burnagielk

Hi @colleenkeith, thank you for the message.

I would advise you to reinstall the plugin. It looks like something could go wrong while updating.

Best regards,
Karolina

Hi @jeenimillet thanks for the message.
We have already answered to your ticket that you sent directly to our support. I would kindly ask you to check your inbox and reply.

Best regards,
Karolina

Dear @hpholly as we haven’t got any replies, I’m marking this topic as resolved for now.

Best regards,
Karolina

Hi,
As we haven’t got any replies, I’m marking this topic as resolved for now.

Best regards,
Karolina

Hi @hpholly, did you contact us? I still haven’t got any e-mail from you and we would need to know do you still need our help.

Best regards,
Karolina

@keith0064 would you be so kind and share with us your System status? We can’t recreate the issue that you have. So to troubleshoot it, we would more information. I am afraid that we might not find the reason without more information about your WordPress and WooCommerce environment.

Best regards,
Karolina

Thanks @keith0064!
Ok, I see that you don’t have there any errors.

We have to eliminate one more potential reason, which is plugin conflict. Please turn off all the other plugins, beside WooCommerce and USPS. Check if you get the table with USPS services when you have only those plugins activated. If the list with USPS services is shown, then you need to activate your other plugins one at the time and verify which one causes hiding the services.

However, if you don’t get the list with services even if other plugins are deactivated, then I would kindly ask you to contact us directly via our support form – https://octolize.com/support/ and add the link to this discussion in a ticket.

Best regards,
Karolina

Dear @keith0064
If you are using the Chrome browser, you need to go to the shipping method, click the right button on the mouse and choose “Inspect” and then check the “Console” tab, refresh the page and click the checkbox. Please see how to do this: https://appuals.com/open-browser-console/

If you notice something disturbing, please send us the screenshots, it will help us to resolve the issue faster.

Best regards,
Karolina

@hpholly we really haven’t received any follow-up from you. We checked our inbox, and it looks like some mail delivery issue has occurred because we don’t have your messages anywhere. Would you be so kind to submit a new ticket via our support form – https://octolize.com/support/? You can paste there your previous emails.

Best regards,
Karolina

Hi @hpholly our apologies. I have replied to your ticket that you sent to our Support, but we haven’t received any reply from you. I would kindly ask you to provide the answer to our e-mail from May 18th.

Best regards,
Karolina

Thanks @keith0064 for screenshots. I would kindly ask you to check your console when you have open tab with the USPS shipping method. Please send us a screenshot with the information from the console.

Best regards,
Karolina

• This reply was modified 2 years, 5 months ago by burnagielk.

Dear @keith0064, please send screenshots once again. No picture is visible.

Best regards,
Karolina

Hi @keith0064, I would kindly ask you to send the screenshot of your USPS shipping method and USPS settings (blur your USPS User ID).

Best regards,
Karolina

Hi @kshawk108, thanks for your message.

The error code that you provided comes directly from UPS. Therefore, you need to contact UPS directly. In accordance to UPS FAQ it might be caused more than likely because the shipper number (Account Number) from the Shipping API was not added to your customer’s ups.com profile. From what I found, you can do it also manually without calling UPS. Here are instructions – https://www.ups.com/at/en/help-center/sri/apishippingerror.page.

More information about how to get UPS API access key you will find in our documentation – https://octolize.com/docs/article/138-ups-how-to-get-ups-api-access-key.

If you have any other questions, please let us know.

Best regards,
Karolina

Dear @pede2000, before you send screenshots, please verify your other shipping methods where you can have given free shipping amount. If you have several shipping methods with different free shipping amounts, the plugin will use the lowest of them to calculate the missing amount. This also applies to standard WooCommerce shipping methods – free shipping and flat rate. So if you have in one of the shipping method with free shipping from O cost then it overwrites other hipping methods’ free shipping settings.

Best regards,
Karolina