captaincrank

Subscribed as I have same problem and can’t upgrade from WC 3.1+

See my response at https://www.ads-software.com/support/topic/emails-not-being-delivered-to-customers/#post-9448601

Basically WC support told me my theme was causing an issue with WC 3.1.2, so I downgraded back to 3.1.0 and all is fine now. But emails were only part of what WC 3.1.2 broke as noted in my response in the other thread.

Had to downgrade back to version 3.1.0 to fix the email and other problems. See https://www.ads-software.com/support/topic/emails-not-being-delivered-to-customers/#post-9448601 for more information.

I had a similar problem with WC 3.1.2. No emails were being sent to admin or customers at all. At the request of WC support, I installed WP Mail Log and confirmed no emails were being sent. Worse, the checkout page was not redirecting customers to the thank you page on completion of a successful order – causing many customers to hit the submit button multiple times and requiring me to delete duplicate orders. To test the problem the customers were having, I tried to put Simplify Commerce in sandbox mode but it would not save. WC support said my theme was causing a conflict, so I reverted back to WC 3.1.0 and everything is working fine – emails being sent, no hangups on the order page, and I can put the Simplify Commerce plugin in sandbox mode.

I’m seeing a similar issue with orders paid via PayPal. I suspect there is a bug.

David, thank you so much for the code. It works and solved the problem! And thanks for the link to the schema plugin for WC. Seems like that offers a lot, probably much more than I knew even existed. LOL Thanks again for the help!

@davidtrebacz

But even after restoring default microdata using the updated github file, WC still does not add itemcondition. Any idea how to add it? I tried adding it in two spots and it did not output the schema for the item condition (being new).

WC 3.1 broke it again and can’t figure out how to add the schema for the item condition. Anyone know how?

Not sure why this is not supported in base WC because the item condition is a very important declaration for any product offering and is throwing errors in adwords. ??

Nevermind… Found this was a known bug with a pre-release fix available. For anyone else experiencing the problem, visit: https://github.com/woocommerce/woocommerce/issues/15873

Still wish item condition were supported!

To be more specific, the items missing are not being output to the HTML, which I am sure will impact the quality score of product ads and increase the cost of running them. It may also impact organic ranking of products, which I too fear.

Only the below can be found in Google’s structured data testing tool:

Type: Product
ID: Product URL
URL: Product URL
Name: Product Name

Please someone who has updated to WC 3.1 test a product on Google’s structured data testing tool at https://search.google.com/structured-data/testing-tool to confirm the missing structured data is a WC issue and not related to my theme. Thanks in advance for your help!

Who is your payment processor? If you are using a paid plugin for the payment processor, your support request should be placed under that paid or even free plugin.

It is terrible that sloppy and untested code was pushed as an update. I lost a day and a half worth of data because of this. Thanks to netspy and bjornaerts for the help in fixing this. Hopefully the plugin developer will view this thread, review their code and push a fixed version.

edesingtr, the comment in the code states: “Code goes in theme functions.php”

Mike,

Thanks for your response. I created a ticket earlier. Please see ticket: #557054

Well I had been looking for an answer to this for a while and Uriel1339 came to the rescue! It works and just wanted to say thanks!