carolm29 (woo-hc)

Hey, @designsantiago!

Hello, I am still waiting for a response. I responded by gmail and still nothing and I sent everything they asked me for.

Do you mean you sent the information I asked for in the first reply via gmail?

If so, can you please share to which email you sent it to?

Please notice that for us to view your reply you need to share the information here ??

Looking forward to your reply.

Have a wonderful day!

Hey, @debby78018!

I’m glad to know you have solved the issue ??

Thank you for sharing the solution here and contributing to the WooCommerce Community. This might help other users in the future.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Hey there, @anikomarketing! Thanks for contacting us. I’m happy to help you.

Let’s investigate to figure out what is causing this.

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
Also, please enable Square debug mode on WooCommerce > Settings > Square, and try to sync again. Then please also search for Square errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hey there, @ninsu! Thanks for contacting us. I’m happy to help you.

This error you shared is related to Stripe.

Can you please confirm which Stripe plugin you are using?
You mentioned a polish version of the website, which plugin you are using to have a multi-lingual site?

Is there anything different about this product when you compare it to the others?

Did you add it via the default WooCommerce interface?

Looking forward to your reply.

Have a wonderful day!

Hey there, @nadhonar! Thanks for contacting us.

I’m glad to know you were able to find the issue.

Thank you for sharing the solution here and contributing to the WooCommerce Community. This might help other users in the future.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Hey, @sdturnbull!

Ahh, yes it is using Elementor Pro and their cart widget. I will reach out to them.

That’s great, I hope they are able to help you solve this soon ??

I’ll close this thread now, okay?

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Hey there, @marchajj! Thanks for contacting us. I’m happy to help you.

i need first to have the phone mandatory not optional:”kindly note i need to edit the checkout form and edit?these fields:?basically: – Phone in checkout should be mandatory why optional its showing??“

The steps to change this depends on the type of theme you are using. Can you please go to the Appearance tab on your dashboard and let us know if you see the Editor option or the Customize option so we can share the correct steps to make the phone field mandatory? ??

the?new color.please can we make it for add apartment. to set the bg color to:”(#b8c5d3)

Changing the color there is not a default WooCommerce feature.

By default the checkout fields are all the same color. It might be your theme or a plugin you use changing this.

To test, you can try temporarily switching to another theme to check if it remains like this.

Please let us know how it goes.

Have a wonderful day!

Hey, @debby78018!

Per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

Have a wonderful day!

Hey there, @creditoinsieme! Thanks for contacting us. I’m happy to help you.

Do you mind sharing screenshots of the page you are seeing the error?
I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Can you also please share the Fatal error logs (if any) and Facebook errors under WooCommerce > Status > Logs. Then you can use the selector to search for errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hey, @rodrigoduarte!

I’m glad to know the issue was fixed! ??

I’m going to close this thread now, okay?

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Hey, @pieterbezuijen!

I’m glad to know that your issue was fixed by this.

If you need further help, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

Have a wonderful day!

Hey there, @citrommotor1! Thanks for contacting us. I’m happy to help you.

Do you mind clarifying what you mean by complex categories?

Also, to confirm when you tried the conflict test you disabled all plugins but Woo, correct?

This is commonly caused by either a plugin conflict (which you already checked) or issues with the plugin installation. Sometimes during updates something can go wrong and corrupt plugin data. So can you please try reinstalling Woo to see if a fresh install fixes the issue?

Looking forward to your reply.

Have a wonderful day!

Hey, @erbacealab!

Thanks for the clarification.

Loading at the top of the page is the default, so to choose exactly where the page will be when it loads after going to page 2/3/etc requires custom code.

While we can’t provide support for code customization as per our support policy, we do our best to offer advice and direct you to appropriate resources.

You can visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there too.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Hey, @pglad!

I’m glad you were able to find the issue! ??

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Hey there, @marchajj! Thanks for contacting us. I’m happy to help you.

even in the order receive page, the date order?is wrong?is that possible to edit/change someway from the backend or from CPANEL server level or needed a plugin here?

The way the date shows depends on the language. Since your website seems to be in English, the standard way is September 12, 2024.
It is not possible to change this by default, but you probably can achieve this with custom code.

Kindly note i need to customize all my HTML emails tempaltes, i want to change BG Color of thank you?for your order?and update body text color and fonts from the backend if possible. and I want to fix the ordering of the dates from:”[Order #14608] (September 12, 2024)” to “[Order #14608] (12 September, 2024)” is that possible please?

Editing the email templates requires custom code or third-party plugins.

While we can’t provide support for code customization as per our support policy, we do our best to offer advice and direct you to appropriate resources.

We have a blog post with some tips and also some plugin recommendations.

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there too.

I hope this was clarifying. Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!