burnagielk

Dear @stanleypl
the UPS live rates plugin uses your UPS account credentials to establish the connection with UPS API. Once it’s on, it sends all the shipping data, including the addresses and ordered products’ weight and dimension to API. Based on the received information UPS API returns the rates which are displayed in the cart and checkout. That’s why it is essential for both, your shop and your UPS account, to operate in the same currency. If your UPS account is in PLN, and you don’t want to change the currency on your store to PLN, you can use currency switcher. Here is our article in this subject – https://octolize.com/blog/ups-currency-switcher-configuration-woocommerce/. I think this will be the best option here to resolve it.

Best regards,
Karolina

Ok, so let’s wait until you get an answer from the UPS. I think that changing the currency should help. At least always when I get this notice, currency change helps.

Best regards,
Karolina

Thanks @stanleypl for the update.

To find out where and how can you change the currency assigned to your account, I would recommend you to contact with the UPS directly.

When you change the shipping method did notices from the UPS debug mode about the services and pick up points disappeared?

Best regards,
Karolina

HI @stanleypl, thanks for the screenshots. To troubleshoot this issue, we will have to do some testing. I can’t recreate this situation on my testing environment. So, please enable all UPS services for all UPS shipping methods. To do that, navigate to the UPS shipping method configuration window and tick the checkbox next to every UPS shipping service in the UPS Services Table. Then you should see available UPS services that handle pick-up points on the checkout page.
Also, please change in the UPS Live rates shipping method in the field Access Points to “All services and access points”.
The notice that you get about the currency, means that your currency on the store is not the same that you have assigned to your UPS account. The currency has to be the same. Please verify what you get in the checkout when you proceed with the changes mentioned in the above.

Please let me know about the results.

Best regards,
Karolina

Hi @mahmoudkhaledselim22 , thanks for the message.

We verified those 2 filters, and can confirm that they work. We would recommend you to verify did you entered the filters correctly and check again.

Please see the example how it looks:

`add_filter( ‘flexible_shipping_free_shipping_notice_text’, ‘wpdesk_flexible_shipping_free_shipping_notice_text’, 10, 2 );
function wpdesk_flexible_shipping_free_shipping_notice_text( $notice_text, $amount ) {
return sprintf(
‘You only need %1$s more to get free shippingXX! %2$sContinue shopping%3$s’,
wc_price( $amount ),
‘‘,
‘‘
);
}

Best regards,
Karolina

Hi @stanleypl, thanks for the message.

I would kindly ask you to send us the screenshots:
– from the UPS Live Rates shipping method,
– checkout with the customer’s address when you get this notice.

Additionally, please enable debug mode in the API settings and check in the checkout what do you get there. Please send the API request and response from UPS API.

Best regards,
Karolina

Hi @timthefoolman we are excited that you are pleased with our plugin. Thanks for the kind words.

Best regards,
Karolina

Thanks @h4ldrz for your appreciation. We are delighted that you’re satisfied with our Flexible Shipping plugin.

Best regards,
Karolina

Dear @lucashilty , I can’t recreate the issue that you are describing. Our UPS plugin shows live rates. It should override any packing system of yours. I would recommend you to verify it, and turn off all the plugins beside WooCommerce and UPS. See if it works, ale separately turn on rest of your plugins. Then you will be able to notice what causes the issue.

I understand that you want to use other plugins. I am sorry because I am not familiar with the architecture of the WooCommerce Shipping & Tax, I can’t tell you what’s wrong. That’s why I would suggest you to verify all the plugins, and then you will see what’s going on.

I will be grateful if you contact us and inform us about the results.

Best regards,
Karolina

Dear @lucashilty what do you mean by that our plugin apparently turns off WooCommerce Shipping’s box packing service? How did you come to this conclusion? Would you be so kind and provide full name of the plugin that you are using for shipping packing? I get multiply searches when I entered the name that you have mentioned.

Best regards,
Karolina

Hi @lucashilty , thanks for contacting us.
Where do you have a number of boxes configured?
Did you enter dimensions of the products in every product details?
Our plugin has such a feature as a automatic box packing for multiple products based on weight and volume. However, it is in PRO version. Which version of the plugin so you use?

Best regards,
Karolina

Sorry, but the option that allows showing estimated delivery is a feature. The main role of this plugin is to show live rates. So, no, you can’t turn off the live rates. You would have to disable the plugin to do it, but then you can’t show the estimated delivery.

Best regards,
Karolina

Dear @thibotus01 , my apologies. I misunderstood your question.

You can’t set the manual prices with DHL Express because it is a liver rate plugin. That means the live rates are fetched automatically based on products’ weight, dimensions and entered shipping destination. You can’t set flat rate prices with it.

I hope this answers to your question.

Best regards,
Karolina

• This reply was modified 2 years, 4 months ago by burnagielk.

Hi @thibotus01, thanks for the message.

Please see the below, you will find the link to our documentation where we explain how to use DHL Express with WPML plugin. Please check it out and proceed with our instructions included there.

Here you can find documentation:
https://octolize.com/docs/article/931-dhl-express-multi-currency-support

Best regards,
Karolina

Thanks @colleenkeith for the update. I am happy I could help.

Best regards,
Karolina