callumk

I have investigated this briefly and believe there is some issue with the code for the account block, as the shortcode which the block renders [ultimatemember_account] appears to render fine when added within the editor.

Hi,
I am also having the same issue within my local development site after updating the plugin from version 2.5.4 to 2.6.7. When I place the account block on any page other than the “Account page” set in the plugin settings, the block will render as expected. However, when the block is placed on the account page, it renders nothing.

@missveronicatv

This is my local development site. Given that I have been able to replicate this on multiple sites with a variety of conditions (no other plugins installed, updating file permissions, etc), is it not possible that this error is plugin related rather than that of site setup?

UM folder permissions 2.2.0
WP Standard permissions:
Folder permission not less than 0755 octal
File permission not less than 0644 octal
get_template	enigmabase
get_stylesheet	enigmabase
get_theme_root	ABSPATH/wp-content/themes
get_stylesheet_directory	ABSPATH/wp-content/themes/enigmabase
Themes
enigmabase	Enigma Base Theme	1.0
jobs-test	jobs-test	1.0	Parent: Enigma Base Theme
twentytwentyone	Twenty Twenty-One	1.7
twentytwentythree	Twenty Twenty-Three	1.0
twentytwentytwo	Twenty Twenty-Two	1.3
NOTICE: Try to create a child theme by using the
Child Theme Configurator plugin.
Child-theme active	no
UM active	yes version 2.5.3
UM update installed	2023-01-20 10:01:41
Code Snippets plugin active	no
Multi site	no
WP Version	6.1.1
PHP Version	7.4.30
PHP built on OS	Linux
PHP server API	fpm-fcgi
Web Server	Apache/2.4.54 (Debian)
WP Frontend Memory Limit	40M
WP Backend Memory Limit	1280M
PHP Memory Limit	1280M
Memory Limit allows raising	yes
ABSPATH character length	24
Active theme’s functions.php
Last update	2023-02-08 14:24:16
File size	2Kb
add_action	4
add_filter	3
remove_action	0
remove_filter	0
do_action	0
apply_filters	0
add_shortcode	0
function	6
Deprecated: UM 2.5.0 and removed since UM 2.7.0
UM()->query()->get_users_by_status	0
UM()->user()->get_pending_users_count	0
UM()->user()->remove_cached_queue	0
…/themes/enigmabase
Folder
Permission	0755
Updated	2023-02-06 16:53:20
UID	1000
GID	1000
Total of 7 files in this folder with these permissions
0644	7
…/themes/enigmabase/ultimate-member
Folder
Permission	0755
Updated	2023-02-06 16:53:00
UID	1000
GID	1000
No templates found
…/themes/enigmabase/ultimate-member/email
Folder not found
…/plugins/ultimate-member/templates/email
Folder
Permission	0755
Updated	2023-01-20 10:01:41
UID	1000
GID	1000
13 Templates
UM	notification_new_user.php	0644	2023-01-20 10:01:41
UM	approved_email.php	0644	2023-01-20 10:01:41
UM	changedpw_email.php	0644	2023-01-20 10:01:41
UM	rejected_email.php	0644	2023-01-20 10:01:41
UM	welcome_email.php	0644	2023-01-20 10:01:41
UM	resetpw_email.php	0644	2023-01-20 10:01:41
UM	changedaccount_email.php	0644	2023-01-20 10:01:41
UM	notification_review.php	0644	2023-01-20 10:01:41
UM	pending_email.php	0644	2023-01-20 10:01:41
UM	notification_deletion.php	0644	2023-01-20 10:01:41
UM	checkmail_email.php	0644	2023-01-20 10:01:41
UM	deletion_email.php	0644	2023-01-20 10:01:41
UM	inactive_email.php	0644	2023-01-20 10:01:41
…/themes/enigmabase/ultimate-member/templates
Folder
Permission	0755
Updated	2023-02-14 08:44:19
UID	1000
GID	1000
1 Templates
UM	account.php	0644	2023-02-14 09:18:40
…/themes/enigmabase/ultimate-member/profile
Folder not found
…/uploads
Folder
Permission	0755
Updated	2023-01-20 10:02:42
UID	1000
GID	1000
No templates found
…/uploads/ultimatemember
Folder
Permission	0755
Updated	2023-01-20 10:40:16
UID	1000
GID	1000
No templates found
…/uploads/ultimatemember/temp
Folder
Permission	0755
Updated	2023-01-20 10:39:44
UID	1000
GID	1000
No templates found
…/uploads/ultimatemember/1
Folder not found

Yes I have the full output, is there any particular part you’re in need of seeing or shall I paste the full output?

Below is the permissions for the for the folder and file I am having issues with

Folder Permission 0755

Updated 2023-02-14 08:44:19

UID 1000

GID 1000

1 Templates

UM account.php 0644 2023-02-14 09:18:40

I have now attempted this on 3 different sites, an in each case, adding a template to override the original within childtheme/ultimate-member/templates/ has resulted in nothing rendering to the screen where I would expect that template.

@andrewshu

I have attempted this previously and still have no joy, it would appear that the plugin does recognise the account.php within my theme as a template override, this can be seen from within the Ultimate Member install info tab within settings, it just appears that none of the file contents are being used?

The permissions for account.php are

-rw-r--r--

The permissions I have set up for the ‘ultimate-member folder within my theme are as follows

drwxr-xr-x

I have gone through this process, removing all but the following plugins.

• Ultimate Member
• Ultimate Member – JobBoardWP integration
• JobBoardWP

I have also disabled the theme which I was using, however this would then remove the overriden template file which I am attempting to use. So I temporarily added this template override to an otherwise untouched ‘Twenty Twenty-Three’ WordPress theme. When going to the account page which uses this template, the issue still persists.

Removing the h2 that I had within the template override has not resolved the issue, the site appears just the same, with a blank template. I have debugging enabled and see no issues related to the plugin appearing within the logs upon a refresh of the account page which I am overriding