bvhprods

Ok, I figured out how to restore the images via the medial library. Thank you!

This is what’s on the DEBUG tab:

REMOTE_ADDR = IP0
HTTP_X_SUCURI_CLIENTIP = IP0
HTTP_X_REAL_IP = IP0
HTTP_X_CLIENT_IP = IP0

The issue has not been resolved, but I did find a work around by choosing images that worked when they were cropped top and bottom as the browser window width increased.

Ok, I will delete MetaSlider and see if I can install a header graphic and see if the cropping stops. Thanks.

I took over the maintenance duties of this website and want to install a header that retains it true aspect ratio and isn’t cropped. That’s the goal.

Yes, please leave unresolved as I think it is a conflict between the Vantage Theme and MetaSlider.

I deactivated MetaSlider and could not add a new header graphic via the Vantage Theme, the header didn’t show up. So I figured there was a remnant MetaSlider setting even though I turned MetaSlider off.

I hesitated removing the MetaSlider plugin fearing the previous settings would be lost. If I delete MetaSlider, then reinstall will the previous setting still be there?

• This reply was modified 4 years, 10 months ago by bvhprods.

This ticket has not resolved!!! I posted a request on the Vantage Theme forum, awaiting a reply. Please leave ticket open until I find a resolution!!! Thank you.

Ok, thanks, just signed up and posted on the Vantage Theme formum. Thanks for identifying the problem and pointing me in the right direction!!!

I gave it a try and it did this: https://mississippiabortioninformation.org

It forced the height not to be cropped, but now the left and right is being cropped.

Can we fix that?!

Or are we digging a hole and it is getting deeper?!

What can I add to the Child style.css to stop the cropping?!

What is the proper size for the MetaSlider header graphic?!

Thanks for figuring out what the problem is. So, is there no work around rather than contacting the developer? A quick fix?!

The cropping occurs only top and bottom over 1080px browser width.

I made the imaegs 1300×335 https://mississippiabortioninformation.org/wp-content/uploads/MAI_header-l300x335.png

Thanks for the quick response!!!

I went to Advanced > Image Crop > and chose Disable and the header graphic is still being cropped top and bottom over 1080 px width on browser https://mississippiabortioninformation.org/

Please advise.

Thanks.