cartpopsteam

Hello Shallot,

Sure, we’d be happy to help. Could you please submit a ticket at https://cartpops.com/ and provide more details about the error? Including the error logs will be really helpful. We’ll take a closer look and work on finding a solution for you

Best,

Niel, Cartpops

Hey Nanny7,

Please make sure to update the plugin to fix the issue. It’s already been sorted out. ??

Best,

Niel, Cartpops

Hey Nanny7,

I’m sorry to hear that you’re encountering this error. To help you resolve this issue, could you please provide more context? Specifically, where are you seeing this error message? Did you recently add a custom script or make any changes to your website?

In the meantime, here are a couple of steps you can try to resolve the issue:

1. Reinstall the Plugin: If this error is related to a specific plugin, consider reinstalling it. Sometimes, plugin files can get corrupted during updates or installations.
2. Check PHP Version: Make sure you are using PHP version 7.4 or higher. Older PHP versions may not be compatible with some plugins or scripts. You can usually change the PHP version in your hosting control panel.

Feel free to share more details about the error or your website setup, and I’ll do my best to assist you further.

Best,

Niel, Cartpops

Hello Gerardo,

I’ve reviewed your website, and it appears that the cart is already set up to open automatically when a product is added. This behavior is working as expected, and I can confirm that the cart opens automatically when you add items. You can see this behavior in action in this video: https://share.zight.com/8Lu6r4bg

If you have any further questions or if there’s anything else you’d like to customize regarding your cart, please feel free to let me know, and I’d be happy to assist you further.

Best,

Niel, Cartpops

Hey Thomas,

We hear your concerns about the upcoming Woocommerce 8.0 release and the HPOS compatibility.

The good news is that we’re actively working on Cartpops V2, which will use the new WooCommerce Storefront API. With this update, our plugin will be fully aligned with the API, making it compatible with the changes in Woocommerce 8.0, including HPOS support.

Best,

Niel, Cartpops

Hey Zaka,

No problem at all! If you have any more questions or need further assistance let us know.

Best,

Niel, Input WP Support Team

Hello Zaka888,

For question 1, CSS can likely fix the issue, but it’s beyond our support scope.

For question 2, do you want the cart to be visible only on desktops or both? To hide it on mobile, you can use CSS. To hide it completely, check the plugin settings. See: https://share.getcloudapp.com/Z4updqom

Let me know.

Best,

Niel, Input WP Support Team

Hey Nanny,

Thanks for bringing this up. To better assist you, could you please provide us with more details about the specific shipping error text you’d like to modify? This way, we can understand the issue better and work on finding the best solution for you. Looking forward to your response! ??

Best,

Niel, CartPops

Hello Richard,

Thanks for letting us know about the issue! We’ll pass it to our devs for a closer look. In the meantime, it’d be wise to disable the affected plugin to stay safe. We’ll keep you posted.

Best,

Niel, Cartpops

Hello Chris,

That’s great to hear that you found a solution by modifying the “class-cartpops-ajax.php” file. I’m glad you were able to work around the issue.

I wanted to let you know that we have received similar reports from other users regarding translation issues, and we have already reported it to our developer. They are actively working on addressing this issue, and we’re hopeful that it will be fixed in the next release.

Thank you for bringing this to our attention, and please don’t hesitate to reach out if you have any further questions or need assistance.

Best,

Niel , Cartpops

Hello Misterpo,

Thank you for the update. Let us know if there is anything else we could help with.

Best,

Niel, Cartpops

Hello Misterpo,

It seems like the issue you’re facing has already been addressed in the latest release of Cartpops. You can find the details in the changelog here: https://docs.cartpops.com/changelog.

However, to assist you further, could you please provide me with the name of your website so that I can perform some tests and help you resolve the problem?

Best,

Niel, CartPops

Hello Nanny7,

To better assist you, could you please provide more details about the issue you’re facing and how you added the mentioned function? Also, could you share the URL of your website? We’ll be able to provide more specific guidance once we have these details. Thank you!

Best,

Niel, Cartpops

Hello Nanny7,

After reviewing your request, I regret to inform you that there is no native feature within our system to achieve the specific customization you’re looking for. This type of request involves scripting and customization beyond the scope of our support services.

Adding our icon to the menu, incorporating the cart count, and changing the removal icon to a trash can would require custom development and modifications to the theme’s code. It’s recommended to consult with a developer or technical expert who can assist you in implementing these customizations according to your specific needs.

We apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or need assistance with any other aspect, please feel free to ask.

Best,

Niel, Cartpops

Hello Nanny7,

Thanks for reaching out and letting us know about the error you’re encountering. We apologize for any inconvenience caused.

To better assist you, could you provide some more details? Specifically, it would be helpful to know the steps you took before the error occurred, any additional error messages you might have seen, and the browser or device you’re using.

Once we have this information, our team will investigate the issue and work on finding a solution for you.

Thanks again, and we appreciate your patience!

Best,

Niel, Cartpops