bridgetwes

That was it! I was wondering how I was the only person with this issue, and I could find no other threads about it in the support forum. I use MalwareBytes Browser Guard in my primary browser. I used a browser I keep clean of extensions and it worked. Thank you for quickly debugging my issue!

You are welcome! @jessicajjohnston your custom styling looks great! ??

@jlarsen71 Thank you for posting a link to Petfinder’s API status page. I didn’t know that existed.

@deannemott – I made some changes to help pets display better by default in the latest version, 1.1.5. I switched the pet name to an H2 tag so it will pick up whatever styling you have for H2s (Headings level 2). Update and let me know if your adoptable pets look better.

With some outside help with curl, thanks Jeffrey!, I was able to work around Petfinder’s issue and get pets displaying again. Hopefully, this patch will hold. Update to 1.1.3 to see your pets again and fix the timeout errors.

Brent from Petfinder support said “This is an issue with our API that is being repaired and is not intentional. I’m hopeful that it can be fixed in the coming days.” ????

I got a response from Petfinder Support:

“The API is currently unavailable for new key requests.? I don’t have an estimated time as to when it will return, but you’re welcome to view that page again in the near future.

For existing Petfinder shelters and members, please consider instead using our preconfigured pet list scroller:
https://www.petfinder.com/tools-widgets/custom-pet-list/getting-started/

It does not require an API key, although it does require that your group enable API in your account at https://pro.petfinder.com/ under “organization settings”, “account”, “Share public pet data with Petfinder API”.”

That’s not very helpful. My plugin may not have a viable future given Petfinder’s response. ??

I’m getting a timeout too. I’d suggest disabling the petfinder plugin for now. Petfinder’s support said I should hear back in two working days, which is today. Hopefully, Petfinder’s support will reply with a resolution soon.

Hi – I am getting the same error. I tried a few things, but was not able to get an access token through Petfinder’s API. I contacted Petfinder’s support to see if anything changed with their API. If anyone with curl expertise reads this and can help – I am able to successfully get back an access token when executing Petfinder’s curl command through a terminal, but not through PHP’s curl_init() or WP’s wp_safe_remote_post() passing the same post data. WP’s wp_safe_remote_post() used to work.

I can confirm that Editor Users cannot export Attendees for a single event. Administrators can. Editors used to be able to do this. I don’t want to give my clients Administrator access, but I do want them to be able to download their Event Attendees. Can this be looked into?

I had a mistake in my CSS, try this instead (dot before img in first line is removed. I would also remove the second part because your theme is already limiting the size of the big image.):

.petfinder-thumbnails img{
width: 100px;
height: 100px;
object-fit: cover;
margin-right: 10px;
margin-bottom: 10px;
}

@deannemott, @unsungwilliam For some reason Petfinder’s API isn’t returning sized images for your Shelters. You can fix the image displays by adding some CSS to your sites like this:

.petfinder-thumbnails .img{
width: 100px;
height: 100px;
object-fit: cover;
margin-right: 10px;
margin-bottom: 10px;
}

.pets .images .petfinder-big-img{
max-width: 300px;
}

I hope this helps!

That is odd – I see Petfinder is returning larger images than the plugin is requesting. Can you give me your shelter ID so I can investigate what is returned with the API call? My shelter site does not have this issue so I can’t debug it with my Petfinder account.

I use the plugin on a rescue site myself so I will continue to keep it working.

Hi – You can contact Petfinder and ask them to increase your API limit. If your site is not being cached (either by a plugin or your hosting company), adding a caching plugin will lower the amount of API calls your site makes to Petfinder.

6.0.6.1 did not fix the issue of the home.php template not working on the posts page, but I see Events Calendar released 6.0.6.2 today, and that version does fix this issue.