carolcardwell

Been there done that, have the T shirt. It sucks. Thank you for sharing such personal information.

I am one of the dissatisfied ones with customer support. However, this information helps me understand on a personal note, however, it doesn’t help on a business level as I still have Business issues I am having to deal with in regards to my new cart.

Thank you for the offer of a refund, However, for now, I for one have the ability to wait it out and hope you are able to “get back on the horse” soon.

Sincerely,
Carol

P.S. You might consider a template email to your clients stating a personal emergency and offering a refund if they can’t wait in line for support. I know it would have helped me not be so irritated and frustrated as a 20 year business owner. And it might help salvage your hard earned 99% 5 star rating.

Did you see this link?
https://www.sunshinephotocart.com/docs/getting-started-with-ftp/
I haven’t looked at it thoroughly, but it might help.

Thank you glk5406. I’ve been in business for over 20 years. Not getting back to a client is not a good business practice. Great Product, but I hope he improves this point.