BWPS Team

Hi @lund9900 ,

Thank you for reaching out to us.

To assist you better, could you provide us:

1. A sample protected URL and password for us to take a look.
2. A screencast/screenshot of the issue you’re facing.
3. Which theme are you using? Are you using any Page Builder?

FYI: You can customize the password form using the WordPress Customizer (the form, button text, password field, etc.). You can refer to this document: https://passwordprotectwp.com/docs/customize-password-form-wordpress-customizer/

Awaiting your reply.

Hello @ferens1950,

We are glad that it worked for you!

Feel free to let us know if you need further assistance.

Hello @logologics,

Thank you so much for your kind feedback! We’re thrilled to hear that the plugin meets your expectations and that it’s been easy to use right out of the box.

It’s always our goal to provide a reliable product and great support, so your comments mean a lot to us.

If you need any further assistance or have more feedback to share, don’t hesitate to reach out. We’re here to help!

Hi Annie @logologics ,

Glad to here that it works.

If you need any more help, please don’t hesitate to contact us.

Hi @prvyzbor and @ferens1950 and @hshibata ,

Could you help to download the plugin directly from?PPWP Lite www.ads-software.com?then upload it and check if it works please?

Awaiting your reply.

You’re always welcome, @justmigrating !

Should you need any further support, please feel free to contact us.

Hi @justmigrating ,

Thank you for the information.

If you’re using PDA Free, you’re only able to set file permission (3) for:

• Admin users (default)
• The file’s author

That’s why it works when an admin or the file’s author logs in. To use our plugin with ProfilePress, you will need our PDA Gold plugin, which allows you to set file permissions for “Logged-in users.”

Awaiting your reply.

Hi @justmigrating ,

Thank you for reaching out to us.

We have tested our plugin along with the ProfilePress plugin on our staging site, and they are working properly.

Are you using the PDA Gold or PDA Free version?

If you are using the PDA Gold version, please contact us via our Contact Form, as we aren’t allowed to support the PDA Gold version here.

Awaiting your reply.

The issue has been fixed and was handled through the contact form.

Hi @artrandom , and thank you for your help @snapbackcap

Our dev team has fixed the issue and is currently conducting some final tests before the release.

Could you please contact us via our Contact Form please? This form is shorter than the Premium Form, and we can’t support paid members here.

Awaiting your reply.

Hi @gmesmer ,

Thank you for the feedback.

I have noted this and shared it with our dev team, and they will consider adding it to the next plugin version.

Should you need any further support, please feel free to contact us.

Hi @gmesmer ,

Thank you for the information.

Could you help to:

1. Go to Appearance > Theme Editor.
2. Select the functions.php file of your active theme.
3. Add the following PHP code to enqueue custom CSS for the admin area:

function custom_admin_css() {
    echo '<style>
        .wp-admin .column-ppw_password_protection {
            width: 200px; /* Adjust the width as needed */
        }
    </style>';
}
add_action('admin_head', 'custom_admin_css');

Save the change and check if it works please?

Awaiting your reply.

Hi @sparker1974 ,

Thank you for the feedback.

Our development team is looking into it, and we’ll keep you updated.

In the meantime, could you please roll back to the PDA Gold 3.3.8 version to resolve the issue first?

Please feel free to contact us via our Contact Form to get the PDA Gold 3.3.8 version.

Awaiting your reply.

Glad to hear that it works, @melanie71 !

Should you need any further support, please feel free to contact us.

Hi @gmesmer ,

Thank you for reaching out to us.

Could you provide a screenshot/screencast of the issue you’re facing for us to take a look please?

Awaiting your reply.