cantraig

Sure I have edited the review. Hope you’re happy with the update.
Slightly disappointed my host have not picked up on the error you pointed out.
As you can tell I am a complete novice.

I look forward to hearing from you about the testing and after how you have dealt with this I will be trying the plugin again once you e got back to be about version 8.

@kadament

php version 8.0.28

yes I added the live api and proceeded to do a ￡1 transaction which was successful.

2023-03-13T16:41:52+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T16:43:08+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T16:52:08+00:00 INFO Reached process payment without errors. Saving: CU0029JNPKVS2F PRQ00035SYC56JQ PM00QYA04SDK6R
2023-03-13T16:52:08+00:00 INFO GC payment was successful but payment is still pending at checkout completion -> order: 9442
2023-03-13T16:52:21+00:00 INFO Webhook payment event, order: 9442 payment status is updated but order status stays the same. PaymentID = PM00QYA04SDK6R webhookID = EV03FDR5Q63G7E
2023-03-13T16:52:21+00:00 INFO Webhook payment event, order: 9442 payment status is updated but order status stays the same. PaymentID = PM00QYA04SDK6R webhookID = EV03FDR7DPAF3V
2023-03-13T16:54:04+00:00 INFO Webhook payment event, order: 9442 status updated to: processing paymentID = PM00QYA04SDK6R webhookID = EV03FDR9VR7TJW
2023-03-13T16:55:04+00:00 INFO Webhook payment event, order: 9442 status updated to: processing paymentID = PM00QYA04SDK6R webhookID = EV03FDR9VR7TJW
2023-03-13T17:08:48+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T17:09:08+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T17:10:01+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T17:11:39+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T17:13:05+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T17:14:11+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T17:19:27+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T17:21:12+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T17:22:19+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC
2023-03-13T18:50:05+00:00 ERROR Webhook payment event recieved, but no order exists with Payment ID: PM00QYB0M8CEE7
2023-03-13T19:38:55+00:00 ERROR Error recieving customer ID | payment ref | payment ID from GC

Then these-

2023-03-13T13:32:26+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 14684160 bytes) in /homepages/37/d4295971963/htdocs/wordpress/wp-content/plugins/wordfence/lib/wfConfig.php on line 711

The next error prior was 2 days before this issue.

many thanks for your dedication and help by the way.

@kadament
here is the log. This is the error from the time my website went down, only getting it back when disabling the GoCardless plugin.
WooCommerce was not deleted rather disappeared. When trying to reactivate WooCommerce it was nowhere to be found in the Plugins from the WPadmin.
I was unable to install woocommerce due to a message- Installation failed: Destination folder already exists.

this morning i have accessed the files via Filezilla, i went in and found the woocommerce file. i had to rename the file and then install a new woocommerce file. i now have everything back.

My host have told me not to reactivate this GoCardless Plugin and i should delete it altogether?
as i said at first i was extremely impressed with your plug in.

2023-03-13T17:41:03+00:00 CRITICAL Uncaught Error: Typed property gc_ob_wc_gateway::$gatewayGocardless must not be accessed before initialization in /homepages/37/d4295971963/htdocs/wordpress/wp-content/plugins/wc-gocardless-instant-bank-payments/wc-gocardless-instant-bank-payments.php:173
Stack trace:
#0 /homepages/37/d4295971963/htdocs/wordpress/wp-includes/class-wp-hook.php(308): gc_ob_wc_gateway->initBillingRequestController('')
#1 /homepages/37/d4295971963/htdocs/wordpress/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#2 /homepages/37/d4295971963/htdocs/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /homepages/37/d4295971963/htdocs/wordpress/wp-admin/admin-ajax.php(203): do_action('wp_ajax_nopriv_...')
#4 {main}
<span style="background-color: rgb(238, 238, 238); color: rgb(60, 67, 74); font-family: monospace; font-size: 13px;">  thrown in /homepages/37/d4295971963/htdocs/wordpress/wp-content/plugins/wc-gocardless-instant-bank-payments/wc-gocardless-instant-bank-payments.php on line 173</span>

@ironprogrammer i was not able to get it fixed however when updating to 6.1.1 it fixed the error for me.

@macmanx thanks for this info.
I will look into doing what you suggested when I have time to solve anything that may go wrong in the process.
In the meantime I need to hide the error messages from my website. Since this is being displayed I’m loosing a lot of potential sales.

I have looked around and saw that I can set WP_DEBUG_DISPLAY to false and expect PHP messages to *never* display on-screen to visitors?

Is there any risk in doing this? I only feel comfortable adding to css I’ve never gone much further than this before.

Hello Niklas,
I have an update for you….
So I went ahead and played around on my other website, there are no other plugins. The same error started happening.
I then played around with different settings in the Woo Discount Rule plugin. I believe I have a solution to this issue!
I have tried this solution on both of my websites an I am delighted to confirm…. ALL IS WORKING AS EXPECTED!

So what I have found-
In the Woo Discount Rule plug in when creating a discount you have two options, one is to display the discount as a coupon in the basket, or it can just change the product price.
If you have the checkbox ticked “Show discount in cart as coupon instead of changing the product price ?” – The PayPal plugin error occurs.

If you ensure than all discounts created with this plugin are changing the product price and not showing in the basket as a coupon this error does not happen.

This may also explain your thoughts regarding this happening to some and not others, i believe all users who use this plug in will get this error if they have the box ticked to show as a coupon. You may be able to recreate this issue now too.

I also have MyRewards Plugin, which adds a rewards based discount to the basket at the customers wish. This to my knowledge has not caused the same error, the only orders to my knowledge with the error contain a multibuy deal using this Woo Discount Rules.

I have another website which I am currently setting up. I do not have any discount add on purely the WooCommerce coupons. This second website is yet to launch.
I’m thinking this second website may be the easiest and best place to test this.
I have done 3 consecutive transactions with WooCommerce and PayPal Payments.
Shall I install the Woo Discount rules on this second website to see if the same error comes up? This is the current site info for this second site:

### wp-core ###

version: 5.9.1
site_language: en_GB
user_language: en_GB
timezone: UTC
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /homepages/24/d4296231672/htdocs/wordpress
wordpress_size: loading...
uploads_path: /homepages/24/d4296231672/htdocs/wordpress/wp-content/uploads
uploads_size: loading...
themes_path: /homepages/24/d4296231672/htdocs/wordpress/wp-content/themes
themes_size: loading...
plugins_path: /homepages/24/d4296231672/htdocs/wordpress/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-active-theme ###

name: Storefront (storefront)
version: 3.9.1
author: Automattic
author_website: https://woocommerce.com/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, automatic-feed-links, custom-logo, menus, html5, custom-background, custom-header, site-logo, title-tag, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-font-sizes, editor-style, responsive-embeds, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, starter-content, widgets, infinite-scroll
theme_path: /homepages/24/d4296231672/htdocs/wordpress/wp-content/themes/storefront
auto_update: Enabled

### wp-themes-inactive (3) ###

Twenty Twenty: version: 1.9, author: the WordPress team, Auto-updates enabled
Twenty Twenty-One: version: 1.5, author: the WordPress team, Auto-updates enabled
Twenty Twenty-Two: version: 1.0, author: the WordPress team, Auto-updates enabled

### wp-plugins-active (15) ###

Clearpay Gateway for WooCommerce: version: 3.4.0, author: Clearpay, Auto-updates enabled
Fasthosts Assistant: version: 7.3.0, author: Fasthosts, Auto-updates enabled
Google Listings and Ads: version: 1.11.1, author: WooCommerce, Auto-updates enabled
Jetpack: version: 10.6, author: Automattic, Auto-updates enabled
MailPoet 3 (New): version: 3.82.0, author: MailPoet, Auto-updates enabled
MailPoet 3 Premium (New): version: 3.82.0, author: MailPoet, Auto-updates enabled
myStickymenu: version: 2.5.8, author: Premio, Auto-updates enabled
One Time Login: version: 0.3.1, author: Daniel Bachhuber, Auto-updates enabled
StoreCustomizer: version: 2.3.7, author: Kaira, Auto-updates enabled
Visual Term Description Editor: version: 1.8.1, author: Shea Bunge, Auto-updates enabled
Website Open/Closed Toggle: version: 0.3.7, author: RS, Auto-updates enabled
WooCommerce: version: 6.2.1, author: Automattic, Auto-updates enabled
WooCommerce Blocks: version: 7.0.0, author: Automattic, Auto-updates enabled
WooCommerce PayPal Payments: version: 1.6.5, author: WooCommerce, Auto-updates enabled
WooCommerce Weight Based Shipping: version: 5.3.19, author: weightbasedshipping.com, Auto-updates enabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 64M
upload_max_filesize: 64M
max_effective_size: 64 MB
max_file_uploads: 20
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 4.4.299-icpu-082 x86_64
httpd_software: Apache
php_version: 7.4.25 64bit
php_sapi: cgi-fcgi
max_input_variables: 5000
time_limit: 50000
memory_limit: -1
max_input_time: -1
upload_max_filesize: 64M
php_post_max_size: 64M
curl_version: 7.64.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.5.10-MariaDB-1:10.5.10+maria~buster-log
client_version: mysqlnd 7.4.25
max_allowed_packet: 67108864
max_connections: 3000

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /homepages/24/d4296231672/htdocs/wordpress/wp-content
WP_PLUGIN_DIR: /homepages/24/d4296231672/htdocs/wordpress/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: -1
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### jetpack ###

site_id: 202517603
ssl_cert: No
time_diff: undefined
version_option: 10.6:1644070276
old_version: 10.6:1644070276
public: Public
master_user: #1 cantraig_candles
current_user: #1 cantraig_candles
tokens_set: Blog User
blog_token: T4pLRewHUmSVdFYRzdgTLz5C%F!MW*q8
user_token: qG3K!YdJ(eg@MkDC)XTQBs9&1@xd1d($
version: 10.6
jp_plugin_dir: /homepages/24/d4296231672/htdocs/wordpress/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Sat, 05 Feb 2022 14:12:51 +0000","finished":"Sat, 05 Feb 2022 14:12:55 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/mayburys.uk","siteurl":"https:\/\/mayburys.uk","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

Any other things I can do to help?

Yes we use Woo Discount Rules. Today we have found every order with an automatic discount has generated this error. All orders without this specific discount have worked successfully. I actually came across an email reply which found its way into my junk folder,
The email said-
I have spoken with our developers and this issue will likely be addressed shortly after 1.7.0 update that is currently getting finished and will be tested in the next 2 weeks.
we currently do not have the fix available for you when using this plugin. I will link the bug that we have open to this ticket, so you will be made aware once it is available for you.

As Woo Discount Rule’s is a commonly used plug in on my site (i have several offers relating to qty discounts) i have had to deactivate this plug in. in the meantime I have now been able to re-activate the old plug in PayPal Standard.

hi thanks for your reply. it is not the emails being sent that is going to spam.
it is when the user is entering their email into the Lucky Wheel to make a spin they are being told they can not use that email address as it is marked as spam.

Hello, sorry for the delayed response.
So i went through and checked through your steps and nothing has worked.
Here is a screen shot of the error message
https://snipboard.io/LuesAJ.jpg

I no longer have access to any Jetpack blocks at all, in fact the blocks available to me are now very limited.

Hi @erania-pinnera The problem i now have is that i have no jetpack blocks available at all.
So when i removed the block i could not re add it.
Throughout the entire site not just the one page. i have lost access to all blocks associated to Jetpack.
On any page where i already had Jetpack blocks active, i have a message to say i can remove the block entirely but i can not edit, add or do anything relating to any jetpack block.

i have two websites. both identical (just different brands). the problem only with one Cantraig.co.uk

• This reply was modified 3 years, 5 months ago by cantraig.