Helper Plugin solved one problem but created another

  • Resolved nhowarth

    (@nhowarth)


    2 years, 9 months ago

    Although the helper plugin I installed (see https://www.ads-software.com/support/topic/small-pictures-expand-to-fill-full-width/ ) solved the problem I was having with ‘expanding pictures’, it has introduced another problem.

    My featured is a modal image, but with the helper plugin active I get error message “The image #1 could not be loaded.”

    In your reply to my earlier issue, you wrote “you could activate Imagify and the “Use <picture> tags” option”. I couldn’t find that option in Imagify’s settings?

    Regards
    Nigel

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WP Media

    (@wp_media)

    Hi @nhowarth,

    This is Joseph from Imagify once again, and I’ll gladly assist you here as well!

    I’m very sorry to hear you are getting that error message saying the image can’t be loaded with the helper plugin activated!

    However, when I checked the link you provided, I’m not seeing that from my end of things:

    View post on imgur.com

    It appears that the helper plugin is still currently activated, is that correct? I’m assuming this because the attributes are still on the img element rather than the picture element, which is what that helper plugin does (normally the attributes are moved to the picture element):

    View post on imgur.com

    So may I ask, is this issue still happening for you? And if so, may I ask what browser you are using to view the page?

    Have you tried to log out from your Imagify account, clear your browser’s cache and cookies, do a hard refresh of your page, log back in, and then see if it’s still happening for you? A hard refresh is generally done using Ctrl + F5 on Windows, and Command + Shift + R on Mac.

    I can see (also from the second screenshot above) that your images have lazy loading applied to them, so that could also be related to the issue. You might also try disabling that if nothing else is working on your end.

    Regarding the “Use picture tags” option, I think you may already have that enabled, but you should be able to find it in the Imagify plugin settings page. It should look like this:

    View post on imgur.com

    I’ll look forward to your response and I’ll be glad to continue assisting however I can!

    Best regards,
    Joseph

    • This reply was modified 2 years, 9 months ago by WP Media.
    Thread Starter nhowarth

    (@nhowarth)

    Hi @joseph

    Yes, the helper plugin was active – I’ve just disabled it.

    The modal image without the helper plugin active works OK. But as you will see on the page, the copyright image at the foot of the article is stretched.

    I mainly use Firefox and occasionally Chrome and (rarely) Edge. The problem shows on all three browsers.

    Regards

    Nigel

    Plugin Author WP Media

    (@wp_media)

    Hi @nhowarth,

    With the helper plugin disabled, I believe an alternative solution for the copyright image display issue could be to add the following custom CSS:

    picture.aligncenter img {
    width: auto;
    display: inline;
    margin-bottom: 0;
}

    If I add that on my end, here is how it looks:

    View post on imgur.com

    Please let me know how this works for you, and I’ll be glad to continue assisting any way I can!

    Best regards,
    Joseph

    Thread Starter nhowarth

    (@nhowarth)

    Thanks Joseph, that’s fixed it.

    Best regards
    Nigel

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Helper Plugin solved one problem but created another’ is closed to new replies.