calvify

Hey @sdbradfo,

Yep it’s still coming. We’re getting pretty close with it now, and we expect a release sometime in March at the latest.

If you reach out to the support team via [email protected] regarding the WooCommerce Direct integration then they can subscribe you so that you’re notified when it’s released.

Hope this helps.

Hey @ashleymoore,

It could be blocking the connections to the bridge via the firewall, in which case it may be recommended to whitelist Veeqo’s connection. You can see more information under “most common sync issues” here: https://help.veeqo.com/en/articles/4256002-connect-woocommerce-via-ftp

If that fails then it may be something in regards to your specific setup. In which case I would recommend getting in touch with the Veeqo support team via [email protected], and provide them with some details of the store.

Let me know if this helps!

Hey @brownsurfing !

Currently out of the box Veeqo only supports Shopify POS and Vend right now: https://www.veeqo.com/integrations/point-of-sale-pos

There are more that are being considered to be added next year. But you’re also able to utilise the Open API meanwhile to build any custom integrations.

Hope this helps!

@aslamdoctor Amazing, glad to hear that you got it working in the end ??

@aslamdoctor Hey, apologies for the delay in getting back to you about the above.

Do you trigger the manual email in case Veeqo does not send it? I’m thinking that if you set it up to be say every 10 minutes, you should have the shipment email sent by your cron task before you need to trigger an email yourself.

However if it’s triggered for some other reason which may happen before that cron task runs to send it and there may be duplicates, I would propose to trigger a callback on manually sending the shipment confirmation which adds a new field like _shipment_confirmation_sent to the custom post meta for the order. Then your cron task can skip the order if that attribute is set.

(I’m actually wondering if the status of the shipment confirmation is stored already in the order and that could be used to avoid adding the hook and extra attribute)

Let me know if this helps.

Hey @aslamdoctor !

Currently the WooCommerce integration doesn’t support triggering hooks such as shipment confirmation emails out of the box right now. Though it is something the team is working on currently as part of an improved integration which will trigger all necessary hooks.

I know it’s due soon but I’ll see if I can get an approximate release timeline on this for you. Meanwhile, what we usually advise to do in this case is either of the following:

– Customise and send shipment confirmations to customers directly from Veeqo (see more on this here https://help.veeqo.com/en/articles/3799317-how-to-edit-email-templates)

– Add a custom cron task to your WordPress site to check for recently updated orders from Veeqo in shipped state every X minutes and trigger shipment confirmation hooks. Here’s a plugin that somebody else has written previously to send tracking information which could be used as a reference for sending shipment confirmations: https://github.com/garygoodger/woocommerce-veeqo-shipment-tracking

Hope this helps ??

Calvin

Hey @goshunk358,

Great, so we’ll be able to debug that a bit better with you.

I have a feeling the correct database credentials are not being loaded from the environment, so it’s failing to connect from there. Either that or it’s loaded them and the db is blocking the connection.

Is it possible for you to drop an email to [email protected] with just a basic bit of information on the problem you’ve described above and your store URL? Feel free to post the link to this thread too but I’ll give them a heads up regarding the issue ??

Thanks,
Calvin

• This reply was modified 5 years ago by calvify.

Hi @goshunk358,

It looks like it’s failing to parse the correct credentials from the config file in wp-config.php.

Is it wordpress.com hosting you’re with? If so, do you have access to the wp-config.php file or is that restricted?

Thanks,
Calvin

Hey @goshunk358!

Quite often the issue when it fails to download completely is a case of the web server you’re running WordPress on not being permitted to make outbound requests to our domain (app.veeqo.com) and port 443. Can you confirm that your firewall is set up to allow such requests?

If that all seems to be running ok and you’ve confirmed that it allows such access, then please drop our support team an email on [email protected]. They’ll be able to help troubleshoot a bit more.

Or if you don’t wish to open outbound access then there’s also the option of installing the bridge via FTP. This plugin just automates the whole process for you ??

Hope this helps!

Calvin

Hey @gnarlyinc,

So sorry for the late reply — I didn’t get a notification about this thread previously!

Anyway if it still helps you, you can indeed do that. In Veeqo you can set up each of your WooCommerce stores as a new store in Veeqo then you’ll be able to see orders from each of them in your Veeqo dashboard. From there you can filter, print, ship by each store.

Let me know if I can help with anything else!

Hey, @diegpl !

This error usually occurs when the bridge is installed on an instance of WordPress that doesn’t have the WooCommerce plugin active.

Can you confirm that the WooCommerce plugin is installed and active on your WordPress site?

If it is active then it could be an issue with your site not having the standard configuration that we expect in order for the integration to work. With this being the case, it would be best to email [email protected] with the site details (URL) and they’ll be able to investigate further.

Let me know if this helps!

Hey Virginia!

The Veeqo app doesn’t integrate with Etsy at this moment in time however it’s in our roadmap for this year. I’ve checked with the team and current estimation for release is around mid-September.

Also if you’re interested in achieving it programmatically yourself for now then you could also looking at our API to sync data across between Etsy and Veeqo, which you can find out more about here: https://developers.veeqo.com.

If you drop us an email on [email protected], let them know of this thread and we can notify you when the Etsy feature is available and keep you posted. Or I can update this thread afterwards.

Hope this helps!

Thanks,
Calvin