Hi @mrclayton,
Thank you so much for the response.
Yes we do authorise and capture only after the order is set to completed.
The on-hold status getting cancelled is due to passing the amount of time required for a waiting for payment order to get cancelled. We have an automated process to pass orders to our manufacturing facility and any other status than processing is skipped.
Nevertheless the proposed solution seems what it’s needed. I’ll post here and close the ticket after the tests are successful.
Best Regards
