cbrendlinger

@laalpert1, I contacted HostGator again in the hopes that a different support specialist would be able to help. Again, I could not get them to apply the patch but they said that my cURL version differed from the one showing on the Site Health screen. Also, full disclosure, my PHP version is a little older because there were issues when I tried to upgrade. They are insisting I have to upgrade the PHP version but I have no confidence that doing that will make any difference with this problem and I doubt that they will apply the patch even if I do. I still do not understand why the UpdraftVault works for me while DropBox doesn’t. Sorry I cannot be of more help.

@vupdraft, my host is refusing to patch the cURL which is totally blowing my mind but they keep saying that it is the responsibility of the plugin developer and it should not require a change to the operating system.

@jpegtobbe, can you tell me what version of PHP you are running? Host Gator is balking and saying they will not apply the patch. Needless to say, I will be seeking other hosting providers.

@jpegtobbe, brilliant! Working diligently to get the patch in place which I can only imagine will affect my other servers once they are upgraded. Thank you again!

@jpegtobbe, that is some pretty amazing detective work! I am using multiple servers and have one dedicated server. It is the dedicated server that is not working. All of the other server cURL versions are
8.7.1 OpenSSL/1.1.1w but the dedicated server cURL version is 8.10.0 OpenSSL/1.1.1w. Thank you for providing the link to the patch. I will see if HostGator can apply it. But for today, I will use the UpdraftVault just to ensure I get a good backup. I don’t know why it works for that external storage and not Dropbox. So odd. Thanks again!

@aprildmoore , wouldn’t that be great! I am certainly going to try it. My automatic backup is scheduled for tomorrow. I guess I will risk it. I am glad that you got the backup. I discovered a really large log file that I deleted which I am hoping will also help. I have just never had an issue like this and have been using UpdraftPlus for eons.

@jpegtobbe, we are having the same issue and are not receiving a message indicating that there is low traffic on our site. Also, the site with the issues is on a dedicated server and I have tweaked the heck out of wp-config and still experiencing the problem unless I use UpdraftVault.

• This reply was modified 2 months ago by cbrendlinger.

Thank you, Nick. Worked like a charm.

@aprildmoore I successfully backed up the site to UpdraftVault. They are offering a 1 month free trial for $1. It went smooth as butter. So, it is definitely Dropbox specific or just clever marketing by Updraft. I haven’t yet decided what I will do in the long term but for now, I am pretty thrilled to have an external backup.

@bcrodua, In the hopes that maybe a log file will help determine what is going on, I submit to you the log of the first failure which, by the way, took many hours to fail. https://pastebin.com/FQm0WaZ9

This morning I ran a backup successfully but had to uncheck the “send to remote storage” option which, of course, is not ideal. I am going to see if I can find a different remote storage option besides Dropbox and see if I can find some joy with that. I see that there are also posts in the Dropbox forum. https://www.dropboxforum.com/t5/Integrations/Updraftplus-can-t-upload-anymore/m-p/795982/thread-id/14117

@aprildmoore, I have another site running the same theme and had no trouble running the backup on that one. Did you check the Updraft folder in wp-content? The files do not seem to match the existing backups. I remain perplexed.

@aprildmoore, I am using an old theme but it is up to date as well. I just cannot imagine that it is a theme issue.

Same exact situation for me. I have tried to delete 2 failed backups that are still showing up exactly like yours.

I am having the same issue. My backup ran fine on Wednesday but I have tried repeatedly to run manual backups since and am met with the same issues. After many hours, I finally get an email saying that the backup attempt has finished, apparently unsuccessfully. I added set_time_limit(300); to my wp_config and in expert settings, I set the ‘split backups every’ option from 250MB to 100MB but still no joy. I disconnected and reconnected my Dropbox and tried running again (which is where I am now) but there are not even new files in my Dropbox account. I am not sure what else to try. I do see this error in the log multiple times but the status page is less than helpful. Any ideas?

53822.818 (9) Dropbox: chunked upload exception (Dropbox_Exception):
Dropbox – 408
Error (408)Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.

(line: 296, file: /home/domain/public_html/wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Consumer/Curl.php)

Errors encountered:
* Dropbox: failed to upload file to backup_2024-09-22-1405_My_Domain_69e2f21eb2aa-themes.zip (see log file for more)
* Dropbox: failed to upload file to backup_2024-09-22-1405_My_Domain_69e2f21eb2aa-uploads7.zip (see log file for more)