camiskj

Thank you, I will use this option instead of the coupons.

I’m sorry, I see you might have misunderstood me calling it “on-site” payment. What I mean is on arrival payment. The booking system does not offer any other payment method, the customer is only allowed to select payment on arrival (but as meantioned earlier, the booking system uses coupons, and therefore has to include the payment step of the booking – please correct me if this is wrong, and there is another way for a customer to add a coupon code).

So, this might be the reason then for the payment notifications not being received. A payment transaction is what pushes the system to send these e-mails?

Thank you for the help, but when I change to the settings you suggested, neither the admin or the customer receives an e-mail when “payment” (the “pay on-site” box i checked and the customer has pressed “continue” to complete) is completed. The booking does show up as approved under “bookings”.

There has not been any problems with receiving e-mails before.