Matt

Update: I’ve now received an email from Infusionsoft.

“Regarding the issue you were experiencing with the PATCH /contacts endpoint, that should now be resolved. The last group of applications received the deployment which includes the fix to this issue earlier today, so you should no longer be seeing 500 responses going forward.”

I can confirm that since this was received, leads have been coming through with fields mapped and tags correctly applied, so fingers crossed this is now resolved.

In the first response I received after reporting this issue, you said: “i think , we did some changes in shared App1”.

So it seems there was something you did. Could you change it back, perhaps? It was working fine until then!

Israel, I’m in exactly the same boat as you. In Australia, only affects existing contacts (although I’m still getting error notification emails even when it appears to work correctly) and I’ve escalated it to Infusionsoft support also.

Israel, the advice Support gave me was to:

1. Go into settings (Forms > Settings > Infusionsoft)
2. Click on ‘Revoke Access’
3. From the ‘Shared App’ drop down, choose ‘Share App – site 5’
4. Save and test.

Let me know if this works for you – for me, it did not. I still have the problem. One thing I noted was that when the plugin requests access to Infusionsoft on ‘Share App – site 5’, it mentions Contact Form 7 rather than Gravity Forms…

I’ve replied to Support and I’ll reply here as soon as I find a fix. I’d be grateful if you could share any fixes too. Like you, this is critical to our business so it’s an urgent problem.

The site isn’t live yet, so that’s not possible, but I do have a screenshot: https://imgur.com/65mvON6

I think it’s just a case of adding some CSS code, but I’d need to know what that is.

Is any support available for this?

This shot is an example of what’s happening. You’re looking at three columns, all flip boxes, in tablet view. They’ve all been squashed to the left hand side.

Below that, you can see the top of the next section, which is also pushed to the left.

The alignment and column width settings are not responsive – when changed, they make no difference. These same sections appear aligned to the center and full width in both desktop and mobile mode.

Screenshot: https://imgur.com/a/PLZ2b

• This reply was modified 7 years, 1 month ago by Matt.

Do you use a CDN (Content Delivery Network)? Examples would be MaxCDN or Cloudflare.

If you don’t, my solution isn’t going to help you.

Thanks. I’ve actually figured out what the problem was and thought I’d update here for anyone else affected by this. Bottom line, it’s nothing to do with the plugin.

I needed to select ‘add a CORS header’ in my pull zone settings in my CDN service. Lack of a CORS header can affect icons and checking the setting to include it not only fixed this issue but one or two other icon-related issues I was experiencing as well.

Hope that helps somebody!

• This reply was modified 7 years, 1 month ago by Matt.
• This reply was modified 7 years, 1 month ago by Matt.

Hi John,

Thanks for the reply. Yes I am also using Custom Twitter Feeds as a plugin. Would a solution be to deactivate that, use Child Themify to create a child theme, deactivate Child Themify then re-activate Custom Twitter Feeds?

Thanks for the feedback. Unfortunately that code didn’t help. How can I send you the page privately?

Thanks, Tom. That’s solved both issues. I’ll leave a review shortly ??