ccesar

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  • Thread Starter ccesar

    (@ccesar)

    Hello,

    The structure of the htaccess is the one generated during the WordPress installation, with the addition of the changes made by some plugins when they were installed.

    The problem with Backuply was resolved after fixing an issue with the resolution of internal DNS.

    We were able to access the site and BackOffice from any network and do everything without any limitations in the BackOffice, only Backuply could not perform backups or restores, with the backup stopping at 17% and the restore at 10%, as I mentioned earlier.

    After IT fixed the internal DNS, Backuply started working without any problems.

    Thread Starter ccesar

    (@ccesar)

    The backup gets stuck at 17%, and the restore gets stuck at 10%.

    Thread Starter ccesar

    (@ccesar)

    Hello

    Yes, I can access the website and the BackOffice without any problems, on both desktop and mobile, through any network.
    In the BackOffice, I can do everything without issue, including creating and updating pages, installing and updating plugins, etc.
    The only thing that doesn’t work is making backups or restores with Backuply.

    Apparently, there was an issue with the internal DNS, which caused the problem with Backuply. Everything else was functional.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)