brijesh-soft

Hi,

I am from the Softaculous team.

The error “No data received” comes when the DNS is not propagated properly. Please try to ping your domain and check if it points to the correct IP or try a domain lookup. If the DNS is not correct please update your Nameservers properly or contact your host to get the correct nameservers.
Once this is fixed the installation should work fine.

Hi,

I am from the Softaculous team.

It could be the .htaccess in your root domain i.e. (infochalice.com) causing the issue.

If you still face the issue please open a support ticket with us and we will look into it.

Hi,

I am from the Softaculous team. Softaculous does not create the above mentioned .htaccess file. Can you please try to rename it to htaccess.bak and then check if you still face the issue.

If you still face any issue please open a support ticket with us we will check it.

Hi,

I am from the Softaculous team. You do not need to update the wp-config.php Softaculous will do that for you.

Can you please confirm if your domain is pointing to the correct IP. Please verify if the name servers are set correct.

If you still face the issue you can open a support ticket with us and we will check the issue for you.

Hi,

I am from the Softaculous team.

The auto update email you got was from WordPress and your site was updated by WordPress itself. Since WordPress 3.7 they have added this functionality to auto upgrade minor versions automatically and this is enabled by default for all WordPress installations.
As mentioned in the above post the following guide should disable auto upgrade :
https://codex.www.ads-software.com/Editing_wp-config.php#Disable_WordPress_Core_Updates

You can then upgrade your site by one click from Softaculous panel.

Hi,

I am from the Softaculous team.

What is your domain name ?

Hi,

I am from the Softaculous team.
Is your domain pointing to the correct server ?

If you can open a support ticket with us we can resolve the issue for you.

Hi,

I am from the Softaculous team.
If you can open a support ticket with us we can check this for you.

Hi,

I am from the Softaculous team.

You can choose the sub-domain from “Choose Domain” dropdown on the WordPress install form in Softaculous. Softaculous will copy the files to the path where your sub-domain is pointing.

Softaculous will ask you if the files already exists and will not overwrite the files unless you confirm it.

Hi,

I am from Softaculous team.

WordPress is installed on your domain in the sub directory “test” :
https://kelstone.be/test/wp-login.php

But the reason why you are unable to view the site is due to restriction in .htaccess folder which is redirecting you to the main domain.

Please modify the .htaccess in the root directory to allow access to the directory test.

Hi,

I am from the Softaculous team and I was referring to your Ticket #271206

As per the ticket it seems that your issue has been resolved.

Hi,

We have replied to your support ticket. If you can provide the FTP details via support ticket we can check the issue for you.

Hi,

I am from the Softaculous team. This could be due to some Apache server settings.

If you can open a support ticket with us we can check this.

Hi,

I am from the Softaculous team.

Softaculous installs Multisite for Sub-directories hence it does not work on sub-domains.

Hi,

I am from the Softaculous team.
It seems that the issue could be due to the .htaccess file which was present on your server. When you deleted all the contents (including .htaccess) and then installed WordPress again which fixed the issue.