Brontobytes

Someone else replied as we received an email notification stating so, and yet it is not showing up here. This is his reply and this helps a lot. It should remain here as it’s a temporarily resolution until you fix this:

“dmorgan20 wrote:

This iis a bug, and always has been in the plugin since we have used it – about 3 years roughly.

If your edit your post, click ‘share to social immediately’ and resave you will notice it works

So it work when resaving, but not when first creating the post. It’s very annoying and I can’t see how it’s a Facebook issue”

Thank you for the information. To confirm, you’re also experiencing this, like us, but you’re saying that the issue is on Facebook’s side, not your plugin’s. We may have to test another plugin to see if that happens there too. But, thank you for the information.

This is happening across all of our businesses though, where we use your plugin to submit to Facebook. Nothing new was done on our end. Perhaps a plugin update caused an incompatibility with your plugin? I cannot tell.

You first said that you confirm the bug. Did you actually confirm it as happening in a certain situation? This is confusing.

Edit: Using your link, I verified a blog post of ours where we have a featured image which didn’t show up on Facebook and I can see:

og:image https://www.brontobytes.com/blog/wp-content/uploads/2024/07/glasses-making-blurry-coding-clear.jpg

But it doesn’t show up on Facebook.

• This reply was modified 3 months, 3 weeks ago by Brontobytes.

We’re experiencing the same issue.

Thank you for your informative review :).

Thanks for the positive review :)!

We communicated with Malwarebytes and they confirmed the issue and whitelisted all of our server so that error should no longer appear when visiting our website. Thanks for your report, very grateful for it!

Interesting and thanks for the report! We’ll have a look at that!

Hi, you’re welcome and thanks for your message.

Unfortunately, we don’t have plans for this free plugin any further than this for now, apart from bug fixes and version bumps. Sorry about that.

About the error you receive, we haven’t heard about that happening on our website from anyone. Which anti-malware software are you using? Everything seems fine with our SSL certificate.

Hi @stefhz – thanks for your feedback. We’ll keep it in mind to see if anything can be done. However, please note we don’t know what Ghostery is so we’d have to investigate. It will not be for now, however, due to the workload that we have. Thanks again!

You’re welcome, and yes that’s one of the best ways to quickly resolve a WordPress plugin crash. ??

Always make sure that you have access to FTP.

Hi @caveryaic – Unfortunately, the recent version hasn’t been tested with PHP 5.2 and since it’s a free plugin, we won’t be testing it with older versions of PHP below PHP 7.2 as it requires us to install that environment in order to test it.

I apologise that we’re unable to answer your questions as we haven’t done those tests, so we strongly suggest you take a few seconds and install it to test everything, which is the preferred method for any plugin.

If it crashes your WordPress environment, you can access FTP and navigate to wp-content/plugins/ and rename our plugin’s folder by appending “.bak” to it, or delete the folder. Then, load your Plugins page and it will work fine. You can then remove the .bak in FTP and delete the plugin from WordPress, if you haven’t done so already.

I hope this helps.

Thank you for your review :). We have noted down your feedback and will consider those in the future.

We have fixed this issue and it will be available in the next update.

Thank you for reporting it :).

Hi @luislu,

What we can assume is that you disabled your browser cookies or for an unknown reason, the cookies are not storing any value. Two persons from our team visited your website, and after clicking the agree to cookies button, and refreshing and visiting other pages on your website, it does not reappear. Meaning, it is working as intended.

You’ll have to check your browser settings or computer as it doesn’t seem to be an issue with our plugin. If you do discover a bug or can confirm that this is truly happening because of our plugin, we will fix it.

Have a great day!