casart2

It’s alright. Thanks for getting back, Pablo!

Yes, that is the plugin I’m using and that yours seems to be incompatible with.

Thanks for looking into it!
— Ashley

Hello Thanks to IT author, hoping to get your reply to this support question before we make an announcement very soon in our upcoming newsletter about your plugin. We want our website users to enjoy using it — but it has to be working first. Thanks!

Thank you so much! This is great and most appreciated! I’ll let WC know as well.

Hello, I have more information for you about what is specifically causing the problem. WC tested both their plugin that is not updating and your plugin on their test site and discovered the following:

I went ahead and had a closer look at the code which was used. You might want to pass the following information on to the plugin developers so they can have a look at this.

In the code there is a function called sfsi_checkmetas. This code is loaded right away for any admin page and doesn’t use any hooks. In this function, there is a call to get_plugins. WordPress explains the use of this function here: https://codex.www.ads-software.com/Function_Reference/get_plugins

If we have a look at the notes section it mentions the following:

Results are cached on the first run of the function, therefore it is recommended to call the function at least after the ‘after_setup_theme’ action so that plugins and themes have the ability to filter the results.

WooCommerce does exactly that, which is filter the results. Since the function sfsi_checkmetas is called too early it doesn’t allow WooCommerce to filter the plugin results. So my suggestion would be to call this code at a later stage by using the after_setup_theme action hook.

Can you please let me know if this code is something you can use in your plugin to fix the problem. Many thanks!

Yes, I have checked with WC as described. The issue has been tested and determined that it is your plugin causing this prevention. I am checking back with them but I bring this to your attention in hopes that you’ll be able to resolve this conflict with your plugin. Thank you.

In the WP Dashboard > WooCommerce > Extensions > Subscriptions tab, there is an auto update time notification and if and how many sites the plugin is being used on that reads, “Subscription: Using 1 of 1 sites available.” This is also noted in the WC account Dashboard > Subscriptions. For some reason one of the WC extensions was showing that it wasn’t being used on the site “Using 0 of 1 site available” in both of these places when it is being used and active on the front end of the website. This part of the functionality issue appears to have resolved itself, perhaps when adding your second plugin. However, there is still a WC extension that is still not auto updating. That is the main ongoing issue.

No, sorry for the confusion. Issue is the same. I was referring to the original thread when I said they weren’t working. They work on the front end. However when your plugin is activated, they do not automatically update or show that they are being used on the site when they are. WC is wondering if the same snippet of code is being used in the previous plugin as in this one? I’m not sure but perhaps that could be the culprit?

Hello again, I’ve set this new plugin up and deleted the old one and the same problem continues with your plugin. When I deactivate it, my WC extensions work fine. When I re-activate it they do not. Is it possible for you to trouble shoot and fix this conflict? I hope so because I really like your plugin and would like to continue using it. Thanks!

OK, thanks! I’ll try it and if there continues to be an issue, I’ll let you know. Appreciate your assistance!

Sorry, there is nothing else going on except a conflict with your plugin. The extensive testing singled it alone as the culprit.

Are you recommending that I purchase the premium version of your plugin rather than you fixing the version that I use? There is not guarantee this will work + seems an upsell than actually fixing the issue.

Your plugin is being used on my WordPress site that simply uses WooCommerce for my eCommerce business. All I know is that your plugin is conflicting with the WooCommerce extensions and their function and preventing them from automatically updating. Other than this, I’m not sure why your plugin is causing the problem.

Hello Nastia,

Just wanted to thank you for your reply and clarifying some details of the Lite version! I couldn’t locate a way to contact you all directly on your website. Thanks for providing the form link. Since the free version only allows one Opt-in and I’ll need a new one each month, unfortunately, I don’t believe it will work as an alternative to what I’m using.

Wishing you all the best and Happy New Year!

Hello, I’m considering purchasing your plugin to replace Privy, howevever I need certain requirements for functionality. I’m glad to read that some customization will work with the free version. I’m unclear, however about what ONE free opt-in email precisely means. Can you please let me know if it means only one type of opt-in email template or only one person can opt-in before you have to purchase the $49 / mo version, or something else? Sorry this and the following wording wasn’t exactly clear to me: “Hustle gives you all the same settings as Hustle Pro. The only difference is that Hustle Pro offers unlimited opt-ins, custom content, and social sharing.” Many thanks!

Thank you so much for your prompt reply! I think I’ll purchase the Premium Template to go along with this plugin and make life a lot simpler. ?? Will look forward to adding to the many positive reviews once I get it working.

I think this is now resolved as it started working once all three services of Express Worldwide and all two services of Express 12:00 were selected. Although it is not clear why these services are different or why there are multiple entries for these in the plugin setting, I’m glad it appears to be working. A simple instruction note on the setting page to select them all would alleviate a lot of back and forth time to correct. Many thanks for your help.