ceanothus

Hi @purplecodes and @luciamarinescu,

It has been a while, and I haven’t heard anything from you guys about this. Any idea how to fix the footer problem yet?

Hi @purplecodes

Please don’t close it yet as I have not had any luck getting this fixed. I did what @luciamarinescu suggested and created a pre-sales ticket on your site. Honestly, I was quite surprised by the reply stating that I must pay for support for these features, as they are clearly stated to be free features on your website.

I can understand getting me to pay for extra features that might become useful to me once the site is working. In fact, I probably would have paid for extra features if I had had a good experience with this theme. But now I am struggling to cross the trust gap between us. Asking me to pay for something that doesn’t work is a bit much. How could I possibly know that you could deliver a working site if you cannot deliver one with your free theme (as so many other free themes manage to achieve).

Hi @luciamarinescu

I have an update for you – When I add a child theme, I gain a small amount of control over the footer. Specifically, I can at least see the footer on the page now, and I can adjust the size and background color. However, I still cannot add any content to it.

I am happy to send you a link, but is there a way to send it privately?

Thanks for your help!

Thanks for the advice, @sterndata.

However, I am still having problems. Adding the child theme has at least made it so that I can see a footer and customize its size and color, but that is it! I cannot add menus, images, etc. It all just remains blank.

Not sure what else to try at this point – any other ideas?

Hi Mugatea,

No child theme for me. I am having the problem with the parent theme. However, it does go away if I change parent theme, for instance to Astra. In this case, I get a normal footer that can be edited and appears on the site.

I’ll try adding a child theme and see what happens . . .

• This reply was modified 1 year, 8 months ago by ceanothus.

Great, will do that, thanks!