cartpopsteam

Hey Justin,

You’re welcome! We’re glad to hear that the plugin update resolved the compatibility issue and that everything is working perfectly now. If you have any further questions or need any assistance, feel free to reach out to us.

Best, Cartpops

Hello Raido,

Thank you for your inquiry. I will check with our developer regarding the hooks/filters for overriding the CartPops redirect for quote products. I will get back to you with the relevant information as soon as possible.

Best,

Niel, Cartpops

Hello everyone,

Thank you for providing the additional information and performing the troubleshooting steps. I apologize for the inconvenience you have experienced with the cart not updating on multiple WooCommerce websites.

I want to assure you that I have already reported this issue to our developer yesterday, and have been actively working on identifying the root cause. I’m pleased to inform you that we have identified the problem and are currently working on a fix to resolve it.

We understand the importance of resolving this issue promptly, and we appreciate your patience while we work towards a solution.

Once again, I apologize for the inconvenience caused, and we appreciate your understanding and cooperation.

Best,

Niel, CartPops Team

Hey there,

Thanks for reaching out to us about the issues you’ve been facing with Cartpops. We totally understand how frustrating it can be when something that was working seamlessly suddenly stops functioning.

We’ve actually tested Cartpops with the latest versions of WordPress and WooCommerce, and it’s been working like a charm on our end. However, compatibility can sometimes be influenced by a few factors, such as conflicting plugins or caching mechanisms.

To help us troubleshoot this further, we recommend trying out the following steps:

1. Let’s start by disabling all other plugins except for Cartpops and WooCommerce. This will help us determine if there’s a conflict between Cartpops and another plugin that might be causing the “add to cart” issue.
2. If disabling other plugins doesn’t solve the problem, let’s try temporarily disabling any caching mechanisms you have set up on your site. Sometimes caching plugins or server-side caching can mess with the proper functioning of certain features.

By isolating potential conflicts and ruling out caching issues, we’ll be able to better identify the source of the problem. It would also be helpful for us to know the specific versions of WordPress, WooCommerce, and any other plugins you have installed.

Please give these suggestions a go, and let us know if the issue gets resolved or if you need any further assistance.

Best,

Niel, Cartpops

Hello Raido,

We apologize for any inconvenience this may have caused you. However, custom scripting and troubleshooting specific conflicts like this fall outside the scope of our support. While we would love to offer you a solution, there are instances where the complexity of individual setups requires the expertise of a web developer.

In situations like this, we recommend reaching out to a skilled web developer who can assist you further. Platforms such as Upwork, Freelancer, Fiverr, and Codeable provide access to talented professionals who specialize in custom integrations and troubleshooting.

We truly appreciate your understanding regarding the limitations of our support. If you have any other questions or if there’s anything else we can assist you with, please don’t hesitate to let us know.

Best,

Niel, Cartpops

Hello Raido,

While I can’t say for sure whether the Genesis (Studiopress) theme is causing the problem, it might be worth checking with a web developer to explore that possibility. They’ll have the expertise to dig deeper into the issue and provide you with the best guidance. Since custom scripting is not within our scope, it’s advisable to consult with a professional who can assist you further.

There are several platforms available, including?Upwork,?Freelancer,?Fiverr, and?Codeable, where you can post your requirements and find a suitable professional for the job.

Let me know if there’s anything else I can help with!

Best,

Niel, Cartpops

Hey Raido,

Here’s the modified code where the visitor will be redirected to the checkout page when they click on “Add to Cart”:

/**
 * Redirect to the checkout page after clicking "Add to Cart."
 */
function my_prefix_cartpops_add_to_cart_redirect() {
    wp_safe_redirect(wc_get_checkout_url());
    exit;
}
add_action('woocommerce_add_to_cart', 'my_prefix_cartpops_add_to_cart_redirect');

In the modified code, we remove the cartpops_add_to_cart_trigger filter and simplify the functionality. The woocommerce_add_to_cart action hook is used to trigger the redirection to the checkout page when an item is added to the cart.

Feel free to adjust the code to see fit. I hope that helps.

Best,

Niel, Cartpops

Hello Raits515

I understand that you would like to disable the drawer for certain categories and instead redirect customers straight to the checkout page after they add a product to their cart.

To add a redirection to the checkout page after the client clicks on “Add to Cart,” you can adjust the code something similar to:

/**
 * Change the add to cart trigger. Redirect to the checkout page after clicking "Add to Cart."
 *
 * @param string $trigger The add to cart trigger, default is "drawer"
 */
function my_prefix_cartpops_add_to_cart_trigger( $trigger ) {
	$trigger = 'redirect';

	return $trigger;
}
add_filter( 'cartpops_add_to_cart_trigger', 'my_prefix_cartpops_add_to_cart_trigger', 10, 1 );

/**
 * Redirect to the checkout page after adding a product to the cart.
 */
function my_prefix_cartpops_add_to_cart_redirect() {
	wp_safe_redirect( wc_get_checkout_url() );
	exit;
}
add_action( 'cartpops_after_add_to_cart', 'my_prefix_cartpops_add_to_cart_redirect' );

In this updated code, we change the add to cart trigger to 'redirect' instead of 'none'. Additionally, we add a new function my_prefix_cartpops_add_to_cart_redirect that handles the redirection to the checkout page using the wc_get_checkout_url() function. The wp_safe_redirect() function is used to perform the actual redirection, and exit is called to stop the further execution of the code.

Feel free to adjust the code to see fit. We wish we could offer you a solution for this. But in some situations, such as this one, it is already out of the scope of our support.

While we do not offer custom integration services, we suggest reaching out to a skilled web developer who can help you with this. There are several platforms available, including?Upwork,?Freelancer,?Fiverr, and?Codeable, where you can post your requirements and find a suitable professional for the job.

Let me know if you have questions.

Best,

Niel, Cartpops

Hello hengstigal,

In continuation of my previous response, I would like to emphasize that it is not safe to share your WordPress login information in this thread. As a precautionary measure, I suggest that you reach out to our helpdesk and provide your login details through that channel instead. You can do so by clicking on the following link: https://cartpops.com/contact/. This will ensure that your login information remains confidential and secure. Thank you for your cooperation in this matter.

Looking forward to your reply.

Best,

Niel, Cartpops Team

Hello hengstigal,

Thank you for reaching out and letting me know about the issue you are facing with the cart on your website. Based on the information you have provided, it seems like the issue may be related to the caching mechanism.

I have tested your site on my mobile device and on the browserstack simulator, and the cart seems to be working fine.

Watch: https://share.getcloudapp.com/4guNz9g5

However, if you have disabled the caching mechanism, it is possible that the issue reoccurs. There is a setting in WP Rocket that could be triggering the problem, which we can investigate further.

If you would like us to help you with this issue, please provide us with temporary access to your WordPress Admin logins, including the username and password. This will allow us to check the settings and see if we can identify the problem. Please let me know if you have any questions or concerns.

Best,

Niel, Cartpops Team

Hello hengstigal,

Thank you for reaching out and letting me know about the issue you are facing with the cart on your website. Based on the information you have provided, it seems like the issue may be related to the caching mechanism.

I have tested your site on my mobile device and on the browserstack simulator, and the cart seems to be working fine. However, if you have disabled the caching mechanism, it is possible that the issue reoccurs. There is a setting in WP Rocket that could be triggering the problem, which we can investigate further.

If you would like us to help you with this issue, please provide us with temporary access to your WordPress Admin logins, including the username and password. This will allow us to check the settings and see if we can identify the problem. Please let me know if you have any questions or concerns.

Best,

Niel, Cartpops Team

Hello Hengstigal,

No problem, thank you for letting me know. If you have any other questions or concerns related to our plugin, please don’t hesitate to ask.

Best,

Niel, CartPops

Hello Hengstigal

I trust this email finds you well.

I am currently facing difficulties in locating the product summary on my test site, and I would appreciate further clarification from you on this matter.

Would you kindly provide me with information on the exact location of the product summary table on the website/application? Additionally, could you please furnish me with step-by-step instructions to replicate the issue, to enable me to investigate it more comprehensively?

I apologize for any inconvenience this may have caused and I appreciate your cooperation in helping me identify this element. If you have any additional information or screen video that may assist me in comprehending the issue better, please feel free to share it with me.

Regarding the general settings, I understand that they can be managed under Settings > Drawer, as seen in the provided screenshot: https://share.getcloudapp.com/bLul1R9J. However, I did not find any settings related to the product summary.

Thank you for your time, and I look forward to hearing from you soon.

Best,

Niel, CartPops

Hello there

I hope this message finds you well. I wanted to follow up on the issue you raised with us, as we haven’t heard back from you. We understand that sometimes things can get busy, and we want to make sure that your experience with us is a positive one.

After considering the information provided, we have taken the decision to close this issue as resolved. However, please don’t hesitate to reach out to us if you have any other questions or concerns. Our support team is always available to help you at [email protected].

We value your feedback and appreciate your continued support of our company. If there is anything else we can do to assist you, please don’t hesitate to ask.

Thank you for your time, and have a great day!

Best regards,

Niel

Hello there

I hope this message finds you well. I wanted to follow up on the issue you raised with us, as we haven’t heard back from you. We understand that sometimes things can get busy, and we want to make sure that your experience with us is a positive one.

After considering the information provided, we have taken the decision to close this issue as resolved. However, please don’t hesitate to reach out to us if you have any other questions or concerns. Our support team is always available to help you at [email protected].

We value your feedback and appreciate your continued support of our company. If there is anything else we can do to assist you, please don’t hesitate to ask.

Thank you for your time, and have a great day!

Best regards,

Niel