cdcooperuk

I can confirm that with your fix I’ve been able to activate the plugin again. (thanks)

It shows

Registered themes or plugins
No active themes or plugins have requested preferences for Font Awesome.

Other themes or plugins
We haven’t detected any plugins or themes trying to load Font Awesome.

Not just admin and frontend. Even directly accessing the page was slow

e.g. for a 130k page:

time wget https://www.timelessallure.co.uk/treatments/facial-in-a-box/
…
real 0m7.006s

But without the plugin, sub-second response.

wow – so many responses & I missed them all :-/

The plugin has been fine for months. I can’t swear when it stopped working, but no more than a few days ago… the error is very apparent on any admin page.

I raised it with the hosting provider first but after they investigated they were fairly confident the problem was with the plugin or the api server.

I don’t have shell access to the server unfortunately.

performance
I thought this unrelated, but seeing @brianoakes comments, I should note that I found the site dreadfully slow today. There was an unusual 5s delay on every page load (just downloading the page without images or scripts). The reason I missed the messages was that I was investigating this.

The delay went away — but on reflection this was probably about the time I deinstalled/reinstalled the plugin. And when I reinstalled, I couldn’t activate it because of “fatal error: Font Awesome could not be activated.”.

So effectively, like brianoakes, our performance recovered after disabling the plugin.

downgrading to Version 4.0.0-rc17 didn’t make any difference.

Can you advise me where to look to see what the details of the failing request and its error are?

Reinstalling it fails with Plugin could not be activated because it triggered a fatal error.

I’ve just raised a duplicate of this topic due to not searching dilligently enough. (“Left-side menu still broken”).

The knly thing I can add is that it isn’t fixed by v2.5

Still got this same issue.

I couldn’t save a product at all before I updated the plugin to v2.0.0 due to a javascript error.

Now that I’ve updated, it presents the same dialog Settings/Cancel box when I try to update an excluded variable product. And “Cancel” aborts the update.

You said “… it should be possible to remove/uncheck the “Include in Facebook sync”” but there is no way to do this. There is no option on the product page to disable the sync for the product, just a box stating This product is not yet synced to Facebook.
The “All Products” screen already says “Do not sync”

Syncing some of these products to facebook is not an option — we would be in breach of a contract if we do, so the exclusions must be honoured.

I seem to have no option but to remove this plugin.