mellow1

Hi there,

Thank you for your reply.

Yes, we have first contacted stripe and spoken with them multiple times. They have examined all of these cases we have shown them. They say there is nothing irregular on their end, all steps are completed like normal for the Stripe process and it is the WooCommerce part that is not processing the order status correct, after the payment is completed.

We will try with new webhooks and hopefully not have any repetition after

Hi there, thank you for your reply. I just tried to search for “fatal” at the page you are referring to but there are no results. I have uploaded the screenshot of this above.

Also uploaded the entire list of logs, I can not seem to find anything “fatal” so I’m not really sure where I would be able to retrieve the information from that you are requesting.

Just to be sure I have uploaded the settings for the logs on this site. Maybe i’m looking at the wrong places so please let me know what I can do or provide for you

Hi there, we just had another order that did not go to the correct order status after the Stripe payment has been completed. This was order #55244.

We saw that this order of today, had the same product as the last order that did not process correct. But that same product was also ordered by 7 other customers in the last 14 days, who also paid by iDeal and those orders were set to the correct woocommerce order status.

99% of all orders for this store have the same shipping zone and delivery method. Only 2 of these I currently am aware of have the issue with Stripe iDeal payment completed but WooCommerce order status not set correct. All other orders with same shipping + delivery method + Stripe iDeal did process correct, including these with the same product in the order.

The order notes say this: Stripe betaal intentie aangemaakt (betaal intentie ID: pi_3PH6D4EbUyq5xxpt1hNtu392) The next order note is from our manual update to change the order status. There are no other order notes for this order.

Log

The Log for this order like you mentioned:

2024-05-16T15:09:30+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PGkhsEbUyq5xxpt1PhCR3ii?expand[]=payment_method response with stripe-version: 2019-09-09

====End Log====



2024-05-16T15:27:09+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

customers request: Array

(

    [email] => **removed**

    [description] => Naam: **removed**, gast

    [name] => **removed**

    [metadata] => Array

        (

        )



    [preferred_locales] => Array

        (

            [0] => nl-NL

        )



    [address] => Array

        (

            [line1] => **removed**

            [line2] => **removed**

            [postal_code] => **removed** 

            [city] => **removed** 

            [state] => 

            [country] => NL

        )



)



====End Log====



2024-05-16T15:27:09+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

customers response with stripe-version: 2019-09-09

====End Log====



2024-05-16T15:27:09+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_methods/pm_1PH6D3EbUyq5xxptGzCrLHj4

====End Log====



2024-05-16T15:27:10+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents request: Array

(

    [capture_method] => automatic

    [payment_method] => pm_1PH6D3EbUyq5xxptGzCrLHj4

    [shipping] => Array

        (

            [name] => **removed**

            [address] => Array

                (

                    [line1] => **removed**

                    [line2] => **removed**

                    [city] => **removed**

                    [country] => NL

                    [postal_code] => **removed**

                    [state] => 

                )



        )



    [mandate_data] => Array

        (

            [customer_acceptance] => Array

                (

                    [type] => online

                    [online] => Array

                        (

                            [ip_address] => **removed**

                            [user_agent] => WooCommerce Stripe Gateway8.2.0; **removed**

                        )



                )



        )



    [return_url] => **removed**/afrekenen/order-received/55244/?key=wc_order_6xmQbQ7ZuBs4e&order_id=55244&wc_payment_method=stripe&_wpnonce=8e1c398373&save_payment_method=no

    [amount] => 1765

    [confirm] => true

    [currency] => eur

    [customer] => cus_Q7Ksg4D8XuseJ5

    [description] => **removed** - Order 55244

    [metadata] => Array

        (

            [customer_name] => **removed**

            [customer_email] => **removed**

            [site_url] => **removed**
            [order_id] => 55244

            [order_key] => wc_order_6xmQbQ7ZuBs4e

            [payment_type] => single

        )



    [payment_method_types] => Array

        (

            [0] => ideal

        )



)



====End Log====



2024-05-16T15:27:11+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents response with stripe-version: 2019-09-09

====End Log====



2024-05-16T15:27:35+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Begin processing UPE redirect payment for order 55244 for the amount of 17.65

====End Log====



2024-05-16T15:27:35+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH6D4EbUyq5xxpt1hNtu392?expand[]=payment_method

====End Log====



2024-05-16T15:43:49+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via intent ID: pi_3PH6SIFHakEvJBNw08ng18Lx

====End Log====



2024-05-16T15:44:03+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via intent ID: pi_3PH6SIFHakEvJBNw08ng18Lx

====End Log====



2024-05-16T15:44:04+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via charge ID: py_3PH6SIFHakEvJBNw0woal2jL

====End Log====



2024-05-16T15:44:41+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via intent ID: pi_3PH6TwFHakEvJBNw0QJ9SG3j

====End Log====



2024-05-16T15:45:07+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via intent ID: pi_3PH6TwFHakEvJBNw0QJ9SG3j

====End Log====



2024-05-16T15:45:08+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via charge ID: py_3PH6TwFHakEvJBNw0qnsp5FC

====End Log====



2024-05-16T15:55:19+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via intent ID: pi_3PH6dMFHakEvJBNw1v7y2oHA

====End Log====



2024-05-16T15:55:33+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via intent ID: pi_3PH6dMFHakEvJBNw1v7y2oHA

====End Log====



2024-05-16T15:55:34+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via charge ID: py_3PH6dMFHakEvJBNw1nFwtpgF

====End Log====



2024-05-16T16:02:19+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via intent ID: pi_3PH6l0FHakEvJBNw0sSJsK3D

====End Log====



2024-05-16T16:02:52+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via intent ID: pi_3PH6l0FHakEvJBNw0sSJsK3D

====End Log====



2024-05-16T16:02:52+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via charge ID: py_3PH6l0FHakEvJBNw0K3xyARQ

====End Log====



2024-05-16T16:11:29+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

account

====End Log====



2024-05-16T16:11:31+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PGkhsEbUyq5xxpt1PhCR3ii?expand[]=payment_method request: Array

(

)



====End Log====



2024-05-16T16:11:31+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PGkhsEbUyq5xxpt1PhCR3ii?expand[]=payment_method response with stripe-version: 2019-09-09

====End Log====



2024-05-16T16:11:32+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via intent ID: pi_3PH6txFHakEvJBNw1GQkmurO

====End Log====



2024-05-16T16:11:43+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via intent ID: pi_3PH6txFHakEvJBNw1GQkmurO

====End Log====



2024-05-16T16:11:44+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

Could not find order via charge ID: py_3PH6txFHakEvJBNw16GkD8wZ

====End Log====



2024-05-16T16:24:49+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH6D4EbUyq5xxpt1hNtu392?expand[]=payment_method request: Array

(

)



====End Log====



2024-05-16T16:24:50+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH6D4EbUyq5xxpt1hNtu392?expand[]=payment_method response with stripe-version: 2019-09-09

====End Log====



2024-05-16T16:25:54+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PEDuSEbUyq5xxpt0CAgLgUW?expand[]=payment_method request: Array

(

)



====End Log====



2024-05-16T16:25:54+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PEDuSEbUyq5xxpt0CAgLgUW?expand[]=payment_method response with stripe-version: 2019-09-09

====End Log====



2024-05-16T16:26:19+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH52qEbUyq5xxpt0qzbD8KJ?expand[]=payment_method request: Array

(

)



====End Log====



2024-05-16T16:26:19+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH52qEbUyq5xxpt0qzbD8KJ?expand[]=payment_method response with stripe-version: 2019-09-09

====End Log====



2024-05-16T16:27:08+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH6D4EbUyq5xxpt1hNtu392?expand[]=payment_method request: Array

(

)



====End Log====



2024-05-16T16:27:09+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH6D4EbUyq5xxpt1hNtu392?expand[]=payment_method response with stripe-version: 2019-09-09

====End Log====



2024-05-16T16:29:02+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH52qEbUyq5xxpt0qzbD8KJ?expand[]=payment_method request: Array

(

)



====End Log====



2024-05-16T16:29:03+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH52qEbUyq5xxpt0qzbD8KJ?expand[]=payment_method response with stripe-version: 2019-09-09

====End Log====



2024-05-16T16:29:08+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH6D4EbUyq5xxpt1hNtu392?expand[]=payment_method request: Array

(

)



====End Log====



2024-05-16T16:29:08+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PH6D4EbUyq5xxpt1hNtu392?expand[]=payment_method response with stripe-version: 2019-09-09

====End Log====



2024-05-16T16:29:17+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PEDuSEbUyq5xxpt0CAgLgUW?expand[]=payment_method request: Array

(

)



====End Log====



2024-05-16T16:29:18+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PEDuSEbUyq5xxpt0CAgLgUW?expand[]=payment_method response with stripe-version: 2019-09-09

====End Log====



2024-05-16T16:29:24+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PE7jLEbUyq5xxpt1UgWfiSD?expand[]=payment_method request: Array

(

)



====End Log====



2024-05-16T16:29:24+00:00 Foutopsporing 

====Stripe Version: 8.2.0====

====Stripe Plugin API Version: 2019-09-09====

====Start Log====

payment_intents/pi_3PE7jLEbUyq5xxpt1UgWfiSD?expand[]=payment_method response with stripe-version: 2019-09-09

====End Log====

Hi there,

Thank you so much for the fast reply. Yes, your understanding is correct. This only occurs to iDeal payments, other payment method (cash on delivery) does not have this issue. The issue is rare, 95% of the iDeal orders are good, but we have had it occur 2 or 3 times for this specific WooCommerce store, and also for other stores with similar set ups. We use the new checkout experience.

At the Stripe side everything looks good, the Stripe support team has also checked with us and they can see the payment was completed and all looks good there. We also checked and the Stripe status’ and steps for the payments are the same as orders that are good. See screenshot below for the Stripe details of this specific order

The problem is at the WooCommerce end, for the “problem” orders, the order notes say the payment time limit has been reached and therefor the order status is changed from “awaiting payment (wachtend op betaling)” to “cancelled (geannuleerd)”. (please see screenshot below)

Please let us know if you need any more info

Hi there,

Sorry for not replying to your post earlier. After reading your reply we found that there was an update available for woocommerce and for stripe so we completed these updates and for a while it seemed to have worked. But unfortunately we just had another of this event happening. Customer completed payment with iDeal, Stripe displays correct processing of the payment but woocommerce sets order to cancelled. I have just pasted the details you requested below. I had to remove some personal data / url’s for privacy reasons. If you would need to have access to the site or more details / stripe we are happy to provide what is possible through email or a private support.

The System report

`
### WordPress Environment ###

WordPress address (URL): ***removed***
Site address (URL): ***removed***
WC Version: 8.8.3
REST API Version: ? 8.8.3
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.44-48-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.8.3
WC Database Prefix: wpky_
Totale database grootte: 24.33MB
Database gegevens grootte: 22.21MB
Database index grootte: 2.12MB
wpky_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpky_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpky_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpky_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpky_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpky_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wpky_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpky_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpky_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpky_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpky_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpky_pmxi_templates: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
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wpky_posts: Data: 16.47MB + Index: 0.13MB + Engine InnoDB
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wpky_wcfm_detailed_analysis: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpky_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpky_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpky_wcfm_marketplace_store_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_marketplace_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_membership_subscription: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpky_wcfm_messages: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpky_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wpky_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpky_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpky_wc_goodcomorder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpky_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpky_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpky_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpky_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpky_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpky_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wpky_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpky_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpky_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpky_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_yith_wcdn_desktop_notification: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_yith_wcsc_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpky_yith_wcsc_receivers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 27
custom_css: 2
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 7
op-set: 1
page: 7
post: 1
product: 134
revision: 453
seedprod: 1
shop_coupon: 7
shop_order: 171
woc_hour: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

AGCA - Custom Dashboard & Login Page: door Cusmin – 7.2.2
Classic Widgets: door WordPress Contributors – 0.3
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: door SeedProd – 6.15.23
Cookie Notice & Compliance for GDPR / CCPA: door Hu-manity.co – 2.4.10
Duplicator: door Duplicator – 1.5.8.1
Duplicator: door Duplicator – 1.5.8.1
Kadence WooCommerce Email Designer: door Kadence WP – 1.5.10
Speed Optimizer: door SiteGround – 7.5.0
Storefront Footer Bar: door WooThemes – 1.0.4
Storefront Hamburger Menu: door WooCommerce – 1.2.2
Super Progressive Web Apps: door SuperPWA – 2.2.25
Swiper Highlight: door Leonardo Montini – 1.0
WooCommerce Stripe Gateway: door WooCommerce – 8.2.0
WooCommerce Table Rate Shipping: door WooCommerce – 3.0.12
WooCommerce: door Automattic – 8.8.3
WP Mail SMTP: door WP Mail SMTP – 4.0.1
Openingsuren: door Jannik Portz – 2.3.0

### Inactive Plugins (3) ###

Mollie Payments for WooCommerce: door Mollie – 7.3.7
Order Tip for WooCommerce: door Adrian Emil Tudorache – 1.3.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 dagen
Level threshold: –
Log directory size: 432 KB

### WC Pages ###

Winkelbasis: #53354 - /
Winkelwagen: #6 - /winkelmand/
Afrekenen: #7 - /afrekenen/
Mijn account: #8 - /mijn-account/
Algemene voorwaarden: #48652 - /privacy-policy-2/

### Theme ###

Name: Storefront Child
Version: 2.3.3.1532345833
Author URL: https://woocommerce.com/
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 2.5.0 – 4.5.5 is beschikbaar
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: storefront-child/woocommerce/emails/admin-new-order.php
storefront-child/woocommerce/emails/customer-completed-order.php
storefront-child/woocommerce/emails/email-addresses.php versie - is verouderd. De hoofdversie is 8.6.0
storefront-child/woocommerce/emails/email-order-details.php
storefront-child/woocommerce/emails/email-order-items.php

Outdated Templates: ?
					
					
						Leer hoe te updaten

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-09 15:33:37 +02:00
Options: ?
Notes: 181
Onboarding: completed

### Action Scheduler ###

Afgerond: 151
Oldest: 2024-04-08 15:56:48 +0200
Newest: 2024-05-08 19:23:41 +0200

Mislukt: 1
Oldest: 2023-05-16 17:20:57 +0200
Newest: 2023-05-16 17:20:57 +0200

In afwachting: 3
Oldest: 2024-05-09 06:30:43 +0200
Newest: 2024-05-09 18:47:29 +0200


### Status report information ###

Generated at: 2024-05-08 20:42:26 +02:00
`

The Woocommerce Gateway Stripe Status Log

2024-05-08T14:47:02+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
balance/history/txn_3PEBlXEbUyq5xxpt0a4n4UFb
====End Log====

2024-05-08T14:59:52+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====

2024-05-08T16:50:24+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via intent ID: pi_3PEDh7FHakEvJBNw1fJprNsd
====End Log====

2024-05-08T16:50:39+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via intent ID: pi_3PEDh7FHakEvJBNw1fJprNsd
====End Log====

2024-05-08T16:50:39+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via charge ID: py_3PEDh7FHakEvJBNw1c8OpquL
====End Log====

2024-05-08T16:59:56+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====

2024-05-08T17:04:03+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
customers request: Array
(
    [email] => ***removed***
    [description] => Naam: ***removed***, gast
    [name] => ***removed***
    [metadata] => Array
        (
        )

    [preferred_locales] => Array
        (
            [0] => nl-NL
        )

    [address] => Array
        (
            [line1] => ***removed***
            [line2] => 
            [postal_code] => ***removed***
            [city] => ***removed*** 
            [state] => 
            [country] => NL
        )

)

====End Log====

2024-05-08T17:04:03+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
customers response with stripe-version: 2019-09-09
====End Log====

2024-05-08T17:04:03+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_methods/pm_1PEDuQEbUyq5xxpt0r3FXXAH
====End Log====

2024-05-08T17:04:04+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents request: Array
(
    [capture_method] => automatic
    [payment_method] => pm_1PEDuQEbUyq5xxpt0r3FXXAH
    [shipping] => Array
        (
            [name] => ***removed***
            [address] => Array
                (
                    [line1] => ***removed***
                    [line2] => 
                    [city] => ***removed***
                    [country] => NL
                    [postal_code] => ***removed***
                    [state] => 
                )

        )

    [mandate_data] => Array
        (
            [customer_acceptance] => Array
                (
                    [type] => online
                    [online] => Array
                        (
                            [ip_address] => 77.63.3.56
                            [user_agent] => WooCommerce Stripe Gateway8.2.0; ***removed***
                        )

                )

        )

    [return_url] => ***removed***/afrekenen/order-received/55226/?key=wc_order_KN96iEfTs3hVx&order_id=55226&wc_payment_method=stripe&_wpnonce=d2e3ed3a2d&save_payment_method=no
    [amount] => 1750
    [confirm] => true
    [currency] => eur
    [customer] => cus_Q4Mdw6ZRNjSTFA
    [description] => ***removed*** - Order 55226
    [metadata] => Array
        (
            [customer_name] => ***removed***
            [customer_email] => ***removed***
            [site_url] => ***removed***
            [order_id] => 55226
            [order_key] => wc_order_KN96iEfTs3hVx
            [payment_type] => single
        )

    [payment_method_types] => Array
        (
            [0] => ideal
        )

)

====End Log====

2024-05-08T17:04:05+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents response with stripe-version: 2019-09-09
====End Log====

2024-05-08T17:23:41+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via intent ID: pi_3PEEDIFHakEvJBNw0Xxiyqag
====End Log====

2024-05-08T17:24:02+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via intent ID: pi_3PEEDIFHakEvJBNw0Xxiyqag
====End Log====

2024-05-08T17:24:03+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via charge ID: py_3PEEDIFHakEvJBNw0A73pZlI
====End Log====

2024-05-08T17:24:50+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via intent ID: pi_3PEEERFHakEvJBNw0GKU5rCA
====End Log====

2024-05-08T17:25:01+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via intent ID: pi_3PEEERFHakEvJBNw0GKU5rCA
====End Log====

2024-05-08T17:25:01+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via charge ID: py_3PEEERFHakEvJBNw0vPfuoK2
====End Log====

2024-05-08T17:59:17+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via intent ID: pi_3PEElkFHakEvJBNw1oD4hFrT
====End Log====

2024-05-08T17:59:36+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via charge ID: py_3PEElkFHakEvJBNw1W3Af8ai
====End Log====

2024-05-08T17:59:36+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via intent ID: pi_3PEElkFHakEvJBNw1oD4hFrT
====End Log====

2024-05-08T17:59:46+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via intent ID: pi_3PEEmHFHakEvJBNw13WQkH61
====End Log====

2024-05-08T18:00:14+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via charge ID: py_3PEEmHFHakEvJBNw1leMS4gW
====End Log====

2024-05-08T18:00:14+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via intent ID: pi_3PEEmHFHakEvJBNw13WQkH61
====End Log====

2024-05-08T18:21:25+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents/pi_3PEDuSEbUyq5xxpt0CAgLgUW?expand[]=payment_method request: Array
(
)

====End Log====

2024-05-08T18:21:26+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents/pi_3PEDuSEbUyq5xxpt0CAgLgUW?expand[]=payment_method response with stripe-version: 2019-09-09
====End Log====

2024-05-08T18:31:39+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====

2024-05-08T18:31:59+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====

2024-05-08T18:34:44+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents/pi_3PEDuSEbUyq5xxpt0CAgLgUW?expand[]=payment_method request: Array
(
)

====End Log====

2024-05-08T18:34:44+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents/pi_3PEDuSEbUyq5xxpt0CAgLgUW?expand[]=payment_method response with stripe-version: 2019-09-09
====End Log====

2024-05-08T18:34:59+00:00 Foutopsporing 
====Stripe Version: 8.2.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====

The screenshot from the Stripe Account Details can be found above

Hi @gauchoplugins ,

With the test mode enabled we have been able to get the plugin working, thank you so much.

We have made several test payments and can see the payouts on the platform test account. But the “connected” test account still has a balance of 0.00.

Looking at your guide we should also see the percentage we set up there, because the Stripe ID is the same on the settings page for Split Payments. Do you have any help for us there?

Another question: with the paid version of your plugin, would we be able to have split percentages with a decimal?

Hi @gauchoplugins ,

Thank you so much for reaching out to us and providing the update.

We just removed the 2 Stripe plugins from your documentation and did a fresh install of both. Cleared the cache before continued testing but after admin login we still have the same fatal error.

Fatal error: Uncaught (Status 400) (Request req_TRvPPYjVrQMlGv) You cannot access the connected accounts of your platform’s connected accounts. thrown in?/home/customer/www/siteURL.nl/public_html/wp-content/plugins/bsd-woo-stripe-connect-split-pay/includes/vendor/stripe/stripe-php/lib/Exception/ApiErrorException.php?on line?38

Maybe helpfull for you to know: We have our stripe account linked with the first plugin (it shows 3 green checks), the webhook is enabled and we also have a “connected account” available in our stripe-profile. Only after activating the split play plugin the fatal error pops up. Could you please let us know what information could be helpful for you?

Hi @hristo-sg ,

Thank you for the amazingly fast reply. We will give that a try.

How do we disable the cache for this website? Is that by removing the plugin SiteGround Optimizer or do we need to change the settings in the “Cache” tab of the SGO plugin?

Hi @hristo-sg or @sstoqnov ,

Recently we discovered that for one of our websites the code, you provided above does not seem to be working anymore.

if our client checks or unchecks the box in the backend, the cache is no longer purged within the function. We need to perform a manual purge with the button in the backend. We are using 6.0.3 of your SG Optimizer plugin.

Would you happen to have any idea what might be causing this?

Hi,

Would it be possible to have an update for this ticket?

Hi,

We have a post, in the backend we provided an anchor to link visitors to a specific page, outside our wordpress-site.

If we open the homepage, where we placed the filter and display our posts, the link-text will show, but the link can not be clicked to view the anchor-link. You only see the anchor-text.

I hope this helps to clarify, but please let us know

Hi,

This works, awesome! Thank you so much for the quick reply and the help.

I hope you don’t mind me asking, is it also possible to have an anchor-tag that is inside the post, to be clickable when you are on the filter-page?

So we have the homepage set up with all the latest posts and we use a filter to sort these.

So we have a post with inside the content field something like:
<p>This is my favorite colour </p> <a href="https://www.hm.com">Mauve</a>

We would like to have the anchor with “mauve” to be clickable from the filter-view. So without users first opening the post-detail page.

Thank you for your reply.

• This reply was modified 3 years, 6 months ago by mellow1.

Hi @beutxita and @mrhbappy007

We have the same error. Were you able to fix this problem?
Thank you so much

We have noticed the same issue.

The dropdown works perfect on our website. But if we want to update to the latest versions of wordpress and woocommerce – no other changes – the option for single or multiple disappears.

Hi Stanimir,

Thank you so much for the amazingly fast reply and help.
At first we did not notice a change, but we forgot to clear the browser cache for the admin (silly mistake) and now everything works like a charm!

Have a great day,

Best regards.