38:43] - SUCCESS: Stripe SCA checkout session created successfully.
[2024/05/09 18:39:38] - SUCCESS: Stripe subscription webhook received: customer.subscription.created. Checking if we need to handle this webhook.
[2024/05/09 18:39:38] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.created
[2024/05/09 18:39:38] - SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook.
[2024/05/09 18:39:38] - SUCCESS: Stripe customer.subscription.updated webhook status: active
[2024/05/09 18:39:38] - SUCCESS: Updating the access start date if applicable for this subscription payment. Subscriber ID: sub_1PEhUoAH8NBJhN782zmyeDYw, Email: , Account status: active
[2024/05/09 18:39:38] - SUCCESS: Did not find an existing record in the members table for subscriber ID: sub_1PEhUoAH8NBJhN782zmyeDYw
[2024/05/09 18:39:38] - SUCCESS: This could be a new subscription payment for a new subscription agreement.
[2024/05/09 18:39:38] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.updated
[2024/05/09 18:39:39] - SUCCESS: Stripe SCA Subscription IPN (HTTP POST) received. Processing request...
[2024/05/09 18:39:39] - FAILURE: Fatal error! Payment with ref_id swpm_39c25b10c11482b59580655f9336c87c|1392 can't be found
[2024/05/09 18:39:39] - SUCCESS: Stripe subscription webhook received: invoice.paid. Checking if we need to handle this webhook.
[2024/05/09 18:39:39] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.paid
[2024/05/09 18:39:39] - SUCCESS: Stripe subscription webhook received: invoice.payment_succeeded. Checking if we need to handle this webhook.
[2024/05/09 18:39:39] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.payment_succeeded
[2024/05/09 18:40:49] - SUCCESS: Stripe SCA checkout session create request received. Processing request...
[2024/05/09 18:40:50] - SUCCESS: Stripe SCA checkout session created successfully.
[2024/05/10 02:00:02] - SUCCESS: Stripe SCA checkout session create request received. Processing request...
[2024/05/10 02:00:03] - SUCCESS: Stripe SCA checkout session created successfully.
[2024/05/10 02:01:32] - SUCCESS: Stripe subscription webhook received: customer.subscription.created. Checking if we need to handle this webhook.
[2024/05/10 02:01:32] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.created
[2024/05/10 02:01:32] - SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook.
[2024/05/10 02:01:32] - SUCCESS: Stripe customer.subscription.updated webhook status: active
[2024/05/10 02:01:32] - SUCCESS: Updating the access start date if applicable for this subscription payment. Subscriber ID: sub_1PEoORAH8NBJhN78pSAZBTiO, Email: , Account status: active
[2024/05/10 02:01:32] - SUCCESS: Did not find an existing record in the members table for subscriber ID: sub_1PEoORAH8NBJhN78pSAZBTiO
[2024/05/10 02:01:32] - SUCCESS: This could be a new subscription payment for a new subscription agreement.
[2024/05/10 02:01:32] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.updated
[2024/05/10 02:01:33] - SUCCESS: Stripe SCA Subscription IPN (HTTP POST) received. Processing request...
[2024/05/10 02:01:33] - FAILURE: Fatal error! Payment with ref_id swpm_5c9da5e4489e34f5365b059515d96cec|1392 can't be found
[2024/05/10 02:01:33] - SUCCESS: Stripe subscription webhook received: invoice.paid. Checking if we need to handle this webhook.
[2024/05/10 02:01:33] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.paid
[2024/05/10 02:01:33] - SUCCESS: Stripe subscription webhook received: invoice.payment_succeeded. Checking if we need to handle this webhook.
[2024/05/10 02:01:33] - SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.payment_succeeded

Thank you so much! I have enabled the Debug Log and will use it to pinpoint the issue. This is definitely a step in the right direction. I may reach out once I see what’s happening in the log.

Much appreciated!