burhanmsd

@putra1arya pls check this image also, the main domain is getting appended on due to which it is causing the issue? what can be the problem which causes this or does all the backend show like this only

https://dmcollab.in/wp-content/uploads/2024/08/Screenshot-2024-08-27-at-2.52.54-PM.png

Hey @yogajegstudio @yogajegstudio

Yes i also think it is a redirection issue
If you create a custom template with nothing in it, is it still show 404?
– No it works perfectly fine but as soon as i add multiple new patterns or sections in it, on save it shows 404

Also on the main intrace dashboard of my backend, the view demo shows this link which is not correct, https://dmcollab.in/wp-content/uploads/2024/08/Screenshot-2024-08-27-at-2.41.17-PM.png
Ideally it should be https://gutenverse.com/demo?name=intrace.

Can u pls let me know why is this happening, also @yogajegstudio i tried contacting the hosting provider GoDaddy but they are unable to help and saying evrything is fine from their end.

As a developer i have tried everything which i can to resolve this but none of the solution is working.

Can we please dig deeper into this and find the root cause, let me know what all do you need for finding the solution for this, can we connect on a call to discuss this?

@putra1arya @yogajegstudio This is the custom template link which shows 404 error after adding all the guttenverse patterns

https://dmcollab.in/wp-admin/site-editor.php?postId=intrace%2F%2Fwp-custom-template-post-with-dummy-theme&postType=wp_template&canvas=edit

Hey @putra1arya @yogajegstudio

I have tried every solution mentioned in the internet but nothing works, Only when i disable the plugin the site-editor.php edit page works or when i delete my custom templates it works.

Please help me understand the issue, this is becoming a major blocker for me

Hey @putra1arya @yogajegstudio 

I have tries every solution mentioned in the internet but nothing works, Only when i disable the plugin the site-editor.php edit page works or when i delete my custom templates it works.

Please check the below screen shot of the permalinks setting and the .htaccess file code
Permalinks: https://dmcollab.in/wp-content/uploads/2024/08/Screenshot-2024-08-27-at-11.18.40-AM.png

// .htaccess file

# BEGIN WordPress

# The directives (lines) between "BEGIN WordPress" and "END WordPress" are

# dynamically generated, and should only be modified via WordPress filters.

# Any changes to the directives between these markers will be overwritten.

Options -Indexes

<IfModule mod_headers.c>

Header set X-Endurance-Cache-Level "3"

Header set X-nginx-cache "WordPress"

</IfModule>

<IfModule mod_rewrite.c>

RewriteEngine On

RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

RewriteBase /

RewriteRule ^index\.php$ - [L]

RewriteCond %{REQUEST_FILENAME} !-f

RewriteCond %{REQUEST_FILENAME} !-d

RewriteRule . /index.php [L]

</IfModule>

php_value max_input_vars 4000

# END WordPress

@yogajegstudio @putra1arya

Can someone please revert on the possible solution for this, the issue happens if i create anything new whether it be a page template or custom template, it shows 404 error.
Only the default template edits works fine, rest all the custom created ones shows 404

Please check and revert asap

Hi @yogajegstudio

• Have you recently migrated your site to a new host?
  – No I am using the same hosting provide for last 2 months
• Does the issue persist if you try accessing the site from a different browser or device? (This will help determine if it might be a browser cache problem.)
  – I have tested it in all the other browsers, no luck. Issue persists in all browsers
• If you deactivate all plugins except for Gutenverse, does the issue still occur?
  – Yes it still exists, only if I deactivate Gutenverse plugin it works perfectly
• Has the Gutenverse plugin or theme been recently updated? If so, did it work fine before the update? If applicable, try reverting to the previous version to see if that resolves the issue.
  – I have not updated the theme, The plugin I have recently updated since the issue was coming but the issue started before the recent update
• Have there been any significant changes to your site recently, apart from modifications to the?.htaccess?file?
  – No nothing only new template files and UI changes were done in CSS
• How many custom templates did you create?
  – Around 10-12 custom templates
  
  
  Please let me know the root cause of this issue, I have debugged it from myside and unable to find any solutions.
  
  Please revert asap

@putra1arya can u pls help, its urgent.
I am okay to update to PRO version as well but I need to know what is causing this issue?
Is it a plugin issue?

Pls respond asap

Hey @putra1arya are u able to reproduce the issue? is it happening with someone else also?

Can u pls help me with the solution

Hi @putra1arya

I have updated all the settings but still unable to see the edit page for the post, still getting 404 error.

Can you please help, this is now a major issue for me as I have to update the production website asap

THEME INFO

Theme Name : Intrace
Theme Version : 1.1.5 WordPress Environment

Home URL : https://dmcollab.in/
Site URL : https://dmcollab.in
Login URL : https://dmcollab.in/wp-login.php
WP Version : 6.6.1
WP Multisite : -
WP Debug Mode : Disabled
PHP Memory Limit : 256M
WP Memory Limit : 256M
WP Language : en_US
WP Upload Directory : ?
Number of Category : 1
Number of Tag : 0 Server Environment

Server Info : Apache
PHP Version : 8.0.30
PHP Post Max Size : 128M
PHP Time Limit : 3000
PHP Max Input Vars : 4000
SUHOSIN Installed : -
WP Remote Get : ?
PHP Image library installed : ?
PHP GD library installed : ?
PHP GD WebP supported : ?
PHP fileinfo library installed : ?
CURL Installed : ? Active Plugins

Classic Editor : by WordPress Contributors - 1.6.4
Disable Automatic Update for All Plugins : by Boopathi Rajan - 1.1
Gutenverse : by Jegstudio - 2.0.2
Gutenverse Form : by Jegstudio - 1.0.2
Maintenance : by WebFactory Ltd - 4.12
WP Mail SMTP : by WP Mail SMTP - 4.1.1
Yoast SEO : by Team Yoast - 23.3

@putra1arya I have provided the information, pls check and let me know what is causing the issue

Please revert asap

Hey @putra1arya 

Pls find the below details as requested


THEME INFO

Theme Name : Intrace
Theme Version : 1.1.5 WordPress Environment

Home URL : https://dmcollab.in/
Site URL : https://dmcollab.in
Login URL : https://dmcollab.in/wp-login.php
WP Version : 6.6.1
WP Multisite : -
WP Debug Mode : Disabled
PHP Memory Limit : 256M
WP Memory Limit : 40M
WP Language : en_US
WP Upload Directory : ?
Number of Category : 1
Number of Tag : 0 Server Environment

Server Info : Apache
PHP Version : 8.0.30
PHP Post Max Size : 32M
PHP Time Limit : 30
PHP Max Input Vars : 1000
SUHOSIN Installed : -
WP Remote Get : ?
PHP Image library installed : ?
PHP GD library installed : ?
PHP GD WebP supported : ?
PHP fileinfo library installed : ?
CURL Installed : ? Active Plugins

Classic Editor : by WordPress Contributors - 1.6.4
Disable Automatic Update for All Plugins : by Boopathi Rajan - 1.1
Gutenverse : by Jegstudio - 2.0.2
Gutenverse Form : by Jegstudio - 1.0.2
Maintenance : by WebFactory Ltd - 4.12
WP Mail SMTP : by WP Mail SMTP - 4.1.1
Yoast SEO : by Team Yoast - 23.3

@putra1arya I have found the issue, currently if i delete my custom created template from the theme dashboard then the page edit option is working properly. Is there any restriction on the number of custom templates created in the free theme ?

Please let me know so that I can work on it

@putra1arya How many custom new templates can I create in the free Intrace theme?