Brian Watson

@cosmicjamie,

I think those numbers aren’t so far off that they can’t be reconciled. The Orders section may include refunds and cancelled orders. So if there’s 122 orders + 6 refunds, it would show 128 total in the Order section.

Just to confirm I’m looking at the right report, I’m assuming this is the new WC Admin repoort in Analytics -> Orders, and not the Sales by Date from the WooCommerce Reports section, correct?

Again, we really appreciate all of the info and feedback so we can make sure to get to the bottom of this.

Interesting. So it looks like our calculation of what a day means may not be the same as the WooCommerce report.

Based on the status report, the day is set to start at UTC + 1, and since then there have only been 8 orders.

Limit: 100
Submitted orders: 8
Remaining orders: 92
Interval: daily
Interval start: 2020-04-17T00:00:00+01:00
Interval resets: 2020-04-18T00:00:00+01:00

Based on your orders, does that appear correct or are we missing orders since midnight?

Appreciate the info!

We’ll see if we can replicate it locally and have a fix out as soon as possible. If you could also drop another round of the report details when the order count goes over the limit, that may also help pin down whether we’re having a problem with the limit calculation or the conditional that determines when to hide the add to cart button.

Will let you know as soon as we have some info, and thanks again for the bug report!

Hey @cosmicjamie,

We have seen another report that described the behavior you are seeing, but haven’t gotten additional debug info to help track it down.

If you have the latest version of the plugin, could you go to the WooCommerce Status Report and copy the output here so we can get a look at the settings and possibly any plugins that might also be installed?

Thanks!

@dennisdbn Appreciate the feedback and thanks again for finding that bug and reporting it!

Alright, so far everything looks good.

I apologize for the frustration, but when the orders go over today, would you be able to submit the status report a second time so we can see if we’re having a problem with that remaining orders calculation?

Essentially, we’re trying to determine if this is a problem with the calculation or if it’s a problem with the site still putting the add to cart button in place even after it’s determined there are no more orders.

The release just went out, so if you download the new version, check the status report again, and repost it, we can take another look at the settings.

We’re in the process of preparing the release, so you should have it shortly.

@bizdata –

We are in the progress of making an update that will include some additional data in the System Status report that would give us more information to debug the issue.

It will look something like:

### Limit Orders ###

Enabled: Yes
Limit: 1000
Submitted orders: 640
Remaining orders: 360
Interval: Daily
Interval start: 2020-04-15T00:00:00-04:00
Interval resets: 2020-04-16T00:00:00-04:00

Hi @fivemarcus!

Took a little longer than planned, but we just released the plugin and you should be able to pull it down and start using it!

https://www.ads-software.com/plugins/limit-orders/

Hi @fivemarcus,

We had a plan at Liquid Web that had this functionality built in, but we’ve since discontinued it.

Based on your request, we’re going to repurpose that code and put together a plugin that can handle this use case so you can simply drop it in and define the max number of orders you’d want to allow per day.

I’ll let you know when we publish it and it’s available on the WP.org plugins repo, but it shouldn’t take more than a week.