Jordan Rich

You’re more than welcome. Glad you found a solution.

Good day, To helps us take a look, could you enable the Remote Diagnostics option found on the Settings tab of the Mailchimp for WooCommerce plugin.

That way we’ll be able to have a closer look at the logs of the site and provide some insight.

Thanks

Good day. The subscription checkbox can be moved a number of ways. This depends on the type of theme in use.

Classic Themes

If using a Classic WordPress/WooCommerce theme that uses a shortcode [woocommerce_checkout] on the Checkout page you can use our setting found on the Audience Tab of the plugin under the Opt-In checkbox position and change what is seen in the input form to the following

woocommerce_before_checkout_billing_form

Screenshot: https://loom.com/i/e21ed53be9f14bc783226ac3119e0050

This as it states will move opt-in checkbox before checkout billing form. For more options see the documentation.

Block Themes

If a Block theme is in use, one can simply edit the Checkout page directly and and drag and drop the Mailchimp block to the desired location as seen here: https://loom.com/i/c9e20824ae764c15a305fa3c1875bc61

Hey there, if not already have you tried clearing cache and cookies completely and tried logging directly into the Mailchimp account directly first?

Next could you try the installation once more and when the sign in pop-up occurs and you attempt to sign in does the error still persist? If so please provide a screenshot of what is seen.

On our end I’ve checked our systems to see if there was any connection to the store oasisgarden.be and did not see any. So it should be ready for a new connection if you can try again.

Currently, there isn’t an available option for adding a custom translation for the subscription status text. However, we’re actively working on a solution to provide in the near future. While here in support we’re unable to provide an exact time frame or date we’ll be sure to update this thread once we know more about the progress.

I’ve added your question to our development ticket as we track our efforts

Thanks for writing in.

Thanks for your patience in the matter.

I was able to run a few test using the Advance Queue CLI Mode(AQS) and was unable to replicate this type of behavior.

However, if there is trouble running the CLI mode, could you provide a readout of what occurs when running the command?

Lastly could you provide us with an example of the command that ran exactly on your server. Again if you feel as though that should be private information feel free to use our form again.

@onepoundcrisps Thanks for getting back to us with the additional details about using the CLI method. I’ll get with one of my colleagues for insight on how to move forward to a solution. Thanks for your patience.

The best solution to gain an efficient sync process would be to use our recommended approach of using the CLI method.

It’s important to note that it is still possible to use the Mailchimp feature set for marketing campaigns from your account while sync is still process.

While it’s understandable the advanced nature of the CLI method and encourage reaching out to a 3rd party WooCommerce/Wordpress developer with server administration skills.

Hey @dkutcher

Looks like the bool will need to be removed.

function maybe_exclude_product_from_syncing( $product_id ) {
$outofstock = array(2562,2721,2055,2726,2454,2406,2095,2602,2120,2900,2901,2487,2488,2401,2528,2032,2784,2793,2850,2188,2043,2905,2486,2512);

if ( in_array( $product_id, $outofstock ) ) {
return false;
}

return true;
}

or this option

function maybe_exclude_product_from_syncing( $product_id ) {
$product = wc_get_product( $product_id );

if ( $product->get_stock_status() === 'outofstock' ) {
return false;
}

return true;
}
add_filter( 'mailchimp_should_push_product', 'maybe_exclude_product_from_syncing', 10, 1 );

Also please keep in mind this filter will not remove the products already in Mailchimp. It will simply filter the products from getting to Mailchimp.

Hi @inventis

Currently there isn’t a native function that allows for customizing the checkout subscription options for neither classic themes nor block themes. However, I’ve informed our developers of this use case scenario for possible consideration in the future.

In the meantime you may be interested in adding a Customer Journey/Automation inside of your Mailchimp account that triggers on subscriptions or purchases or possibly even tags.

And in regards to tags we do provide a customer tag filter documentation

This could lead to where a customer journey automatically changes a contact/customer to a particular group based on tags.

@baladessonores Hi there,

Our developers are looking into this. To help our efforts please provide the following:

• What Mailchimp plugin version is being used?
• What WooCommerce version plugin is being used
• Also is it possible to get a full error code output to find out the context of this issue.
• What is the URL to the store in question?
• Remote diagnostics enabled for the plugin settings?

If you would prefer to provide this information in a more private manner we do have a contact form you can use here.

@dkutcher Hey there, By design product statuses that do sync to Mailchimp include Backorder,?Out of Stock,?Draft, &?Published

Product statuses that?do not?sync to Mailchimp:?Trashed?&?Pending Review

We understand that there are cases where a more custom solution is necessary. This is why we provide a filter for ignoring products or orders as needed see our documentation on this in Github.

There currently isn’t a way to provide a global policy for limiting to in-stock items only. However, I’ve brought this up with our internal team for perhaps an even more specific filter but here in support we can’t make in guarantee if or when that would be available.

Thanks for reaching out.

@onepoundcrisps Totally understandable. Using the Advanced Queue Setup with WP-CLI is not as straight forward as running a terminal command. However, I’ll do my best to break down what needs to be done.

According to the documentation under the Preparation heading it require removing “Redundant Constants” what you’ll need to do here is find the install files on your server where WordPress lives. A typical install will show these files under “public_html” once you find the installation files. doing a command of

ls

Will show the files of the WordPress install.

The goals to edit the wp-config.php file which requires knowledge of how to edit a file on a server. Unless your hosting provider has provided you with SFTP access to visually locate the file and edit it.

Once the file is open see if you see the “Redundant Constants”

Next Running the queue process

This requires a bit more advanced knowledge of how your server and WordPress file directories. I can’t provide specific instructions but as per our documentation, you’ll need to find the path to the WordPress install from the root directory. This can be found by using the “pwd” command which means print working directory.

Once you have that path you can replace the example text with the proper information for you site. in order to run the queue process.

While it’s very understandable how advanced this is and the necessity to solve the problem of how to speed up the sync. We provide this tool to be compatible with virtually any install but it requires to be applied as necessary to fit your particular circumstance.

If the information I’ve provided is still not as helpful we recommend reaching out to a Mailchimp Expert or a WooCommerce Expert for some advanced server management help.

@samovaari Apologies for the delay on engaging with you on this matter.

It’s important to note that whenever the plugin is removed (deactivated/deleted) from a store all associated e-commerce data will also be removed. This is to prevent duplicate data.

While there isn’t away to maintain any data from the plugin after an uninstallation. When making the switch from staging to live, you could consolidate and merge your e-commerce data from WooCommerce (if possible with the method used for staging) Prior to reconnecting the live store to Mailchimp.

We always advise making backups and prior to any major changing to your store or Audience in Mailchimp.

@onepoundcrisps Thanks for providing the information.

After taking a look at the store we were able to confirm as mentioned that the slink is slowly progressing but successfully moving along.

We advise to the use the WP-CLI method to add a bit more speed to the amount it takes for the Action Schedular to process jobs.

We have documentation on our Github wiki page here

It also may be necessary to complete a plugin audit by disabling each plugin possible to see if that helps uncover any plugin conflicts with the Mailchimp plugin.