buttersnot

I couldn’t find anything in the logs. I did, however, resolve the issue, although I don’t understand what the change has to do with this plugin. All I did is add the following lines in .htaccess:

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

reloaded the page, and it’s working perfectly. Any idea ?

Any suggestion on what I can try, or something else I could provide to assist in resolving this?

thank you

Thank you for your response. The original emails were sent to support and were not responded to, that’s why I’m here.

The only other plugin I have is Akismet and it is disabled. I have uninstalled and reinstalled the Visitor plugin, same results.

Thanks. I’m trying to avoid the manual update tho… Further digging (using the Site Health plugin) shows that there’s a bunch of files that are nor writable by WordPress. Now, I’m very comfortable setting directories to 755 and files to 644, however, the files listed (it only gives a partial list, because there’s so many) are from the wp-includes/ID3 and wp-includes/js directories. The files in question are all links. For example:

lrwxrwxrwx  1 www-data www-data    34 Jan 27  2020 getid3.lib.php -> ../../../php/getid3/getid3.lib.php
lrwxrwxrwx  1 www-data www-data    30 Jan 27  2020 getid3.php -> ../../../php/getid3/getid3.php
lrwxrwxrwx  1 www-data www-data    40 Jan 27  2020 module.audio.ac3.php -> ../../../php/getid3/module.audio.ac3.php
lrwxrwxrwx  1 www-data www-data    40 Jan 27  2020 module.audio.dts.php -> ../../../php/getid3/module.audio.dts.php
lrwxrwxrwx  1 www-data www-data    41 Jan 27  2020 module.audio.flac.php -> ../../../php/getid3/module.audio.flac.php
lrwxrwxrwx  1 www-data www-data    40 Jan 27  2020 module.audio.mp3.php -> ../../../php/getid3/module.audio.mp3.php
lrwxrwxrwx  1 www-data www-data    40 Jan 27  2020 module.audio.ogg.php -> ../../../php/getid3/module.audio.ogg.php
lrwxrwxrwx  1 www-data www-data    46 Jan 27  2020 module.audio-video.asf.php -> ../../../php/getid3/module.audio-video.asf.php
lrwxrwxrwx  1 www-data www-data    46 Jan 27  2020 module.audio-video.flv.php -> ../../../php/getid3/module.audio-video.flv.php
lrwxrwxrwx  1 www-data www-data    51 Jan 27  2020 module.audio-video.matroska.php -> ../../../php/getid3/module.audio-video.matroska.php
lrwxrwxrwx  1 www-data www-data    52 Jan 27  2020 module.audio-video.quicktime.php -> ../../../php/getid3/module.audio-video.quicktime.php
lrwxrwxrwx  1 www-data www-data    47 Jan 27  2020 module.audio-video.riff.php -> ../../../php/getid3/module.audio-video.riff.php
lrwxrwxrwx  1 www-data www-data    41 Jan 27  2020 module.tag.apetag.php -> ../../../php/getid3/module.tag.apetag.php
lrwxrwxrwx  1 www-data www-data    40 Jan 27  2020 module.tag.id3v1.php -> ../../../php/getid3/module.tag.id3v1.php
lrwxrwxrwx  1 www-data www-data    40 Jan 27  2020 module.tag.id3v2.php -> ../../../php/getid3/module.tag.id3v2.php
lrwxrwxrwx  1 www-data www-data    42 Jan 27  2020 module.tag.lyrics3.php -> ../../../php/getid3/module.tag.lyrics3.php

So those are all from /usr/share/php/getid3.

– Is WordPress supposed to have write access and/or ownership of those as they’re outside of wordpress ?
– Why would WordPress need id3 tag access?