Bruna a11n

Hi @metosupport,

I ran all 314 of my emails through Kickbox a second time.

Thank you for following our recommendations!

We’ve restored our sending service to your account. If you still can’t send emails, please ensure to click the “Resume sending” button on the MailPoet > Emails page.

Please let me know if you have any further questions.

Have a nice day!

Hi @jawzz47,

I found 3 emails from you, but they were sent 2 days ago, yesterday, and today, respectively. I see the team has followed up with each one of them, so I’ll mark this thread as “Resolved” and we will keep the different conversations via email, okay?

Hi @jenjen65,

Just to be clear about the situation, removing email addresses already marked by our plugin as “Bounced” is not enough to get the sending restored. I can share more context on the why with you.

First, email addresses marked as “Bounced” in the plugin are already added to our system suppression list, which means we won’t send them any other emails from MailPoet. In this case, removing them would not make any difference.

Second, when the threshold for hard bounces is reached, sending is paused for the account, which means that all the other emails still scheduled to be sent will be discarded. Most of the time, it means the system didn’t review all emails in the list because of that. If you reached the threshold after sending only a portion of emails with us, it’s likely that there are more invalid email addresses in your list that haven’t been reviewed by our system and marked as “Bounced”. That’s why we ask you to follow these steps to clean your entire list using a list cleaning service and then contact us once you’ve done it.

And because of that, it’s not possible to have a feature that detects when bounced emails have been deleted from the plugin to automatically reactivate the service for you.

I’m sorry that it took you so long for you to get a reply from our support team. We’ve been going through some internal changes this month, so we need our users to be patience with us while we adjust.

To clarify, even when the MailPoet Sending Service is paused, it’s possible to keep using the plugin by switching to another sending method, so you can continue getting subscribers through the form and sending emails.

@fatima85:

First template is named “Lifestyle Blog” and can be found under the “Newsletters” category in the Template page.

Second and third templates are respectively named “Flowers (with coupon)” and “Book store (with coupon)” under the WooCommerce Emails category.

Could you please let us know if you’re referring to a template in particular?

Also, as I mentioned, please check if the templates are not under a different category (e.g. WooCommerce Emails).

Hi @jonas_op,

I would like to target everybody else that has not paid yet. What is the best practice to do this since the ones signed in to the course might be on other lists.

So first, you’d need to make sure the paid customers are all added to a separate list.

Then, you can exclude everyone from the imported list using a segment to filter out these subscribers added to that specific list, and send your newsletters to the segment only when you want to target non-paying customers.

Would it help to achieve what you want to?

Hi @fatima85,

Please refer to the article I shared above. You need to go to MailPoet > Emails and click on the “+ New Email” button to create an email, then you’ll have access to the Templates page to create a MailPoet newsletter.

You can choose from a category, and you’ll see we have different templates depending on the type of email you want to create, but they can be selected for any email.

Hi @davissamuelola,

I can confirm your subscription has been approved already, and is showing as “Active” so should be all set for sending.

If you’re still seeing the message about the pending subscription, please go to the?MailPoet’s Settings > Key Activation tab?and click on the “Verify” button again to update the status of the subscription.

Hi @moghillpat,

I replied to your email on Tuesday 10th, and I apology for our delayed response. MailPoet support is going through some internal changes and we’re still adjusting while trying to keep the volume of emails we have.

I’ll follow up with you via email to continue our conversation.

Hi @fatima85,

These are all templates available when you’re using the MailPoet plugin and sending your newsletters with this plugin. You can read more about it here: https://kb.mailpoet.com/article/142-mailpoet-email-templates

Just to clarify, you need to have the MailPoet plugin installed on your WordPress website, and these templates are not available to set as the default templates for WordPress transactional emails.

Hi @prettiggeleerd,

I can see you have two accounts, and both have active plans associated with the website you provided. One is a paid plan and should be working fine.

The other one is a Starter plan, and the current status of the account is paused due to deliverability issues. Could you please contact us via email using your paid account so we can follow-up with you?

Thank you!

Hi @jenjen65,

We do our best to support all of our users, but a faster support is part of the Premium features, so we prioritize paying users.

We will follow up with you about your account via email, okay?

Hi @pedrooc360,

I’m sorry to hear you’re having issues when trying to authorize your email address. Have you tried to manually add it to your account instead?

For reference: https://kb.mailpoet.com/article/266-authorizing-from-email-addresses#how-to-authorize-an-email-address

If it doesn’t work, please let us know what’s the domain associated with your MailPoet plan so we can take a look at your account.

Hi @collaborato,

There’s a small misunderstanding here. Attachments are not supported if you have selected the same sending method set in the MailPoet’s Settings, regardless of that being the MailPoet Sending Service or a 3rd-party.

If you’re sending transactional emails with the sending method set in the plugin, the attachments won’t be sent. You’ll need to switch to the WordPress default sending method in MailPoet Settings > Advanced >?Send all site’s emails with…

For reference: https://kb.mailpoet.com/article/292-choose-how-to-send-your-wordpress-websites-emails#attachments

I hope this clarifies and solves the issue for you.

Hi @alfadesigns,

Sending has been restored for your account. Please click the “Restoring sending” button in the MailPoet > Emails page and let us know if you can continue sending your emails with us.