bwoose

…resetting the plugins folder by using FTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.

If you have any questions about this procedure don’t hesitate to ask.

It didn’t work, I’m asking. STILL.

thanks for the bumph link

it didn’t work

https://weddingphotographersinsheffield.com/wp-admin/ blank page

https://weddingphotographersinsheffield.com/ blank page

any other suggestions?

… also still waiting for someone to explain how to disable plugins via FTP. No rush like.

Don’t cut and paste some bumph link.

Simple plain English.

…not long enough love.

Ah gotcha. Arras is a fairly stable and popular theme. If I rename the plugins one by one, will that effectively deactivate them?

Say put an X at the end of each one? It’ll make it easier to work out which one has caused the problem so I can report it back here.

fonglh
Member
Posted 13 hours ago #

You do not need access to your site.
What you need is access to your host’s control panel.
If you let us know who your host is someone will be able to find a link to the login page for you.

The fault is due to a plugin which conflicts with the upgrade. Plugin developers may not always follow best practices or keep their plugins updated.

Rooting around in FTP is just like renaming folders in Windows.

I can get into FTP but I don’t know what to look for… My Host is https://www.heartinternet.co.uk/

It’s always easy to sit back and pontificate Mr. Bennett but the harsh reality is that my site doesn’t work, yours does. Our perspectives are a little different.

The official response trotted out in this thread is about as helpful as a chocolate tea pot when (and this is where I lose the will to live repeating myself), I have no access to either the front end or the back end of my site. I get a blank page for both.

This fault is due to the upgrade (free or otherwise) and as a result, 6 months of hard work has gone out the window. The prospect of routing around in my FTP to reset something is beyond my understanding.

So 3.2 has been tested for months Andrea_r? (Forgive me but you don’t look like a pirate) Not long enough mate. If I was developing an update for a world famous blogging platform, I definitely wouldn’t release it if there was a possibility that the upgrade would cause someone’s site to crash due to the resulting conflict between it and a plugin. And here’s the problem. We don’t even know if it even the fault of the plugin.

The resulting restore is going to cost me 25 quid. Not the end of the world but irritating enough. So if anyone has anyone non self-righteous advice they can offer, (which hasn’t already been added to this site) feel free.

You’re American aren’t you.

You don’t need to keep putting FYI – I know it’s for my attention. I’m reading it.

Serious, FYI, give up mate.

You’ve got more chance of winning in Afghanistan than talking me through this.

I’ll restore to sunday and wait for the next update.

Thirdly (please read this bit carefully) how do I deactivate plugins if I can’t get into the back end of my site?

If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

I refer you to the answer I gave some moments ago…

PS if you think I’m going fishing around in the database, you desperately over estimate my understanding of php and as for buggering about with pluggins via https://ftp…

Mate, you need to talk to the people that write this stuff.

I think the best thing you can do is leave this alone and I’ll wait for someone else to come along with something more helpful than reset my folder.

Cheers all the same. Seriously.

PS if you think I’m going fishing around in the database, you desperately over estimate my understanding of php and as for buggering about with pluggins via ftp…

Mate, you need to talk to the people that write this stuff.

Are you mentally ill?

Do you have that out of your system? Can you elaborate because this sentence doesn’t make sense.

Secondly, stop putting seriously in front of everything.

Thirdly (please read this bit carefully) how do I deactivate plugins if I can’t get into the back end of my site?

I GET A BLANK SCREEN – A SCREEN THAT IS BLANK – DEVOID OF ANY INFORMATION.

Seriously, do you get it?

Don’t take this the wrong way but if you have the time to be so altruistic, spend more of it testing the updates before hapless morons like myself end up walking the plank.

I don’t know php, that’s why I installed wordpress Get it?

I can’t try anything because despite what you’re getting, I HAVE A BLANK SCREEN!

How do I log into a blank screen?

I can’t check the logs because I don’t know what they are or where they are or how to interpret them when I eventually find them.

As for disabling plugins. I CAN’T LOG IN!

Hope this helps.

…and https://www.ads-software.com/support/topic/troubleshooting-wordpress-32-master-list?replies=5

isn’t really what I want to be doing!

the error is a blank page at the site end and admin site.

the reason is because I used the automatic update facility in the dash board.

https://weddingphotographersinsheffield.com/wp-admin/index.php

https://weddingphotographersinsheffield.com/

I’m swearing because the prospect of losing all my hard word isn’t turning me on!

https://weddingphotographersinsheffield.com/