cantonjester

Mike,

The ticket is being addressed (they acknowledged a surge in tickets creating a delayed response time).

Lo-and-behold, it’s theme (Edge/Hudson) related.

I’ve opened a ticket with Edge (theme creator).

Keith

Ticket ID? #451676

Thank you very much!

I am trying to use the Order Delivery extension sold on WooCommerce’s website that I just purchased on behalf of my client.

Ye, my client is currently using a 3rd party plugin to capture the delivery date. However, that plugin has started bypassing caching, which caused 503 errors. We’ve been advised to seek alternatives.

I have a ticket open with WooCommerce about this, but it’s going on 24 hours without a reply.

However, I did note the developer listed, Theme Squad, has zero support offered via their site. Then again, that site was not linked to WooCommerce’s website, where the extension was purchased.

Thanks for your assistance!

BTW, the Shop Base page is intentionally not defined, and WooCommerce assisted with a customized solution to fit a tab-based sorting system on the site. I doubt that affects the situation here though.

The extension/plugin is currently deactivated since the site is currently live. Do I need to activate the plugin to provide you an accurate status report?

`
### WordPress Environment ###

Home URL: https://vaccarospastry.com
Site URL: https://vaccarospastry.com
WC Version: 2.6.4
Log Directory Writable: ?
WP Version: 4.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: ? 5.4.42 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 65 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: ? 5.5.43 – We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.6.4
:
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?

### Active Plugins (37) ###

LayerSlider WP: by Kreatura Media – 5.6.2
PW Advanced Woo Reporting: by Proword – 3.0
Better WordPress Google XML Sitemaps: by Khang Minh – 1.4.1
Contact Form 7: by Takayuki Miyoshi – 4.4.2
Duplicate Post: by Enrico Battocchi – 2.6
Easy Google Fonts: by Titanium Themes – 1.4.1
Edge CPT: by Edge Themes – 1.0
Error Log Monitor: by Janis Elsts – 1.4.2
Food and Drink Menu: by Nate Wright – 1.4.3
WPBakery Visual Composer: by Michael M – WPBakery.com – 4.11.1
reCAPTCHA: by Ash Matadeen – 1.4
Optimus: by KeyCDN – 1.4.6
Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 5.2
P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
Search Engine Visibility: by GoDaddy – 0.5
Sidekick: by Sidekick.pro – 2.6.8
Simple Custom CSS: by John Regan
Danny Van Kooten – 3.3

Slash Admin: by Giorgos Sarigiannidis – 3.1
Smart Manager: by Store Apps – 3.9.18
SVG Complete: by Automatic Rock – 1.0.2
SVG Support: by Benbodhi – 2.2.3.2
TinyMCE Advanced: by Andrew Ozz – 4.3.10.1
UPS WooCommerce Shipping: by WooForce – 2.6.8
User Role Editor: by Vladimir Garagulya – 4.26.3
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.0.9
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.1.4
WooCommerce Cart Notices: by WooThemes / SkyVerge – 1.6.0
WooCommerce Checkout Field Editor: by WooThemes – 1.4.10
WooCommerce Custom Product Tabs Lite: by SkyVerge – 1.5.0
WooCommerce Enable Free Shipping on a Per Product Basis: by Patrick Rauland – 1.0.1
Booster for WooCommerce: by Algoritmika Ltd – 2.5.4
WooCommerce SecureSubmit Gateway: by SecureSubmit – 1.8.4
WooCommerce Smart Coupons: by WooThemes – 3.1.2
WooCommerce: by WooThemes – 2.6.4
WooCommerce Helper: by WooCommerce – 1.7.0
Wordfence Security: by Wordfence – 6.1.12
Yoast SEO: by Team Yoast – 3.4.1

### Settings ###

Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?

### WC Pages ###

Shop Base: ? Page not set
Cart: #1194 – /shopping-cart/
Checkout: #1198 – /checkout/
My Account: ? Page does not contain the shortcode: [woocommerce_my_account]

### Taxonomies ###

Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Hudson Child
Version: 1.0.0
Author URL: https://demo.edge-themes.com/
Child Theme: ?
Parent Theme Name: Hudson
Parent Theme Version: 1.4
Parent Theme Author URL: https://demo.edge-themes.com
WooCommerce Support: ?

### Templates ###

Overrides: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: hudsonwp/woocommerce/cart/cart-empty.php
hudsonwp/woocommerce/cart/cart-shipping.php version 2.3.0 is out of date. The core version is 2.5.0
hudsonwp/woocommerce/cart/cart-totals.php
hudsonwp/woocommerce/cart/cart.php
hudsonwp/woocommerce/cart/shipping-calculator.php
hudsonwp/woocommerce/checkout/form-coupon.php
hudsonwp/woocommerce/checkout/thankyou.php
hudsonwp/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 2.6.1
hudsonwp/woocommerce/content-single-product.php
hudsonwp/woocommerce/content-widget-product.php version – is out of date. The core version is 2.5.0
hudsonwp/woocommerce/global/form-login.php
hudsonwp/woocommerce/global/quantity-input.php version 2.1.0 is out of date. The core version is 2.5.0
hudsonwp/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 2.5.0
hudsonwp/woocommerce/loop/loop-start.php
hudsonwp/woocommerce/loop/pagination.php
hudsonwp/woocommerce/loop/rating.php
hudsonwp/woocommerce/loop/result-count.php
hudsonwp/woocommerce/loop/sale-flash.php
hudsonwp/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 2.6.0
hudsonwp/woocommerce/myaccount/form-lost-password.php version 2.3.0 is out of date. The core version is 2.6.0
hudsonwp/woocommerce/myaccount/my-address.php version 2.2.0 is out of date. The core version is 2.6.0
hudsonwp/woocommerce/myaccount/my-orders.php
hudsonwp/woocommerce/single-product/add-to-cart/external.php
hudsonwp/woocommerce/single-product/add-to-cart/grouped.php
hudsonwp/woocommerce/single-product/add-to-cart/simple.php
hudsonwp/woocommerce/single-product/add-to-cart/variable.php version 2.4.0 is out of date. The core version is 2.5.0
hudsonwp/woocommerce/single-product/meta.php
hudsonwp/woocommerce/single-product/related.php
hudsonwp/woocommerce/single-product/sale-flash.php
hudsonwp/woocommerce/single-product/tabs/additional-information.php
hudsonwp/woocommerce/single-product/tabs/description.php
hudsonwp/woocommerce/single-product/tabs/tabs.php
hudsonwp/woocommerce/single-product/title.php
hudsonwp/woocommerce/single-product/up-sells.php
hudsonwp/woocommerce/single-product-reviews.php

: Learn how to update outdated templates
`

So…based on that particular error that lets us know this is a GoDaddy server-related issue, it’s simple happenstance that it coincided with WooCommerce’s plugin(s) upgrade/updating?

And yes, it may turn out to be this is but one of multiple issues…

Odd. Why would this become an issue now as opposed to at site’s launch? It started to happen right after I upgraded the site’s WooCommerce to 2.6.4 (and a host of associated plugins).

I’ll contact GoDaddy.

OK, so I set up the PHP error log plugin, and verified that it does work. However, the site began to behave unexpectedly overnight, and there are NO errors being collected by the plugin.

So…I just modified the wp-config file to include the following (I set the debug mode to true)

// Enable Debug logging to the /wp-content/debug.log file
define( ‘WP_DEBUG_LOG’, true );

// Disable display of errors and warnings
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );

Do I need to manually create a “debug.log” file? I couldn’t see anything in the Codex that addresses this.

I configured the PHP error log plugin.

Basically I now wait and see as to what this collects.

I’ll now look into enabling the WordPress debug logs as well.

As for GoDaddy. Yeah, apparently their cPanel offering is better at this stuff. Which tells me a WooCommerce-enabled site probably needs to be on that one, if on GoDaddy at all.

Before I do that….

I downloaded/activated a PHP error log plugin (Error Log Monitor). It’s requiring me to edit the wp-config.php file, and to also create an phperrors.log file.

Error logging is disabled.

To enable error logging, create an empty file named “php-errors.log”. Place it in a directory that is not publicly accessible (preferably outside your web root) and ensure it is writable by the web server. Then add the following code to wp-config.php:

ini_set(‘log_errors’, ‘On’);
ini_set(‘error_log’, ‘/full/path/to/php-errors.log’);
For reference, the full path of the WordPress directory is:
/home/content/p3pnexwpnas01_data01/01/3188601/html/

GoDaddy is saying:

I understand, what you can do on your end is to have a plugin for error logs.
Error log seems not available for this kind of platform.
We can only provide the FTP logs, which is not related to your concern.

Thank you. I’m in a chat window with somebody there now.

(I’ve looked and don’t see anywhere GoDaddy’s let me view error logs)

Thank you for your reply!

There currently isn’t a plugin that is dedicated to tracking errors.

I guess I need to contact GoDaddy?

I’m not a server guy at all, but a quick Google check reveals that it’s likely a server side error that could involve a permissions’ or .htaccess issue.

Contact your hosting provider!